Genesis Lending Student Loan Complaint

Genesis Lending Student loan department,

Non-federal student loan Dealing with my lender or servicer Michigan

I obtained a loan from Genesis Lending in -/-/- to attend - - in -, MI. After - and obtaining a job, I began auto paying the $99.00 payment each month and started saving so I could pay off this high interest loan. On -/-/-, I paid the balance of $2800.00 online and called the next day to speak to someone to verify that it was paid in full. I was informed that there was a balance of $11.00, but that that would be credited due to the balance being paid. I checked my bank account on -/-/- and saw that they had taken the $99.00 payment on -/-/- even though the loan was paid off. I called and they were very rude and not at all helpful, informing me that it was my responsibility to go to my bank and dispute the charge or else send them a statement as proof that it came from my account. I informed them that I work during banking hours and I feel that it is their responsibility to fix their mistake and they can see that it came out of the same account that every other payment came from. I asked to speak to a supervisor - times and was told she was having technical difficulties and unable to talk. After - minutes, I was finally connected to a supervisor who told me that there was nothing she could do to correct their unlawful withdrawal of money that was not owed to them. I asked to speak to her supervisor and was informed that the account manager would not be in until the next day and would call me back. I never recieved a call from the account manager and am still waiting for this to be resolved. I believe that it is illegal to withdraw a payment on a loan that is paid off and very unprofessional to not do everything they can to fix this.