PayPal Money Transfers Complaint

PayPal Money transfers department,

Domestic (US) money transfer Other transaction issues New York

On - - 2015 I when online into my Paypal account and initiated a transfer of $230.00 from - of my - linked external accounts, a savings account at - - Bank. Ultimately I wanted to send this money to my sons account with Paypal. Each day I checked the balance on my Paypal account which was $0.00 until I checked on - - -, when the balance showed as $230.00. So I initiated a transfer of these funds from my Paypal account to my sons paypal account. Later that day I happened to be on line looking at my - - Accounts and I noticed that the $230.00 had been taken from my savings account but had also been taken from my checking account. I was upset because I had instructed the $230.00 to only come out of my savings and did not know why the $230.00 was also taken from my checking account. Luckily this $230.00 coming out of my checking account without my knowledge could have resulted in an overdraw but did n't. When I called Paypal the representative told me that they took the - $230.00 because the original $230.00 had n't actually cleared when I


manage to get the second $230.00 from my - - Checking on the same day, and why did n't they take the - $230.00 from my savings account and not my checking, all without my prior approval or even notification. The rep did not have an answer so I asked to be transferred to a supervisor, which he said he would do. I waited on the phone in a queue for quite a while and then was cut off and hung up on. I called again later in the day and spoke to a Paypal Supervisor, -, in their office in the -. He agreed that it was a problem that the system showed the funds as being available and then let me transfer the money, and that it was a problem that the second $230.00 was taken without my approval. He said that he was submitting a trouble/problem ticket and that I will receive an email acknowledging this. I never received an email so I went on line and submitted an online email complaint. I received the email shown below so I responded saying that I would have to file a complaint with a regulatory agency. In my opinion I think that it should be illegal for Paypal to take any funds from - of my linked accounts without first getting my approval or at a minimum notifying me. Dear - -, My name is - and I am a Supervisor with PayPal 's Customer Solutions Department. I appreciate this opportunity to respond to your concerns. I attempted to contact you directly on - -, 2015 at - Central Time, but was unable to reach you at that time. I wanted to follow up with you regarding your phone call to PayPal on - -, 2015. A review of your PayPal account shows that on - -, 2015, you made a payment to - -. I do understand that you intended the transfer to come from your account balance. The balance was not added to your PayPal account until - -, 2015 at - Pacific Time . The withdrawal initiated to your bank account for $230.00 shows that it has completed to your bank account. I offer my sincere apologies for the difficulty that you have experienced and hope this information addresses your concerns and answers any questions you may have had. You can contact PayPal 's Customer Solutions Department at - if you have any questions or concerns or if we can be of further assistance. You can find additional information and tips about buying and selling safely on our Business Resource Center at - Very sincerely yours, -Customer Solutions Supervisor