Genesis Lending Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer

Genesis Lending Student loan department,

Non-federal student loan Dealing with my lender or servicer Georgia

I applied for and received a Genesis Loan to attend - PA -/-/-. I applied for the Genesis loan because I was told it was my best option to get funding for my education. During my time at -, I paid on interest on my Genesis Loan. I also had to reapply for a second loan to finish out the school year/education. Recently there has been a lawsuit against - -, owner of - and other schools. They were told to pay 40 % of students loans who had gotten Genesis loans. When I found out about it, I inquired why I had not received the 40 % forgiveness. I was told that I never had a Genesis loan. I asked how that was possible since everything I signed at school was for Genesis or a federal loan. I was told they just serviced the loan. I asked who the owner of the loan was and they gave me a name but they could not give me a number/address/website or any information regarding how to contact the owner of the loan. I decided to file a complaint. I got a response from Genesis that they never owned the loan and


be servicing my loan -. I had never heard of - before Genesis told me about them. I have tried to contact - - - to get a copy of my original loan information but that has led to no where. The research I have done into them has proven no known employees, no phone number and no website that I can find. I started looking through my taxes and emails and found my student loan statements -/-/-. It shows the lender of my loans. My federal loan is owned -. My private loan was owned by Genesis Lending -. The emails I found are from a Genesis email account, asking my father to finish his cosigner application online at the Genesis website. I believe Genesis Lending has falsely moved owner ship of my loan to avoid forgiving 40 % of my private loans.

Genesis Lending customer in Georgia
Sep 16, 2015

* Source: CFPB Complaint Database

Genesis Lending response to complaint:
Closed with explanation

Consumer disputes how Genesis Lending handled their complaint

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