Amex Credit Card Complaint

Amex Credit card department,

Virginia

- - marked my - - - card as " lost or stolen '' even though I did n't report it as lost or stolen, while I was overseas. I never got any notification from my online account or from my email of this happening. I found out because a number of merchants could n't charge anything to the card, and I called - - on -/-/- while I was in -, - to find out what was going on. The - representative said that the card has been marked as lost/stolen. I asked them to reverse the notation but was told it ca n't be done as a security measure. When I asked to get the card replaced, as I needed it in -, they made a huge fuss about it - that they could n't replace the Platinum because my card was new, even though this whole mess was squarely - - 's fault that they marked the card as lost/stolen in the first place. After insisting that I need the card and that the card must be replaced ASAP for several hours, they finally agreed to " make an exception '' and send the card to me


a surprise as - - had n't sent me any useful emails, such as when my card was invalidated. In any case, the Platinum, which was supposed to arrive by -/-/- in - as promised by - -, never arrived. I tried calling - - from my international location, but due to telephone issues on the - -, I could n't talk to anyone. I 've spent a total of 20 hours trying to resolve this issue, and going through hardships on my trip because of - - 's repeated mistakes and excuses. To add insult to the injury, I 've been charged the annual fee after only having a working card for 4 days. On my return from -, I checked my mail to see if - sent the card accidentally to my home address. However, I 've received no replacement card even at my card 's listed address. Additionally, I have lost a month 's worth of charges to the new card to receive the sign on bonus ( which is to receive - - - after spending $3000.00 in 3 months ). I ended up having to spend approximately $2100.00 from -/-/- until -/-/- I would have nearly reached the minimum bonus spending requirement in this first month on this overseas trip. Hence, - not only inconvenienced me immensely on my trip but also deprived me to meet the minimum spending requirements. - - invalidating my card without me reporting it as such is a security issue, and them claiming that they sent my card, never actually replacing the card anywhere, and also charging the annual fee when I have n't had a working card due to their mistake is fraud.