PayPal Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

PayPal Money transfers department,

Domestic (US) money transfer Other transaction issues New York

On - -, 2015 I transacted with an organization known as - -. I chose the Paypal payment option, having held an account with them previously. After the transaction, I experienced significant difficulty navigating a third party website - which was unknowingly required to use the vendor 's software. Based on this difficulty, within 15 minutes I intended to cancel the transaction and pursue it through other payment methods via the - website. Paypal informed me this was not possible and something I needed to coordinate with the vendor. I instructed Paypal in - directions : 1 ) cancel the transaction, 2 ) cancel my account. They informed me only option - was available and that by doing so, I would be unable to dispute future charges. I informed them that that was practice was not appropriate and proceeded to close my account.

PayPal customer in New York
Apr 23, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

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