USAA Savings Bank Account Or Service Complaint

Checking account Deposits and withdrawals

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Colorado

I opened a checking account with USAA Bank a few years ago but -/-/2015 I had my Veterans Pension directly deposited to my account. I had a checking and credit card account. The credit card account was secured with - deposit from me. My checking account was used to cover my credit card account in case of overdraft. One day last year I had to contact the bank to have them take the - dollar security for the secured mastercard out of my account and deposit it into my checking account but upon hearing the statement that the funds would not be available the same day, I told the phone representative that I did not want to proceed because that was the last question he asked before he would have made it final. So the transaction was not suppose to go through. Eventually it did and caused my checking account to go negative for the - dollar amount and that affected my account due to other financial transactions that was scheduled to be debited. It caused my checking account to be accessed overdraft fees by USAA Bank for the transactions that was pending, etc. I contacted USAA on several ocassions by phone to have the situation remedied but only got some of the money credited but still had over - - dollars owing for a mistake they made. Now my account was closed and my credit card - dollars security deposit was lost.

USAA Savings customer in Colorado
May 14, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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