Domestic (US) money transfer Other transaction issues other transaction issues
PayPal Money transfers department,
Domestic (US) money transfer Other transaction issues Other transaction issues District of Columbia
PayPal requires users to link a bank account to the Paypal account. Users also have the option of linking a credit card account. In the past, PayPal has always made the bank account the primary/default funding source for payments. I believe this is because PayPal can deduct 3 % of the payment to keep as a fee for itself ; by contrast, when users pay with a credit card, the card issuer imposes a 3 % fee and I suspect that PayPal does not get a 3 % fee. Today, - -, 2015, PayPal changed its system so that users are tricked into making payments funded by their checking account, without providing them the option to fund the payment from their credit card account. If there is a place on the approval screen where users have the option to pay with their credit card, it is so well concealed that I did not notice it. So I ended up making a payment with my checking account even though it was my full intention, as it always is, to pay with my - card.
PayPal customer in District of Columbia
Oct 31, 2015
* Source: CFPB Complaint Database
PayPal response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.paypal.com |
Phone | (408) 967-1000 |
Address | 2211 N 1st St San Jose CA 95131 |
PayPal | |
PayPal |
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