USAA Savings Bank Account Or Service Complaint

Checking account Deposits and withdrawals

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals North Carolina

USAA Bank has recently started putting unnecessary holds on my deposits. My only way of making my deposits is via mobile app. My employer does not offer direct deposit. Not every deposit has a hold placed on it, but the holds are typically a week. One hold was for about - of my deposit. My deposits are typically more or less around $500.00 per week. There are no logical explanations for these holds. I'be been told one reason was because of a nsf that took place in -/-/-. I have also been told the reason was because of average balances. And the holds are not on a specific account since the same amount of hold is placed no matter which of my - deposit accounts I deposit my check to. The holds are n't placed on every deposit. I have had - within the last three months. I 'm sick of this! This is my money, I earned it! I 'm tired of the - excuses! If the American working force can not have better control over their hard earned money, then perhaps we need to do away with banking institutions entirely. USAA is suppose to be a bank for veterans, yet this type of activity is nothing more than harassment. I have had, supposedly since they ca n't tell me specifics about -, - nsf transactions in the over four years i 've been banking with them. I have had only one hold placed on my deposit prior to the last three months and that was over three years ago. I keep getting told it 's now government regulation and that they are doing it to protect me. -! And apparently I am not the only customer having this issue. I have spoke with several having the same or similar problem. I filed a complaint with the FDIC, who sent me an email saying they had forwarded my complaint to you folks. That email was received -/-/2016. I have yet to hear from you on this matter.

USAA Savings customer in North Carolina
Oct 08, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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