Review and analysis of over 411 complaints against Amex
Amex consumers have reported over 411 official complaints related to Other. Out of the 411 consumer complaints against Amex, 29% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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January 11, 2017 - I am submitting a letter I prepared for my - counsel plan, but then professionally put to letterhead by them and forwarded in my behalf ... ... ..It is presented as I fully expressed to the lawyers ..They sent an initial letter -/-/- ; and then after no response, the same letter subsequently was resent by Certiied mail on -/-/2016. Both attempts have resulted in no responses or acknowledgement. The address for American Express Company, New York, was given to me by a representative of my Delta American Express Credit Card company when I originally sought information on how to registe... |
January 5, 2017 - I called on -/-/- regarding fraud on my Corporate AME-. The card was closed and the representative removed the charge instantly. But because I made a previous payment the Friday before of $1000.00, I overpaid. I was told by the rep that a check would be sent to my home in 3-4 business days and a new card would be sent to my home as well. A few days later, I called AME- back to find out where my money is and they explained that due to the holidays, there would be a delay in receiving the check but to be patient. I call back a few days later to track down the card and it had finally bee... |
January 4, 2017 - Amex continues to decline my request to remove the account which I am no longer an authorized user in the - report. I was added as an authorized user originally but the account owner closed the account, so it should not be reported on my credit report any more as I am not financially responsible. I was able to remove these accounts by submitting a dispute to - and - ; however, it did not work for - and - advised me to contact Amex. Amex Credit Bureau - kept referring to 'legal reason ' or 'Fair Credit Reporting Act ' as a reason not to remove ; however, I am not aware of ... |
December 8, 2016 - -/-/- my mother passed away. I am the executor of her estate. She held a American Express - Credit card ending -. The card was not recovered in her personal effects or at her residence. A collection agency ( - ) was assigned by American Express for collection of an outstanding balance. - Services provided all the statements for a review since the card was not recovered and suspected fraud had taken place. In -/-/- - Services was provide all the information including police report, forge signature receipts for purchases and the request made for credits issued against th... |
December 2, 2016 - I received a letter from the American Express that one of my card is being converted to dissimilar card forcefully. I contacted regular customer service, but they were no help. I contacted American Express Executive Office by phone at -. I was told to submit my concern either by Fax or e-mail at -, which I did by e-mail on -/-/2016. Since I have not received any acknowledgement from the American Express, so I called the - again. The lady told me that she could n't help because she did not have any information.... |
December 1, 2016 - I was having financial difficulties and turned my credit cards over to a company called -. They negotiated payment plans with my creditors. I completed the program and paid off my debts in full as of - 2016. I am having trouble with American Express. While I was in the program they reported my payments to the credit bureaus as either on time or reported nothing. But when I paid if off in - of 2016 they changed their reporting to the credit breaus to " - Serious Delinquency Charge Off '' and listed the amount I paid off which was over $12000.00 as the " charge off. '' All the othe... |
November 30, 2016 - American Express declined my new application due to prior card cancellation of over 16 years ago. I went thru a personal bankruptcy in 2000 in which my Gold AmEx card was included. I was never late on the card prior to that event for 18 years. American Express will not look at current financial situation in order to approve a new account. I believe they are violating the Federal Equal Credit Opportunity Act by using the cancelled account excuse from 16 years ago.... |
November 26, 2016 - I was a signer on a corporate credit card, ( American Express ), for a company that I worked for, however, I never signed or accepted any kind of personal guarantee. The company became insolvent and was dissolved by the state trustee. I have explained this to American Express and they refuse to remove this record from my personal credit. I have asked them to provide proof of the guarantor, which they have refused to provide. This incorrect reporting has cost me time, money and has negatively affected my profile for years.... |
November 23, 2016 - American Express is not abiding by the disclosure requirement in the Credit Card Accountability Responsibility Disclosure Act of 2009 involving Applying Payments. Per - giving a narrative on this stipulation : Highest interest balances paid first : When consumers have accounts that carry different interest rates for different types of purchases ( i.e., cash advances, regular purchases, balance transfers or ATM withdrawals ), payments in excess of the minimum amount due must go to balances with higher interest rates first. A common practice in the industry had been to apply all amounts ove... |
November 19, 2016 - Went to buy my son a car for his - Birthday and they told me I had a - score when I knew I had a - score. Beknownst to me American Express had reported an account that was not one of my personal American Express accounts ( see attached ). Therefore I immediately contacted the credit bureaus and disputed this bogus - delinquent/ in collection/ charged off, reported account. Then American Express responded to the credit bureaus dispute ... that not only that this - account was accurately being reported but added another derogatory - delinquent/ in collection/ charged off, rep... |
September 15, 2016 - I have been trying to get a hold of someone at American Express in regards to my grandmother 's account she passed away in 2011, I keep getting offered a gift card for a $4.00 activation fee? All I want is for them to write off the card and close the account like the other card... |
September 11, 2016 - American Express has not been honoring the Amex Offer promotion that they offer. They entice card holders to sign up for Amex Offers and to use the card to spend on specific categories and merchants within a specified time period. When I follow up on when the credit will be posted, I get the constant runaround about how they will open a ticket and investigate on my behalf and get back to me in 6-8 weeks. This has been ongoing since - 2016, and I still have not received my credit nor have I heard about the results of the so called investigation. I have spent countless of hours at this point ... |
August 24, 2016 - I had a credit balance on my AME- card for almost $3900.00. On -/-/2016, I submitted a request for a refund of the credit balance. The amount was deducted from my account and told me to expect a check. Several weeks later, I still had not received a check. On On -/-/16, I called phone # on back of AME- card. Spoke with -, emp number -. This person said the check had been mailed to my work address ( I never received it at my workplace, and the work address was not the AME- address of record ). I was told that AME- would issue new check to be sent to the address of record on ... |
August 20, 2016 - American Express is reporting an account on my credit report that was found to be in violation of the Fair Credit Reporting Act. I hired - -, an FCRA attorney in New Jersey, and we were able to sue them and the credit bureaus, and I won. As part of the settlement, they agreed to delete this account on my credit report but I see that it is still on there. I even disputed it with the credit bureaus and they came back and verified it. Is n't that another violation of the FCRA?... |
August 16, 2016 - I have/had a credit card with American Express for a long time. They bill me using my email address. They changed something and the bills went into my trash and I did not see them. After two month they called about the bill and I paid the bill at the same time they wanted a additional - dollars for me t to keep the credit card when they are offering the same card for free. I declined the - dollar fee and elected to discontinue. I had many years of points ( which are like money ) which after - or - customer service representatives telling me I could get them finally said I could not... |
August 11, 2016 - Hello, through my reports, I 've come to learn that there is currently a name that is being reported to all - credit agencies which is incorrect. The source is American Express. For background into this issue : My true legal name is - characters long " - '', however AME- reports my name is " - ''. I have contacted American Express to fix this issue, and their response in writing has always been " Unfortunately due to system constraints, we have updated your first name as this, because it can not exceed more then - characters. '' This is problematic for me because " - '' is a ... |
August 10, 2016 - I obtained an American Express Platinum Card that had a bonus of - points after spending $3000.00 in 3 months. I completed the spending and received the - points. However, American Express has frozen the points on my account and it has been close to 2 months since my points have been frozen without any notification as to when they will be unfrozen.... |
August 5, 2016 - I am again reporting an issue with American Express and their collection practices. I have informed my single point of contact before that they CAN NOT call my Cell Phone during work hours ( - - - Central ) and that I will get in trouble if I answer a call. I am REPEATEDLY getting calls from American Express during these hours on work days ( M - F ). Since I documented this once before in a CFPB complaint, and this is now my second time for the same complaint, I am beyond frustrated. In addition, my SPOC called both my daughter and my mother on THEIR cell phones today. The voice mail lef... |
August 4, 2016 - I have had an account with American Express since 1987, but American Express refuses to report this to the credit bureaus. Instead they continue to report my car as a new account even though my America Express account shows me a member since 1987. American Express NEEDS to correctly report my account start date to ALL three bureaus with the 1987 date.... |
August 4, 2016 - As a - AME- customer, I was to be transferred to the - - Visa Card by AME-. I was informed to sign up for a new AME- card as my existing one would be transferred. They did a credit check and I was approved. However before the transition, AME- changed my AME- - to a - - - and never transferred by account. I now have - AME- Blue Cash cards ( - with my old AME- number and the new - they signed me up for ). - tells me that AME- never transferred the account and AME- customer service has confirmed this. I need AME- to transfer - of those - AME- cards over to... |
July 27, 2016 - I contacted American Express credit, customer service and fraud. They kept transferring me in a loop back and forth. I sent a letter to American express and still no resolution. My husband - - added me as an authorized user over a year ago. Last month I changed my name and they reported that name change as a new account. I would like to request assistance in removing this new account from affecting my credit negatively in any way.... |
July 22, 2016 - On -/-/2016 at approximately -, I called - to inquire about an Amex Everyday Credit Card offer I received in the mail. I spoke with a woman named - - and explained that my only interest in applying is so that I can consolidate some debit form another credit card I already had. I stated that if the credit limit was n't high enough for my balance transfer needs, I would be declining the offer. At the end of the phone call, - said I had qualified for a $2000.00 credit limit and I told I would like to decline at this time because the limit was n't sufficient to help with m... |
July 21, 2016 - All - major credit reporting agencies have received Disputes ( directly and through CFPB ) about the deletion drop off dates on - ( simultaneously ) charged off, alleged Amex accounts on my credit report. Fairly consistently however they report the first major delinquency as -/-/-. Thus the deletion drop off date is -/-/-. Unfortunately -, -, and - ALL report Amex has responded to their attempts to verify, the correct deletion dates via the " Dispute Response from Data Furnisher '' with a WIDELY VARYING deletion date. -, in fact when there can be only -. Clearly ... |
July 19, 2016 - Since we 've opened up our credit card in - we have always paid our monthly balance in Full through auto-pay so we have never been late on any payments. This past - I had to cancel a trip because the hotel I checked in at after arriving in - state was a drug hotel. I breathed in chemical fumes and had an allergic reaction. I immediately took the first flight to go back home to - the very next morning. Since I came back I put in disputes for various charges, hotel and car rentals. All of my disputes were " forgiven '' except for $100.00 from - This is currently under investiga... |
July 19, 2016 - I recently filed a complaint about American Express failing to accurately report my credit history. They state the account was transferred to - ; therefore, I need to contact them about the problem. - has clearly stated that American Express is responsible for accurately reporting the credit history while I was a member with them. This issue predates - purchasing the account. So clearly American Express needs to resolve this issue. Please refer to the original complaint.... |
July 19, 2016 - My name is - - -. I opened a corporate business account with American Express in -. At the same time I also opened a blue cash personal account with American Express. At the time that I opened the business account, Ii was asked for my tax id which was provided and also my personal information. I was told that the business credit card was going to be opened under my tax id and my company '' - - - ''. I was approved for the business card and the personal. Everything was going great until unfortunately I got very ill and I had to close the business. I was having a hard time p... |
July 6, 2016 - I am a cardholder with American Express for 12 years. My account has always been fully paid during that time and there have been no previous issues. Out of the blue, I get an email from them that my account is under financial review and that they will cancel it if I do n't respond within several days. There was no prior warning before this email. They also put an immediate hold on our cards, again without warning or explanation, for the length of the review process, which I was later informed could take up to 7 days. So in essence, no credit card use for up to 7 days without warning on a fully... |
July 5, 2016 - On - -, 2015 I ordered - diamond rings on - - - # - ) and decided to return them upon receipt ; I obtained a return authorization and - supplied the pre-paid shipping label for the United Stated Postal Service. Next - said the returned package was unsealed and open when they received it and the rings were removed from their individual ring boxes within the single return box. American Express worked with - over the last year while the charge was in and out of dispute repeatedly. Last month - suggested I file a claim with USPS and insisted tracking number - ... |
July 1, 2016 - My sister, - -, submitted a fraudulent application in a variation of my late mother 's name. The name used was - - - using my mother 's social security number and my sister 's address of - - - in -, Massachusetts... |
June 24, 2016 - Here 's a new - : American Express refuses to talk to their customers on the telephone if the customer legally records the call. But of course they record all calls. This would make a good press release and should be made illegal.... |
June 17, 2016 - Someone submitted multiple electronic applications in my late mom 's name to American Express, American Express provided the application dated - 2011 but did not provide the - dated - 2011. The name on the application was - -, my mom 's name was - - American Express had me submit death certificate, durable power of attorney, trust documents and will documents, but did not provide the application... |
June 8, 2016 - American Express sold my - Am Ex card to - - without my agreement or signature. Interest rates and fee terms are changing in favor of - -. APY are rising 2 %, pay cycle is shorter, and additional annual fee requirement forces me to maintain - membership to avoid this fee. Calls to Am Ex and - resulted in " there is nothing we can do, call [ the other company ] ''... |
June 7, 2016 - -/-/16 I sent a payment check for $290.00 to American Express. It showed up on my bank statement as cleared, but AM- did not show it as received. I contacted them in - and they instructed me to send all bank statements to them which I did. In - they said the case was closed but I was not credited for the payment. My - bank contacted them and they reopened the case. I looked at the case status and they said they are investigating, again, and should have it resolved by - - 2016! .. the payment was made in - and my bank shows that it was definitely cashed by them.... |
May 31, 2016 - - - marked my - - - card as " lost or stolen '' even though I did n't report it as lost or stolen, while I was overseas. I never got any notification from my online account or from my email of this happening. I found out because a number of merchants could n't charge anything to the card, and I called - - on -/-/- while I was in -, - to find out what was going on. The - representative said that the card has been marked as lost/stolen. I asked them to reverse the notation but was told it ca n't be done as a security measure. When I asked to get the card replac... |
May 27, 2016 - In -, after holding an American Express personal green card for 11 years, American Express solicited me to open a Gold Card account. I was a - at the time, and as most -, ours was run completely departmentalized. All my department 's finances were my personal responsibility. The credit backing for my gold card is mine, not my former -. Indeed, I have n't even been at that firm since - -. Yet I only just now found out that American Express chooses, when there is a company co-listed on the account, to only provide reporting on the company 's credit, not the individual 's. I am ... |
May 23, 2016 - American Express ( AME- ) violated my FTC right to charge back a debt by declining a legitimate charge-back of $1100.00 for my -/-/- at the - - -. The hotel 's dirty pool failed state inspections and put my husband in the hospital with a - - that cost $15000.00 ( Doc : My letter dated -/-/- ). AME- committed BAD FAITH by reducing its Over Time Repayment Services and wrongfully declining a credit card charge to my computer repair company. I closed the AME- account and returned my charge card on -/-/- ( Doc : My letter dated -/-/- ). AME... |
May 17, 2016 - I have been trying to reach someone - at American Express regarding suspected fraudulent balance information given out by - automated system and can not get anyone in the -. When i call - in NYC they tell me my only recourse is to e mail the chairman.... |
May 10, 2016 - On - - - I paid $5400.00 to a moving company, for my family 's move to our new home. I used my American Express Blue Cash Card for the charge. The charge was approved, and the merchant received payment through his processing service the following day, - - -. However, the charge did not post to my account until - - - - over two and a half months after the charge was made, and approved by American Express! By that time I had reached my credit limit of c. $18000.00 dollars. When the long-hidden charge of $5400.00, which had not appeared on my -/-/- or -/-... |
May 9, 2016 - I purchased an - - on - -, - with my American Express Blue Card ( No. - - - ). It proved almost immediately defective. I shipped it back to be repaired. The company billed me $83.00. I disputed this claim as the product was clearly defective. American Express agreed and reversed THAT charge. However, after an airplane flight early in - the product proved defective yet again. I gave up on it as - - refused to fix it. I filed a dispute with American Express to get my money back ( I bought another - from - which has worked fine for over a year now ). The... |
May 8, 2016 - I purchased a family vacation package for $5100.00 from - Vacations that was outright fraud. - refused to acknowledge my letter and has not responded to these issues so I disputed this charge with my credit card company American Express.... |
April 29, 2016 - - is ending it 's relationship with - - and in doing so is transferring all of their credit cards to - - cards. I have not applied for a - - - and yet a new card is being issued in my name. How is this possible. I do not want a new visa card and I did not apply for one. According to - and - - the only way to cancel this card is to cancel my - card or wait until - - and then cancel the new - card. Either of these items will show up on my credit report. I am very unhappy with - and - - that they can open a new account in my name that I have n... |
April 26, 2016 - I believe that American Express is conducting a form of wire fraud. I have an American Express credit card. I used this card to purchase a -. At my home number, I received a message on my home answering machine from the AmEx Fraud Prevention department saying that I had to call the - number on the back of the card and report that I had received the devices and was satisfied, before AmEx would pay the merchant. I made that call on - -. The merchant reported no payment. I called AmEx again, and we reassured " that your account was charged on - -. '' Merchant was still not paid.... |
March 22, 2016 - This account has been paid in full but is not being reported to the credit bureaus as paid in full. - - has been updated. But this account is not being reported. Why? ... |
March 22, 2016 - American Express made a " hard pull '' on my credit bureau ( I checked with - ) for a credit card replacement. I did not apply for credit. Spent 4+ hours straddling between Amex Cust service and Amex Cedit Bureau division. One department would send me over to the other in a seemingly perpetual loop. Finally, - from the Credit Bureau dept. asked that I send a fax to their investigative team. I did not hear back. ... |
March 21, 2016 - On - -, - amex took my payment 2x. I have yet to receive a refund. New amex card, - -. - -, - - became aware that auto pay was not setup. Made 2 payments to catch up. Spoke with Amex rep to clarify that this was a miscommunication on our part, auto-pay setup to pay on - -, -. Setup Auto-pay - - - found autopay did not process on -/-/-. Was required to make current payment PLUS schedule payment for next due date. Confirmed Auto-pay, again - - Scheduled payment processed PLUS autopay paid the amount due AGAIN. Used Amex chat to process r... |
March 17, 2016 - I purchased a $75.00 Amex prepaid gift card as a gift for my son. When my son tried to use the card he was told by the cashier that the gift card was never activated when purchased. I have been in contact with Amex numerous times to resolve the situation. Each time I have been in contact with Amex they have thwarted my efforts to recoup the money. I sent Amex clear photocopies of the gift card and receipts. They even ask me to send them a copy of the store journal which I went to the store and they had to contact their corporate headquarters. I followed up by fax and mail ( certified ) with ... |
February 17, 2016 - I received my credit report from - and there is a record of inquiry from American Express that - shared " as a result of my action. '' I never applied, have had, or authorized American Express to access my account. This obviously affects one 's credit score. They either have a forged document or they purposely attempted this action on my credit. ... |
January 29, 2016 - I could not make my credit payment to American Express for the full charge amount. I asked for a payment plan. I have been a card member, in excellent standing for eight years. I have paid, as agreed monthly. I was told via chat with AME- and via phone with AME- that this would not be reported to the credit agencies as unpaid. It was reported as unpaid the same month I applied for the payment program. My credit has declined significantly due to this. ... |
January 23, 2016 - Even though I have been making frequent on time payments, American Express has significantly lower my credit score over - points. I did not know that I had a charge card and had to pay off the entire amount every month. I never knew or had that understood to me. I made consistent payments but they considerably damaged my credit score. I think this practice is deceptive. ... |
January 11, 2016 - I received an invitation in the mail to apply for the American Express card. On - I called American Express with several questions as they were not Addressed in the invitation letter. I spoke with a Representative named -. I asked her what percentage my minimum monthly payment would be. She told me that it was 1 % of the total charges. I then told her that I had - separate credit cards that I wanted transferred but I did not want to pay the balance transfer fee on all - of them. I asked her if she could waive - of them. She said she did not know and transferred me to Customer ... |
January 4, 2016 - I have been a customer since -/-/- ... I have an excellent payment history ( AME- stateded this ) ... My - credit cards from AME- were suspended without cause ... I was not notified, I found out my cards were suspended when a purchased was declined ... I faxed an agreement that AME- may look at my -/-/- tax return ... Poor response ... Stated my spending needed to be justified ... I was approved for the - American Express Card as these - cards are still suspended. ... |
December 30, 2015 - I am filing this complaint about American Express ' policy of raising interest rates on - its consumer and business cards to a usurious - per cent level when the customer falls even slightly behind on payments There is no warning or effort to communicate with the business owner or individual consumer before a peremptory raising of these rates .I can accept and even understand charging - per cent or - per cent which is within the prescribed range above prime when cardholders are in arrears. - or - per cent are rates charged by loan sharks or people who break arms to enforce pa... |
December 21, 2015 - The Fair Credit Reporting Act ( FCRA ) allows the consumer to get a free credit report if an application is denied. However, the consumer can only get a free report from the credit reporting company that provided the report used by by th lender to make its decision. We were denied credit when American Express cancelled our account. Under law, American Express should have properly provided instructions for us as to how to request our report from - or from - or more of the other national credit reporting companies upon which American Express relied in its decision to not reinstate our acco... |
December 17, 2015 - American Express card company threatened me to sign a form that will give American Express authority to get my TA- Transcript form IRS directly. I always file joint tax return. Tax transcripts also show the Social security information of my family that I do not want to provide social security of my wife and of my children to American express. My family are not the account holder of American Express credit cards. Please advise American Express to verify my income through my - / pay stubs, but not through Tax transcripts. American Express has sent me the email ( see below ) to sign the form -... |
December 3, 2015 - This is a complaint against American Express, for several reasons to cite :1 - discrimination. 2 - Disrespect. 4 -- promotional information on their services. This is a card unicamnete service for people to demonstrate for them and demonstrable revenue soaring with the IRS and bank intuciones. My case is as follows my will approved me a gold card services one week after use without warning decided to block the card because they believed that there was a fraud, go MADE ME shame to waste my time and do not value them, go to a bank where I have account, receive a fax from them and having t... |
December 2, 2015 - I am writing to dispute an investigation error by American Express in the amount of $8000.00 on my account. The seller, - - - - - -, charged me for - item and delivered WRONG/DAMAGED item. When my order was delivered to my -, New Jersey home on - -, 2015, - was immediately advised - that the wrong dining room table had been delivered, and that it was damaged as well, appearing to be second-hand. Indeed the delivery receipt indicates that the wrong - and damaged - table was delivered. This is a classic example of bait and switch. Despite repeated efforts t... |
December 1, 2015 - American express has/had a closing date of around the - of each month on our card. Then they tell us to pay on r about the - of each month, which means even if you received your bill on the closing date, which is impossible by mail, you have essentially only 14 days to pay your bill and then as you near the end if the 14 days they hound you, and after that they email you that they will report you to a credit agency and you are past due, even when you have a valid dispute with them. In our case we were disputing an unauthorized charge that the executive office said was nit our responsibil... |
November 28, 2015 - American Express continues to harass and take action against us, even though we paid in full the amount they allege is in dispute. They now state there has been - investigations of our dispute ( now paid in full ) and they continue to state the dispute investigation was as a result of a pre-litigation request from us, which is false. We never stated we would go into litigation, and we only stated that absent resolve we would exercise all legal remedies available. We made it clear that all we ever wanted was a line by line accounting of charges. We have never received any copies of any inves... |
November 26, 2015 - I figured out what has happened with one part of the alleged fraud on my American Express Account. Iemailed and faxed the information to Amex, but Icannot upload the supporting information becausethey closed the inquiry just days after I made thecomplaint. They also closed down my account aday before payment was made in full because of mydispute and out of retaliation, and now I cannotupload the evidence I found to the dispute center, and it will not allow me to re-open this additional. dispute, which is actually - disputes. The lettersand information I am attaching proves what I amallegin... |
November 24, 2015 - i paid a company with my american express card that turned out to be a scam.i reached out to my credit card company for help and was told they could not help me.supposedly i was out of a time period to dispute.i just dont understand why they would do that.a company as big as american express should be able to do something.the company name was -. ... |