Genesis Lending Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Genesis Lending Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged West Virginia

- Colleges, operating under the name - -, in - -, WV promised to enroll me into an - program that did not exist. Their pitch was " complete the - program and you will then move to the - program. '' Midway through the - program, I learned that no - program existed for - - in West Virginia. I completed the program because I was too far in to turn back. I received a " Genesis '' loan that is now owned by University - -.

Genesis Lending customer in West Virginia
Jan 10, 2017

* Source: CFPB Complaint Database

Genesis Lending response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Genesis LendingComplaint HistoryComplaints1/20143/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20163/20164/20165/20166/20168/20169/201610/20161/20172/20173/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Genesis LendingDealing with my lender or servicer0.8%98.9%0.4%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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