Amex Credit Card Complaint

Amex Credit card department,

Washington

-/-/- my mother passed away. I am the executor of her estate. She held a American Express - Credit card ending -. The card was not recovered in her personal effects or at her residence. A collection agency ( - ) was assigned by American Express for collection of an outstanding balance. - Services provided all the statements for a review since the card was not recovered and suspected fraud had taken place. In -/-/- - Services was provide all the information including police report, forge signature receipts for purchases and the request made for credits issued against the account. - Services forwarded all the information back to American Express for resolution. American Express assigned a case number however they have failed to make any credits to the account. Numerous letters, faxes and phone calls have failed to resolve the issue. - complaint - Failed to resolve issue. Attorney General - complaint - resulted in forwarding complaint to Comptroller of Currency - -. Follow on phone contact with Comptroller of Currency forwarding complaint to your office as of -/-/-. Comptroller suggested contacting - Bank whom took over American Express - Credit lines. Phone Conversation with - Bank confirmed that only active accounts had been transferred from American Express and they had no information available concerning the account or the account holder. Although sufficient documentation has been provided to American Express they have refused to act, or communicate effectively across departments or with the administrator of the card holders estate. I can provide all the documents that have been transpired to support the complaint. The credits in the amount of $3700.00 be paid back to the - Trust request has been made several times, but American Express has continued to fail to act for an extensive period of time.