PayPal Money Transfers Complaint

PayPal Money transfers department,

Domestic (US) money transfer Other transaction issues Massachusetts

Subscription service was cancelled with merchant prior to subscription date. Merchant went ahead and put through the charge anyway. PayPal was notified and a dispute was filed with PayPal. Even thought PayPal has a Purchase Protection policy which covers $0.00 Liability for Eligible Unauthorized Transactions. However PayPal refuses to acknowledge my inquires regarding this matter.