PayPal Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

PayPal Money transfers department,

Domestic (US) money transfer Other transaction issues New York

On - -, 2015 I transacted with an organization known as - -. I chose the Paypal payment option, having held an account with them previously. After the transaction, I experienced significant difficulty navigating a third party website - which was unknowingly required to use the vendor 's software. Based on this difficulty, within 15 minutes I intended to cancel the transaction and pursue it through other payment methods via the - website. Paypal informed me this was not possible and something I needed to coordinate with the vendor. I instructed Paypal in - directions : 1 ) cancel the transaction, 2 ) cancel my account. They informed me only option - was available and that by doing so, I would be unable to dispute future charges. I informed them that that was practice was not appropriate and proceeded to close my account.

PayPal customer in New York
Apr 23, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints4/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalOther transaction issues52.9%34.1%13.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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(408) 967-1000
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