PayPal Money Transfers Complaint

PayPal Money transfers department,

International money transfer Other transaction issues Other transaction issues California

On - - I attempted to use PayPal to transfer money to another PayPal ccount as I have done many times in the past. The website has been updated and rather than the usual transfer, PayPal interpreted my request as a request for an e-check issued on my bank rather than transfer from my PayPal account. There were insufficient funds in my account to cover an e-check because I had transferred the money to my PayPal account. My bank charged me $30.00 for the insufficient funds transaction. I contacted PayPal through their dispute resolution process explaining the problem and asked them to cancel the E-check. Today - - - ), I received a second notification that my bank had charged me a further $30.00 as PayPal had made a second attempt to withdraw funds from my account. I also attempted to contact PayPal through numerous telephone numbers they provided for customer service ( Including the - PayPal provided in their email response to my disput request ). All of these numbers answered with the message " You have reached a non-working number ''.


There seem to be several problems with this experience .... 1 The PayPal website apparently misinterpreted the payment type I requested, initially costing me a $30.00 penalty from my bank. 2 PayPal acepts no responsibility for potential problems in their new website. 3 PayPal provides no real-time human help for customer problems or disputes but provides several non-working telephone numbers giving the impression that they provide such a service ( e.g. - - - ). 4 PayPal ignored my request to cancel the erroneous transaction and incurred a second $30.00 penalty for me by ignoring that request and submitting the payment request to my bank a second time. They also do not provide a feature on their website to cancel the transaction.