USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Georgia

I have been a member of USAA for almost 10 years now. On the - of -, my wife and I deposited her commission check she received for a - deal she completed that day. She is a - and has had large commission checks deposited to this account before. This particular check was for over $6000.00. We called before we deposited it via the mobile banking app ( because that is the ONLY way you can deposit a check ) to ensure some of the money would be available for immediate use. The banking rep stated that we would have access to most of the money. They would hold $1500.00 while the check cleared. This seemed normal and we deposited the check. We immediately had access to the money like the representative stated with a hold of about $1500.00. Two hours later, the account was locked down for " Fraud Alert ''. We have - accounts we use for different aspects of our lives. Not only did they lock the main account down, the account the check was deposited to, but locked down ALL - accounts for " Fraud ''. This check came from a - office. We called


a - of our money for THREE days! We spoke with several people and no one would help us. They kept telling us it would take the fraud department time to " investigate '' the check. Meanwhile, I have - who I could n't feed because we could n't access our money. No answers, no sympathy, and no action was taken by USAA to expedite the situation. We spoke to a manager who gave us a bad attitude and did n't help us at all. It did n't seem that any department had any idea what the other was doing. One person told us that the automated system triggered the main account for fraud but then another person, they did n't know who, came behind that and locked us out of all of our accounts. We have yet to hear anything from anyone and the issue is still not rectified, 4 days into it.