Amex Credit Card Complaint

Amex Credit card department,

New Jersey

I am writing to dispute an investigation error by American Express in the amount of $8000.00 on my account. The seller, - - - - - -, charged me for - item and delivered WRONG/DAMAGED item. When my order was delivered to my -, New Jersey home on - -, 2015, - was immediately advised - that the wrong dining room table had been delivered, and that it was damaged as well, appearing to be second-hand. Indeed the delivery receipt indicates that the wrong - and damaged - table was delivered. This is a classic example of bait and switch. Despite repeated efforts to resolve this matter, - have not replaced the wrongly delivered dining room table with the - ordered. I have made a good faith effort to resolve the dispute with the seller, -. I have diligently worked with American Express Customer Service Department by providing all requested documentation to support my position. However, American Express customer service representatives have managed to mishandle situation 4 times by simply closing the disputes ( Dispute Reference Numbers : -, -, -, - ) based on merchants provided cancellation and return policy. American Express customer service department have ignored valid support documentation confirming that I received a WRONG/DAMAGED item and written notice from - -, the owner of the -, that - made a mistake. The merchant 's cancellation and return policy MUST NOT apply to the wrong - and damaged - table that was delivered.