Resources for resolving common issues with Genesis Lending products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Genesis Lending and work to get a response. After your complaint is forwarded, Genesis Lending has 15 days to respond to you and the CFPB. Genesis Lending is expected to close all but the most complicated complaints within 60 days.
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Genesis Lending Student loan dealing with my lender or servicer trouble with how payments are handled March 10, 2017 - I was a student of - college in -/-/--/-/- and I was told that I had to take out a private loan to pay a part of my educate expenses and as told to use Genesis I had been making payments Genesis then I was told that my loans balance was switched to another company. Can I still get a credit from - or the new company -... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan February 16, 2017 - I qualified for loan forgiveness for fraudulent private school loans offered by - University by Genesis Student Lending. I was not notified that loan forgiveness and refunds for payments made was being offered or even of issue ( a pending suit in 2015 ).... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan January 31, 2017 - I took a loan out with Genesis Lending to attend - - in -, WA and paid it off shortly after graduating. I was told they had been sued and students within a certain time frame were eligible for partial refunds. When I tried to contact them to see if I was eligible for a refund they told me they had no record of my account. What more can I do before contacting a lawyer to pursue a lawsuit?... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan January 19, 2017 - I paid off my Genesis loan I obtained through the - schools then they were sued. I would like a refund for the fact that my attendance dates fall within the dates the schools were sued.... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan January 11, 2017 - My name is - I attended - - in - CA. This school has been shut down. I had a private loan through Genesis Lending. I have no Idea how to repay this or if they are in some kind of lawsuit I would like to know the status of this. They no longer have a website or contact number. If you can find any info on my account or on the loan company that would be appreciated. Thank You... |
Genesis Lending Student loan dealing with my lender or servicer don't agree with fees charged January 10, 2017 - - Colleges, operating under the name - -, in - -, WV promised to enroll me into an - program that did not exist. Their pitch was " complete the - program and you will then move to the - program. '' Midway through the - program, I learned that no - program existed for - - in West Virginia. I completed the program because I was too far in to turn back. I received a " Genesis '' loan that is now owned by University - -.... |
Genesis Lending Student loan dealing with my lender or servicer don't agree with fees charged October 26, 2016 - I attended a - college in - where they applied for a private loan from Genesis while attending. I believe I was given false information to attend their school ( - college ). I understand that there were a settlement agreement in which I should have received something in the mail in - of -.... |
Genesis Lending Student loan getting a loan qualify for a better loan than offered September 30, 2016 - I attended - campus in - - to - - in the - degree. I was forced to open a private student loan through the campuses financial company. They called it a Genesis loan. The loan amount was for -. It was to cover the difference of tuition that my federal student loans did not cover. I currently have - in federal loans due to this school that was found to have fraudulent financial practices such as inflating tuition and making students take out these private loans. I need help in forgiving this loan due to the fraudulent financial practices of my school.... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan September 21, 2016 - I was enrolled at - - college in 2011 for -. I took out a private loan with genesis and want to know if my loan was covered by the settlement that was reached that would force genesis to repay the loans?... |
Genesis Lending Student loan dealing with my lender or servicer don't agree with fees charged September 5, 2016 - I was enrolled at the - - - from - - to - -. I 've filed for loan forgiveness with the U.S. Department of Education. Not only did I have federal Loans but I also had private loans with Genesis Lending which I have since paid off. I was doing additional research on your website and located the page the discussed CFPB is seeking redress for all the private student loans made since - -, -, including those that have been paid off. I am reaching out to see if I am eligible for reimbursement.... |
Genesis Lending Student loan dealing with my lender or servicer having problems with customer service August 31, 2016 - I WAS TOLD TO TAKE OUT A PRIVATE STUDENT LOAN THROUGH GENISIS LENDING SINCE MY FEDERAL LOANS WOULD NOT COVER WHAT WAS OWED. I TOOK OUT A LOAN AND THEY MADE ME PAY IT WHILE ATTENDING -. - DID NOT FOLLOW THROUGH ON THEIR PROMISE FOR JOB PLACEMENT ASSISTANCE. - MISLEAD ME. I HAVE ALSO DISCOVERED THE CREDITS THEY TOLD ME I WAS EARNING ARE NOT VALID FROM THE CLASSES I TOOK.... |
Genesis Lending Student loan can't repay my loan can't temporarily postpone payments July 14, 2016 - I would like to know why my genesis loan I got back when I attended - in -, PA in 2012 was not part of the - dollar discharge that the CFPB won in federal court. I got a letter in the mail about this event and it said I should hear something about my loan in the next couple of months. In the meantime my private genesis loan was being sold to another loan company to avoid the discharge of my loan. So I went from Genesis Lending Services to - - - which is under University - - -. I would like to know why my loans with Genesis were n't apart of the lawsuit and if they we... |
Genesis Lending Student loan dealing with my lender or servicer don't agree with fees charged June 10, 2016 - I paid for a private loan under Genesis for a program I attended in an - - that is now closed down. I am eligible for a federal loan settlement due to the campus, program, and year I attended ; it is one of the many that are being sued for giving false information to students about job placement rates since - -. I paid for a Genesis loan, and asides from having been sued in - for high-interest rates and causing 60 % of students to default while going to school, it turns out that from the start students were lied to about the chances of finding a job. I want a refund from this lo... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan May 10, 2016 - I was issued - loans by - University from Genesis Lending. While in school interest and payments were requested of me. I was unaware of this loan being a private loan and therefore could not consolidate it. I was not notified that these loans were sold to some other company that is requiring immediate payment. I can not pay $740.00 a month for - - and then $240.00 on another -. Why was I not informed of these changes and why ca n't get some relief from this company? The school DID NOT inform me of what or where these loans were coming from. ... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan April 28, 2016 - I am a previous student that attended a - - - campus in - PA. I was enrolled in - - and graduated on - -. I was more or less told that in order to attend the school that I would have to take out " The - - '' in order to have all my finances for school set. My finacial advisor roughly 1 week before I was set to leave for school contacted me and told me this. He stated that it would be in my best interest to find a qualified co-signer just in case my credit was n't enough. My grandmother said that she would be willing knowing that she may not be needed. She did not ... |
Genesis Lending Student loan can't repay my loan can't get flexible payment options April 7, 2016 - I was mislead on all information on the predatory school loans provided by Genesis Lending -. - - - -. - -. ... |
Genesis Lending Student loan dealing with my lender or servicer need information about my balance/terms March 31, 2016 - Hi CFPB, I am a former student of the closed and delinquent - school " - - ''. I am coming today asking for a refund for a loan that I paid through " Genesis lending '' under the fraudulent college in the full amount I have previously paid. I paid the whole loan -/-/- while in midst of the whole controversy about deceptive practices of -, and even in that time still made good on my owed amount. I recently had my federal loan forgiven and will be receiving a refund from that, however I also wanted to contact you if it was possible to also have my paid money returned from the Ge... |
Genesis Lending Student loan dealing with my lender or servicer don't agree with fees charged March 23, 2016 - I 've been faithfully paying to Genesis lending since I was enrolled in school, monthly. I made sure my payments were always on time so my credit would n't go down. I then found out that the school I attended was closing, and my private loan was being sold to another company. Even though I 've still been making payments, there is no history of my previous ones to Genesis Lending, nor has it been reported to credit bureaus about on time payments. I do n't understand why I still need to make payments if this was a scam and the school forced this loan on me. ... |
Genesis Lending Student loan can't repay my loan can't temporarily postpone payments February 26, 2016 - In - of 2012 I inquired about obtaining a degree in -. I was soon bombarded by phone calls from the - - and finally was scheduled for an in person meeting with a counselor in the - -, NJ location. I was - years old and unsure of what I wanted to do with my life. My counselor convinced me that the medical assistant program was for me because I would be certified in 9 months and - would help me secure a job after my graduation. Even when I hesitated and told my counselor I wanted to possibly start in -/-/-, he insistent that I start by -/-/-, meaning I had less ... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan January 24, 2016 - I attended - - in -, N.J. ( - - , - ) in 2012. I was talked into taking out a Genesis to attend the --owned school. I was promised an education in - that would get me a good job in the market.They used illegal tactics to induced me into taking out a private loan with Genesis to continue my education at the school. Their was threats and pressure to pay before the course was completed. What do I need to do to get my money returned from Genesis. The total cost for the course was $17000.00. ... |
Genesis Lending Student loan dealing with my lender or servicer don't agree with fees charged January 22, 2016 - I went to school for - at - in - 2010 and got an privte loan from gensis equaling - my course cost at the time - learned that they had been sued at I did not recevie, money for over payment the class that graudteed after me, recevied an reduction in tuttions payed, - ... |
Genesis Lending Student loan can't repay my loan can't decrease my monthly payments January 7, 2016 - I attended - - located - -, NJ. I took out a Federal Loan and a private loan. Money was demanded while I was attending school. The financial aid rep told me during the application process if I needed to make payment changes it 's simple and can be done. That was not the case. Neither - - nor Genesis Lending would help me. So I defaulted on my loan because I was n't able to pay the monthly amount, but I would send what I could. Not only that I did not get assistance in finding employment in the field I trained in. I received many annoying calls from - - fishing for infor... |
Genesis Lending Student loan dealing with my lender or servicer received bad information about my loan December 29, 2015 - I am seeking information about my Genesis loans through - in -, PA. I have heard about all of the loan forgiveness because of the - - settlement. I was one of the many students who were talked into the lending scheme brought on by these schools and Genesis lending company. I was charged horrible interest payments that I could n't afford, while still in school. As well as, pulled out of class because I could not afford payments. Horrible interest rates still haunt me, along with unreasonable monthly payments. I am already on deferment, on which they still require me to make minimum ... |
Genesis Lending Student loan dealing with my lender or servicer need information about my balance/terms December 2, 2015 - - College - campus - - - -. - CA - I believe I have Genesis Loans which is now - - - - and would like to know if they are included in the CFPB settlement. ... |
Genesis Lending Student loan dealing with my lender or servicer October 8, 2015 - I believe I have Genesis loans from - Colleges and would like to know if they were included in the CFPB settlement. ... |
Genesis Lending Student loan dealing with my lender or servicer October 1, 2015 - I attended - -, a - -, in - -, MI. The school has since closed down, no longer offering the lifetime '' job placement assistance. Nor were they honest about job placement rates as evidenced by my own classmates. I feel that they misrepresented themselves and it was false information that impacted my decision to attend. ... |
Genesis Lending Student loan dealing with my lender or servicer September 16, 2015 - I applied for and received a Genesis Loan to attend - PA -/-/-. I applied for the Genesis loan because I was told it was my best option to get funding for my education. During my time at -, I paid on interest on my Genesis Loan. I also had to reapply for a second loan to finish out the school year/education. Recently there has been a lawsuit against - -, owner of - and other schools. They were told to pay 40 % of students loans who had gotten Genesis loans. When I found out about it, I inquired why I had not received the 40 % forgiveness. I was told that I never had a Genes... |
Genesis Lending Student loan dealing with my lender or servicer September 15, 2015 - I used to go to - -, also known as - -. When I was there apparently I took out a genesis loan, and not until recently was I informed that it was not supposed to show up on my credit report. Well it does, I am a kid who is only - and is trying to support a family, and this ding '' on my credit report is really hurting my financial stability. ... |
Genesis Lending Student loan getting a loan September 6, 2015 - I believe I have Genesis loans from Corinthian Colleges and would like to know if they were included in the CFPB settlement. Name : - College - -Address : - - -. - -, CA - ... |
Genesis Lending Student loan dealing with my lender or servicer August 29, 2015 - I was mandated to make monthly payments to Genesis Lending on my private student loans while attending classes at - -, -, NV. From -/-/- thru -/-/- my monthly payments ranged from $ - $150.00, for a total amount exceeding $1300.00. I was aware that such practices were prohibited while attending classes, however, should I failed to make payments I would have been barred from classes. I would like to be reimburse for those funds. ... |
Genesis Lending Student loan dealing with my lender or servicer August 27, 2015 - To Whom It May ConcernI was a student - at - College -, California - - - - - shut down without any notice while I was enrolled as a student without any notice in - 2015. I have found out that - College has secured - loans on my behalf from following lenders ; 1 : Genesis Lending - in the amount of $50000.00 : - in the amount of $ -Both of these loans were taken without my knowledge and now lenders are asking for the repayment. I was still enrolled as a student while the College shut down and have not completed the program. I do n't have a job and ca ... |
Genesis Lending Student loan dealing with my lender or servicer August 26, 2015 - I attended - - in -, Ca and had private student loans through Genesis Lending Services ( that have now been taken over by - ). I want to verify if my loans should have been a part of the settlement made in - 2015. ... |
Genesis Lending Student loan dealing with my lender or servicer August 18, 2015 - I have student loans from - College called Genesis loans. From what I understand based on an article on your website, these loans were supposed to be reduced by approx. 40 % as a condition of the sale of - College to a new owner. This article was from -, 2015. From everything I read, this reduction should have been automatic with no action required on my part. But as of today, my loan balance has not been reduced at all. It is still around $17000.00. I would like to have the reduction I believe I am entitled to based on all the fraudulent practices of - Colleges. ... |
Genesis Lending Student loan dealing with my lender or servicer August 14, 2015 - My loan was through an agency that close and right now is going through a bankruptcy. The school I when to broke state law and I am in the process of have any loans with the DOE placed in a forbearance. I need to have my private loans with genesis removed from my credit report because I no longer have an account in default with genesis lending services. ... |
Genesis Lending Student loan dealing with my lender or servicer August 7, 2015 - While attending - University online, I was told that I needed to obtain a GENESIS LOAN in the amount of $7500.00 but with the interest rate by the time I pay it off, it will be over $10000.00. I was then told a month later that I did n't need the loan, the financial aid department just did n't pull my financial aid in time and they could n't pull them in past time. So now I am stuck with a private loan that I never needed just to attend - University when it was owned by - Colleges in - 2013. I was looking online and noticed that - had to forgive $480.00 - in Genesis Loa... |
Genesis Lending Student loan dealing with my lender or servicer August 4, 2015 - Earlier last year, ( perhaps -/-/- ) upon learning of the Attorney General of California 's lawsuit with - Colleges to shut down various campuses, I immediately called Genesis Lender to cease any and all future payments and informed them of why. I was put on hold for about - mins and was asked if I received a letter stating to cease all payments. I told them no and that I would not be making any more payments until the matter is resolved. A week later, they still took out a payment and the process to refund my payment suddenly was 6-10 week process after I stated a week prior to no ... |
Genesis Lending Student loan dealing with my lender or servicer July 22, 2015 - They forced me to pay on my loan while still in school and threatened to with hold me from class if i couldnt make my payments. They also tricked alot of us into opening a new loan with a lower interest rate with the understanding that the previous loan would be dropped or closed. Come to find out all they did was open another loan and made me start paying on - loans while still attending school. ... |
Genesis Lending Student loan dealing with my lender or servicer July 22, 2015 - I had a genesis lending loan, that has been charged off, it is appearing on my credit report and weighing it down a lot. I have called genesis and was redirected to another company phone number -, they do n't seem to have any information on me, I called called - whose name appear on my credit report and they do n't have any information on my loan. I have trying to get information, no one seems to know or have any information about me. If I CA N'T GET INFORMATION, I WANT THE REPORT REMOVED FROM MY CREDIT. ... |
Genesis Lending Student loan dealing with my lender or servicer July 21, 2015 - I believe I have Genesis loans from - Colleges and would like to know if they were included in the CFPB settlement. ... |
Genesis Lending Student loan can't repay my loan July 17, 2015 - - University - : I started having problems with this school about two or three years ago. Things always got bad during the times it got closer for me to graduate. One time I called about the amount of money I would be getting back after book fees, and every time I would call they gave me a different amount every time and told me the last rep was wrong. Then During the time I had to renew my classes, I went through all the steps to renewing my classes ( everything done on time ) and they told me I was fine that I 'll be ready to start my new semester at specific time and when that time ca... |
Genesis Lending Student loan can't repay my loan July 15, 2015 - I had a Genesis loans from - Colleges and would like to know if they were included in the CFPB settlement. Genesis lending has now sold my loan to -. ... |
Genesis Lending Student loan dealing with my lender or servicer July 13, 2015 - I believe I have Genesis loan from - Colleges and would like to know if they were included in the CFPB settlement. This loan has now been transferred to another servicer - - - - - I attended - - in - CA. ... |
Genesis Lending Student loan getting a loan July 13, 2015 - When i had started - for my - degree - in 2013, - had told me i owed them money and in order to start classes i had to pay - so i was told i can apply for a loan through Genesis Lending i was told i would not have to pay any loans from Genesis until i - a couple of months later i started to get calls from Genesis on regarding paying my loans and told me i was given false information on paying the loans off. After the first loan - had told me i owed them more money and the first loan was accidentally taken for only $1700.00 and i owed - over $2500.00. - had taken ... |
Genesis Lending Student loan dealing with my lender or servicer July 11, 2015 - Just received information about the lawsuit filed against - Colleges to repay the loans that students took out based on their illegal predatory lending partners. I took out a private loan via Genesis Lending when I went to - - in - -, New Jersey. The post-graduation hiring rates were vastly lower than expected, most of my classmates actually went on to work in different fields than that which they studied at -. The teacher '' must have had little to no teaching credentials seeing as the in class book work was rarely done properly. At the end of my program, expecting to recei... |
Genesis Lending Student loan dealing with my lender or servicer July 9, 2015 - I believe I have Genesis loans from - Colleges and would like to know if they were included in the CFPB settlement. My school location was - College, - -. I still receive letters from them. ... |
Genesis Lending Student loan dealing with my lender or servicer July 9, 2015 - On -/-/15, I received a bill from Genesis Lending stating that I still owed $0.00 when I thought I had already paid my loan off completely.As a result, I check my account online under the history and realized that I was chareged ( - ) $25.00 fees for a total of $200.00 that I was not aware of. On -/-/15 at about - Eastern time, I called Genesis Lending at - and talked to - - I informed - that I just received a bill from Genesis Lending for $ -.She advised that my account is completely paid off and she will waive the $ 0.01.Informed her when I checked my a... |
Genesis Lending Student loan dealing with my lender or servicer July 8, 2015 - The company was through a school that is currently being investigated for misuse of funds, loans, education promises etc. The company was suppose to give me $4000.00 for my student loan so that I can finish school and graduate, they did not. They also claimed that as long as I was in a college or school that all I would have to pay is $20.00 a month, that did not happen. The more I kept tell the less they listened. After - years I stop paying and request through the original school which was - University online to tell me where my funds went I got no were. Also I was a victim of ID t... |
Genesis Lending Student loan dealing with my lender or servicer July 7, 2015 - My name is - -, I attended - in -, ca. I believe I have genesis loans from - colleges and would like to know if they were included in the CFPB settlement. ... |
Genesis Lending Student loan can't repay my loan July 6, 2015 - I believe I have Genesis loans from - Colleges and would like to know if they were included in the CFPB settlement. '' ... |
Genesis Lending Student loan dealing with my lender or servicer June 30, 2015 - I went to - in -, Ca. I believe I have Genesis loans from - Colleges and would like to know if they were included in the CFPB settlement. ... |
Genesis Lending Student loan dealing with my lender or servicer June 30, 2015 - I believe I have Genesis loans from - Colleges and would like to know if they are included in the CFPB settlement. I attended - College in -, from -/-/- to -/-/-. ... |
Genesis Lending Student loan dealing with my lender or servicer June 30, 2015 - - - - CA. I believe I have a Genesis loans from - colleges and would like to know if I was included in the CFPB settlement. My Story below!! I have a loan with Genesis -. My loan was part of the closing of - college. I was one of the many student 's with - college of - Ca when they closed their doors and filed bankruptcy. Leaving all of us stranded with with no where to go. I was taking classes - and was suppose to graduate next year so I though. Now my mom and I are left owing Genesis Lending money without me even being able to get my education. I personally feel we... |
Genesis Lending Student loan dealing with my lender or servicer June 29, 2015 - I was just reading this link about the bankruptcy with - Colleges. - -. There is a section stating that this case does not include federal loans and to contact your servicer for more information and to file a complaint if they do not provide information. I called Genesis and was told that the ruling did not include private loans, only federal loans. I am worried because Genesis sold my loan to another company and they will be handling my payments as of - -, 2015. Am I misunderstanding your link? I was under the impression that Genesis loans were the loans to be reduced 40 %? If ... |
Genesis Lending Student loan can't repay my loan June 29, 2015 - My school is - and is located in -, Illinois when I first called into - they were so anxious to get me in. So the - day I came in my guidance counselor told me that no matter what I will be able to get a job anywhere and if I decided to go to another school that I will be able to transfer my credits. At this moment in time I had told him that I was pregnant. He told me that was fine and that I would be able to get maternity leave and I will be able to finish my schooling. He also called me at very late times and early times to, everyday it was getting annoying, saying that he was m... |
Genesis Lending Student loan dealing with my lender or servicer June 19, 2015 - I obtained a loan from Genesis Lending in -/-/- to attend - - in -, MI. After - and obtaining a job, I began auto paying the $99.00 payment each month and started saving so I could pay off this high interest loan. On -/-/-, I paid the balance of $2800.00 online and called the next day to speak to someone to verify that it was paid in full. I was informed that there was a balance of $11.00, but that that would be credited due to the balance being paid. I checked my bank account on -/-/- and saw that they had taken the $99.00 payment on -/-/- even though t... |
Genesis Lending Student loan can't repay my loan June 18, 2015 - The College ( - in -, Ca ) that I was currently enrolled abruptly shutdown. I was - weeks away from graduation. I am no longer choosing to continue with my education since I would have to take even more classes. I also did not get a well paying job out of it, even though I was told numerous times I would. ... |
Genesis Lending Student loan dealing with my lender or servicer June 18, 2015 - When I enrolled in - - - I was promised job security and placement upon - and I was told that whatever federal loans did not cover towards my tuition I would be provided grants to pay for the rest. I found out later that I had a loan from genesis lending. I have no job to repay this loan and on top of that I told them when I signed up that I was an - and they assured me that would not affect my ability to get a job but I have since found out that I can not get these jobs because I have felonies. I never signed or agreed for a genesis loan and the worst part is while I was in sch... |
Genesis Lending Student loan dealing with my lender or servicer June 13, 2015 - In reference to Case number : - disputed the companies response in reference to the case number above. My dispute is against Genesis Lending Services. I was forced to take out these private loans by - University. I am currently dealing with the state attorney of Florida in regards with the way I was treated by -. When I made the complaint here against Genesis Lending, they quickly sold my account to another party instead of allowing me to receive my 40 percent from the settlement against them and -. This to me is unacceptable because if I had made no complaint against them then the... |
Genesis Lending Student loan dealing with my lender or servicer June 12, 2015 - - College : - -, PA - failed to make the extremely high interest rates of Genesis Lending Services, that I was not told they would be that high. I was threatened multiple times to lose my loans and be kicked out of the school, since I could not afford the interest rates that you have to pay while you are enrolled in school.The financial department at - ( -, PA ) honestly told us nothing about the lending service. Next thing I knew I was receiving $ - $200.00 interest payments while I was going to school. The school did not help me with finding a job nor did I receive a r... |
Genesis Lending Student loan dealing with my lender or servicer June 11, 2015 - Currently I have student loans with Genesis Lending from classes that I attended at - - - in -, Wyoming from -/-/- till -/-/-. I am a veteran of the - - and as though I did receive benefits from my - G.I. Bill, the money had to be used for living expenses since my husband and I were unable to receive campus housing due to our marriage status. Because of this, we were unable to use the G.I. bill for its intended use and now we are paying the student loans. Considering - provided high hopes for attending the school, I became a - GPA student and graduated with... |