USAA Savings Bank Account Or Service Complaint

Checking account Deposits and withdrawals

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Missouri

On -/-/2016 I was contacted by USAA Bank but no message was left. When I called them back, I was sent to the main menu where I checked my balance, at that point I was made aware of an unusual balance of over $4000.00 in my checking account. I knew that was unusual and called to report it. The rep. - from member security stated that a deposit of $4600.00 was made, after some questions I was confused due to the medications I take as a veteran and stated that the only possible reason for the deposit was if my father had sent the money. I was not completely sure and was merely stating a thought. I was then asked if I had withdrawn money and I confirmed that I had at some point withdrawn money that week but could n't remember the day or the exact amount. I was then told someone had called in as me and had access to my entire account and it was now under lock. I tried to explain that I have been the victim of ID theft thru - - Inc. and did not commit any fraud. I was contacted on -/-/- by the original USAA -, who badgered me with questions stating I was committing fraud and being held liable. I was then contacted by - in the USAA -. that I was going to be held liable but I was not provided any reason as to why.

USAA Savings customer in Missouri
Nov 23, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with non-monetary relief

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