Genesis Lending Student Loan Complaint

Genesis Lending Student loan department,

Non-federal student loan Dealing with my lender or servicer Florida

On -/-/15, I received a bill from Genesis Lending stating that I still owed $0.00 when I thought I had already paid my loan off completely.As a result, I check my account online under the history and realized that I was chareged ( - ) $25.00 fees for a total of $200.00 that I was not aware of. On -/-/15 at about - Eastern time, I called Genesis Lending at - and talked to - - I informed - that I just received a bill from Genesis Lending for $ -.She advised that my account is completely paid off and she will waive the $ 0.01.Informed her when I checked my account online, it showed that I was charged ( - ) $25.00 fees for a total of $200.00 that I waw not advised of.She indicated that they were late fees.Informed her that I was still in school at the time when the late fees were charged.She adivsed that I was still responsible for the interest 6 months after the loan origination and ususally it is a couple of dollars per month.Informed her that I was not adivsed of it and I did not receive any statements or bills.Asked her


to speak to -.Informed Operations Manager - that I was not adivsed that I had to pay for the loans and I did not recieve any statements or bills.Asked him if the statements were sent to - -.He indicated yes, and advised that - University should have informed me.Informed him that I was also not advised that I was charged ( - ) $25.00 fees for a total of $200.00 and I never recieved any paperworks showing such.Asked him to refund the $200.00 fee.He advised that my account is now completely paid off and by refunding the $200.00 fee, it would put my account into negative and they would have to credit me the $200.00 which they could not do since they are only the loan servicer. ( - ) of the $25.00 were refunded. There were un-authorized charges on my account and Genesis Lending failed to provide statements showing charges, interests, payments and credits as per requested in my previous - responses. Please be sure to provide statements showing such since the loan origination date. Alternatively, please be sure to send a refund check for the remaining balance of $120.00 plus any interests to my address on file. ALSO, I keep on getting emails and mail indicating that I need to pay my student loan. Please be advised, my loan is completely paid off. Please update your file to reflect this so I do not get further emails or mails.