Review and analysis of over 138 complaints against PayPal
PayPal consumers have reported over 138 official complaints related to Other transaction issues. Out of the 138 consumer complaints against PayPal, 22% were disputed by the consumer (i.e. the consumer was not happy with how PayPal responded to their complaint) and 100% were processed in a timely manner. 34% of consumer complaints against PayPal resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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PayPal Money transfers other transaction issues December 15, 2015 - Pay Pal set up a credit line for my wife and I and we did not know it. At best they got us at checkout and - of us thought it was just a verification. We did not know it until we started getting emails about our balance! I asked them to reverse the transactions and put them on our credit card like we always do and they said they ca n't do that. I not only upset about that but that we were signed up for $4500.00 in availability I never wanted and I 'm sure it hit our credit history ... I want them to put the transactions on our credit card like we have done for many years. ... |
PayPal Money transfers other transaction issues December 9, 2015 - Paypal allowed a - dollar withdrawal from my paypal account. They have closed the case but did not return my money. It is a withdrawel from - I do not know this person, I did not send any money to him. ... |
PayPal Money transfers other transaction issues other transaction issues December 5, 2015 - eBay have developed an amazing new trick in maximizing profits by withholdingcustomers access to their own money. I sold a bicycle on eBay auction for $800.00 ( -/-/15 ) The buyer paid PayPal $860.00 ( ( $800.00 plus $67.00 eBay specified shipping charges ) PayPal immediately deducted their fee of $ - flagged my PayPal account had a balance of $840.00 whilstsimultaneously placing a hold on these same funds. The hold being controlled by eBay. eBay unilaterally and randomly decide the length of the hold with no means for customers to challenge. A very small number of high... |
PayPal Money transfers other transaction issues other transaction issues December 1, 2015 - I opened a PayPal account -/-/- for an eBay purchase and have only used my PayPal account sparingly since then, never experiencing any issues until this -/-/-. -/-/- I sent $100.00 to a friend using PayPal ( no different than I had ever done in the past ) and I assumed the payment went through because there was no reason to think otherwise. To my dismay, -/-/-/-/-/-, I received a call from a collection agency saying that I owed money on my PayPal account. Specifically, I was told that I did not pay back my PayPal line of credit, so in addition to the $100.00 paymen... |
PayPal Money transfers other transaction issues other transaction issues November 30, 2015 - Paypal offers a purchase protection. I purchased a new ultrasonic cleaner on eBay and paid with Paypal. The item was dead on arrival. I contacted eBay and they told me I am covered under Paypal 's purchase protection. I checked the policy and I saw that I qualify for protectin under their policy. I called them and they filed a claim. However, they denied my claim. When I called back, they said they need the proof that the item was broken when it arrived. I told them I have the dead item and could send any proof they need ( e.g. the item if they want, a video, etc ). They said they will file a ... |
PayPal Money transfers other transaction issues other transaction issues November 29, 2015 - PayPal CreditThe email message received by me recently ( below ) confirms illegal withdrawal from by - - - account in the amount of $670.00. Recently, I purchased an iPhone from the - website, on a 6-month interest free plan confirmed by PayPal. I had already made a $250.00 payment on this account a few weeks ago, and was horrified when PayPal informed me that the above amount was transferred from my account. Conveniently, the message arrived after the amount was transferred, and consequently, no opportunity to dispute. The 6-month interest free plan is misleading and decepti... |
PayPal Money transfers other transaction issues other transaction issues November 25, 2015 - I make online payment transaction using PayPal online services om - - 2015. Amount transaction was - $.00 3 day latter I found that not any merchandise and not any services will be provided from service provider which use PayPal for receiving a paymentsIn -/-/- I contact.to PAYPAL by phone and ask dispute this transaction and refund my payment in amount - $.00 However I have following message : if we contact you for more information, please respond within thetimeframe. If you do not respond within the timeframe, the case may beclosed and decided in the seller 's favor. ... |
PayPal Money transfers other transaction issues other transaction issues November 22, 2015 - I am a stamp collector with an interest in a wide range of areas, including stamp issues of the former - - ( ie prior to independence ). I have an account with the - based Paypal money transfer service to facilitate payments to suppliers, none of whom have any connection with the - of -. Due to the unsophisticated nature of PayPal 's transaction monitoring process, I have been threatened with closure of my account, despite providing explanation of my activities. It appears that Paypal has set up robot scanning of transaction details, resulting in delay or cancellatiion of any... |
PayPal Money transfers other transaction issues other transaction issues November 20, 2015 - On - - I attempted to use PayPal to transfer money to another PayPal ccount as I have done many times in the past. The website has been updated and rather than the usual transfer, PayPal interpreted my request as a request for an e-check issued on my bank rather than transfer from my PayPal account. There were insufficient funds in my account to cover an e-check because I had transferred the money to my PayPal account. My bank charged me $30.00 for the insufficient funds transaction. I contacted PayPal through their dispute resolution process explaining the problem and asked them to ca... |
PayPal Money transfers other transaction issues other transaction issues November 18, 2015 - PAYPAL. On - - I opened a Paypal account in order to transfer funds to a friend who had pre-booked for a large group dinner at a - restaurant in - NJ on - -. My friend asked to be paid by - - to pay the restaurant deposit. I received an email from PayPal on - - saying that the payment was pending review due to government regulations and would be completed within 72 hours. ie by - -. On - - I checked my PAYPAL account and still the payment was sitting on pending. I called the Call Center, after waiting 30 minutes I eventually was put in touch with s... |
PayPal Money transfers other transaction issues other transaction issues November 15, 2015 - I ordered a service from - -, it had created issues with my bank account. I cancelled on the -/-/2015. When checking on my bank account Pay Pal is still attempting to take money from my account which continues to go into the negative $90.00. Bank offered me a $35.00 which is now up to $90.00. I spoke with a supervisor at Pay Pal and I was very disappointed with the lack of concern for my account. Continuing to take out money on a cancelled item. ... |
PayPal Money transfers other transaction issues other transaction issues November 3, 2015 - On or about -/-/2015 I, -name redacted-, tried to transfer funds in the amount of $1600.00 to my - - - - account number -redacted- from my Venmo account. I was messaged by Venmo ( and still have this message ) saying that this transaction was cancelled by - - - -. This turned out to be a lie. - - contacted me ( I still have the messages ) saying that the transfer process was never initiated by Venmo. What that means to me is that Venmo never even INTENTED for me to have my money. The reason why is for financial forensic investigators to find out, not me, a... |
PayPal Money transfers other transaction issues other transaction issues October 31, 2015 - PayPal requires users to link a bank account to the Paypal account. Users also have the option of linking a credit card account. In the past, PayPal has always made the bank account the primary/default funding source for payments. I believe this is because PayPal can deduct 3 % of the payment to keep as a fee for itself ; by contrast, when users pay with a credit card, the card issuer imposes a 3 % fee and I suspect that PayPal does not get a 3 % fee. Today, - -, 2015, PayPal changed its system so that users are tricked into making payments funded by their checking account, without prov... |
PayPal Money transfers other transaction issues other transaction issues October 29, 2015 - I have a - ( - ). I completed a job for a customer, I hand delivered the parts, and the customer is happy with the results. Unfortunately, the customer wanted to pay via credit card, so I used PayPal to process the transaction. The payment cleared, but PayPal is holding the funds for up to 21 days. Not to mention the fact that they take an additional 3 to 5 business days to transfer money to my real bank. I called and spoke with a PayPal customer service representative as well as a " specialist ''. Both reps were nice, and tried to be helpful, but the earliest they are willing to release... |
PayPal Money transfers other transaction issues other transaction issues October 20, 2015 - I have been trying to transfer funds from a car buyer who insists that we use PayPal to complete the transaction. I find Paypal very deceptive in it 's description of it 's services. I have called PayPal customer service numerous times & never told the entire procedure to xfer money. For example : their web site allows you request set up for a " Friends & Family '' money transfer & send the request to the other party. However when the sending party tries to send the requested sum they get a message that the precipitant ( me ) is not a " Verified Member '' & blocks the transfer. This is true,... |
PayPal Money transfers other transaction issues September 19, 2015 - Someone from out of the US transferred funds from my paypal account that was associated with my personal checking account causing me to have to close my personal account with my bank I have created several disputes about the - drafts from my account and everytime I have created a dispute over this they have closed it and dismissed it. I would like for the money to be put back in my pay pal account since I have no checking account due to it having to be closed so they could not get more money from me. I am at my witts end with pay pal and their customer service sucks I have yet to get any he... |
PayPal Money transfers other transaction issues September 4, 2015 - i sent $750.00 to a friend of mine on paypal.. Their Paypal Accoutn was subsequently 'frozen ' and asked them to verify their account by adding a BANK Account. They do not have a bank account, so they ca n't verify. They want to send me back my money but they ca n't now. I am now out $750.00 of my hard earned money due to this issue. They will not respond to any questions or support. Please help! ... |
PayPal Money transfers other transaction issues September 4, 2015 - I used Paypal to pay for a large welder which was to be palletized and shipped across several states. I paid trucking co independent of seller. Seller did not bother to secure the welder or any of its accessories to the pallet upon which it was shipped and of course it arrived damaged which cost me many hours of time and a significant portion of the cost of welder and shipping to repair to functional, much less aesthetically the same as when it left sellers shop. I filed a complaint against seller, weeks later Paypal tells me only way to resolve the case was to ship it back to seller at my own... |
PayPal Money transfers other transaction issues September 3, 2015 - Dear Sir or Madam. Would need your help on the following. PayPal limited my account permanently due to high number of claims with sellers. All credit cards stored under my PayPal account can not be removed according to PayPal rules. PayPal does not allow to use these credit cards in any transactions processed by PayPal done with or without logging into PayPal account. PayPal is still the only one processing engine for eBay. This limits my purchases on eBay because I can not use any of my cards with or without PayPal account. I asked PayPal customer service to remove my cards. The response I ha... |
PayPal Money transfers other transaction issues August 4, 2015 - I utilized PayPal as a money transfer service to send/receive money with my fiance for rent, utilities, and other bills. In addition, my PayPal account was linked to my eBay account for purchasing/selling products. PayPal is currently holding $1400.00 of my funds without just cause for up to 180 days. '' I have contacted PayPal representatives on numerous occasions to request evidence of any violations of PayPal User Agreement, but have never received a response. ... |
PayPal Money transfers other transaction issues July 23, 2015 - Paypal used the a method for payment without my authorization, lack of satisfactory response and security concerns. I used paypal for a payment. Paypal at the time of sign up offers various payment options being bank account, credit card etc. This is based on the the understanding that the user like me can choose the desired one at the the time of making payment. However when I paid for the transaction ( Attachment - ) in question it did not give me the option and instead debited my bank account. When I took up the matter with them they responded giving reference to another case number and ... |
PayPal Money transfers other transaction issues July 22, 2015 - i opened a new paypal account and went to my local - and bought a paypal cash card which i put $100.00 on came home and added the card pin to my account which put the $100.00 on my paypal then i sent a friend that lives in the - $99.00 and pay pal charged me - cents to send so a total of $99.00 the transaction was complete go and log into my paypal account to find paypal locked it saying thisResolution Center - Case Reversal DetailsPayPal is constantly monitoring site activity and reviewing transactions. This payment has been selected for review and we have opened an investiga... |
PayPal Money transfers other transaction issues June 22, 2015 - After being a member of PayPal for 6+ years at least, my account has been permanently limited for no apparent reason at all. I 've called and spoken with - different employees of PayPal and I 'm only told that they 've made an executive decision to close my account because the rick is greater than the reward. I 've never done any illegal or fraudulent transactions and have had - or - disputes per year. They are holding my funds for 6 months and claim they are doing so to cover any charge-backs ( which I 've never had not once ). ... |
PayPal Money transfers other transaction issues June 18, 2015 - When Paypal took over Bill Me Later, I was not notified and they let me charge - dollars over my limit without ever notifying me the account was taken over by them and I had gone over my limit. When I found out, and I can not remember when or how, someone had already stolen - dollars from my checking acct. That was refunded but they refused to do anything about the overage of credit. The reputable credit card companies would not let have let you do this. Paypal paid the other fraudulent charges also and they even sounded fraudulent ( which was the thing ) .When I complained, about the cr... |
PayPal Money transfers other transaction issues June 12, 2015 - I have now and have had an account with Paypal since 2008. I have always funded my paypal purchases with my bank account. A little over a year ago I was making a purchase and continously received a pop up for what they were calling paypal credit. I clicked on the link interested in seeing what it was about and to get more information. I was instantly signed up and the payment was made on my behalf utilizing the paypal credit. I attempted to contact someone on several occasions and my emails were either ignored completely or I would receive an email back with their policy copied and pasted but ... |
PayPal Money transfers other transaction issues June 12, 2015 - In -/-/- I used my - credit card to pay for my severely - son 's - for $800.00. However when the provider ( - ) processed the payment, they did so using - different transactions and using a name I did n't recognize ( - ). The next month, not recognizing the vendor name or the amounts on my statement, I disputed them with -. On -/-/- the provider contacted me about the charges. Finally realizing my error, I called - back and they immediately re-ran the charges. Those charges showed up as having been charged to my credit card on -/-/-. On -/-/-, I re... |
PayPal Money transfers other transaction issues June 11, 2015 - opened a account with pay pal and attached my checking account to the -. the money was taken out of my savings. I have filed account with paypal they state it is not their fault. Also I have a pay pal - which was closed because - of my payments did not go threw. I make my payments threw pay pal and my back up is my bank account. Because of the money being taken out of the wrong account and nsf charges their was not enough funds. I sent documentation to - showing all the issues and the reason it happened. Also gave them a letter from bank stating their were funds in the account. The... |
PayPal Money transfers other transaction issues June 4, 2015 - Subscription service was cancelled with merchant prior to subscription date. Merchant went ahead and put through the charge anyway. PayPal was notified and a dispute was filed with PayPal. Even thought PayPal has a Purchase Protection policy which covers $0.00 Liability for Eligible Unauthorized Transactions. However PayPal refuses to acknowledge my inquires regarding this matter. ... |
PayPal Money transfers other transaction issues May 27, 2015 - Ordered paintings, used paypal as payment method. Paintings arrived - month later damaged. Paypal awarded claim - $.00 - month later paypal decided in sellers favor and took - $ out of account without explanation, when I tried to fight back that paintings arrived damaged and seller already claimed insurance via USPS my claim was denied. Paypal buyers protection policy is a joke. ... |
PayPal Money transfers other transaction issues May 26, 2015 - I tried to submit a payment via PayPal and I entered the email address incorrectly. When I contacted PayPal to attempt to correct the issue, they closed my claim saying that a money transfer between friends was not covered by their conditions. I understand that it is my fault for entering the wrong email address to send the money to but the company should be more helpful in rectifying the situation. ... |
PayPal Money transfers other transaction issues May 22, 2015 - I use paypal for several years and reciently was given an option to make paypal '' credit my default payment option. When I did this, about a week later I got a call from my bank saying I was over drawn upward of -+ $! This was overdraft and nsf fees included. I called paypal and was basically told that I should have known I could n't use paypal credit as my - funding source and they refused to fix the issue. I called my bank and they say said unless paypal admitted fault they couldnt refund the fees. I went back and fourth for almost 2 weeks and by this time my bank account was nearly ... |
PayPal Money transfers other transaction issues May 20, 2015 - I sold products on EBAY through PayPal. They knew I hadchanged my bank as I let them know. There seemed to beno problem taking my money out of the new bank when Ipurchased something. But the money they owed me stillis in their hands. Several phone calls later they assuredme that it was taken care of and I still see they still have it ... |
PayPal Money transfers other transaction issues May 19, 2015 - PayPal charged me late fees for missing a payment on their own card/Pay Later Plan. I never signed up for any PayPal plan/card and when I told the service representative, she said she could n't do anything about the late fees. All my life I pay my credit card balances in full at the end of the month. The cards are attached to my checking account and are paid in full automatically, leaving no balance. PayPay enrolled me in their Pay Later plan without my knowledge and then charged me when I did n't make a payment. I am very upset and this illegal behavior by PayPal should be put to a stop. I ho... |
PayPal Money transfers other transaction issues May 19, 2015 - I occasionally sell items on eBay and use PayPal to collect payments. I depend on PayPal who has the relationship with the purchaser to tell me when they have received funds and it is safe for me to send out the item they purchased on eBay. I happened to have sold a 1-year subscription to - - that was paid for through PayPal. PayPal/eBay sent me the notification that I was okay to provide the buyer with what they had purchased. It happened to be an electronic key that I provided to the buyer through Ebays messaging service. PayPal came back to me saying they payment was returned by the p... |
PayPal Money transfers other transaction issues May 12, 2015 - I order an item ( - ) via online on a website ( - ) which is operated by lucky way trading limited ( with email -- ) but my order did not came. I waited for it for almost a month but still it did n't came. I paid them via paypal, but since the item did not came i contacted the seller regarding this matter. This seller gave me the tracking number of the item but when i checked it on our local post office here in - they confirmed that it was reshipped back to the sender ( which is the seller ), at first the seller replied thru email but insisted that it was delivered, but afte... |
PayPal Money transfers other transaction issues April 23, 2015 - On - -, 2015 I transacted with an organization known as - -. I chose the Paypal payment option, having held an account with them previously. After the transaction, I experienced significant difficulty navigating a third party website - which was unknowingly required to use the vendor 's software. Based on this difficulty, within 15 minutes I intended to cancel the transaction and pursue it through other payment methods via the - website. Paypal informed me this was not possible and something I needed to coordinate with the vendor. I instructed Paypal in - directions : 1 ) ... |
PayPal Money transfers other transaction issues April 18, 2015 - I had sold an item ( Snap-on - Portable Gas Generator - - - ) to buyer : papooseman for which this buyer later opened a false item not received ( - ) case on - ( Case ID:- ). The item had been delivered to the buyer as tracking clearly showed and shipping was purchased from -, so - did rule in my favor and release the hold on my PayPal funds ( see attached - Unique Transaction ID # - ). Recently, when I was tallying my inventory and funds, there was a discrepancy of about $480.00. So, I rechecked all my transactions on PayPal. Shockingly, PayPal had reversed/refund... |
PayPal Money transfers other transaction issues April 15, 2015 - On - - 2015 I when online into my Paypal account and initiated a transfer of $230.00 from - of my - linked external accounts, a savings account at - - Bank. Ultimately I wanted to send this money to my sons account with Paypal. Each day I checked the balance on my Paypal account which was $0.00 until I checked on - - -, when the balance showed as $230.00. So I initiated a transfer of these funds from my Paypal account to my sons paypal account. Later that day I happened to be on line looking at my - - Accounts and I noticed that the $230.00 had been tak... |
PayPal Money transfers other transaction issues April 14, 2015 - I 've been a PayPal user for a few years but did n't know that PayPal charges fees for eBay buyers ( or any buyer and vendors! ) to receive refunds made by eBay vendors. Apparently, both the vendor and the buyer are charged a fee in a REFUND transaction!!! Seriously??? Yes, seriously! If that is not bad enough, in order to collect my refund, PayPal is making absolutely mandatory that I either shop more or link my Bank Account so I can cash in money that is mine in the - place! It 's what I call a - way robbery '' while they 're calling it a transaction fee ''!! Charged me to transfer m... |
PayPal Money transfers other transaction issues April 6, 2015 - I recently opened an account with PayPal. I purchased - PayPal MyCash '' cards ( PPMC ) for $500.00 each and loaded them to my account in anticipation of making a few purchases on Ebay, the parent company PayPal. PPMCs are sold at various retail establishments, and in my case, I not only was required to show identification when I purchased them, but I also kept all receipts related to such purchase. Via a website that is, upon belief, authorized and/or maintained by PayPal, I loaded the PPMCs to my PayPal account. Because of limitations imposed by PayPal of $500.00 of loads per day -... |
PayPal Money transfers other transaction issues April 6, 2015 - I have an account with the Paypal service, the service works by allowing me to transfer money into an online account then pay for things online that accept Paypal payments. I have had this account for many years, and the way it always worked I had to wait for the bank to transfer the money into the Paypal account, it took between three and five days to complete my transfer of money, and if I did n't have the money in my paypal account I could not purchase anything with the account. I was using this account to pay for my phone bill with - -, I allowed - - to acces my Paypal to pay m... |
PayPal Money transfers other transaction issues April 4, 2015 - Hello, On - -, -/-/-, I sent payment via Paypal in the amount of $750.00 to - at - - for aftermarket - - automotive headlights. - 's company is located in -, -. For months, I contacted - via - messenger regarding the status of my order and why my item has not been shipped. - has continuously promised that my - would be shipped out -, -, -, - of -/-/- and -, -, and - of -/-/- I have received nothing but excuses and failed promises. I have all records of my correspondence with this seller. More than -, I have aske... |