Resources for resolving common issues with Banco Popular de Puerto Rico products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Banco Popular de Puerto Rico and work to get a response. After your complaint is forwarded, Banco Popular de Puerto Rico has 15 days to respond to you and the CFPB. Banco Popular de Puerto Rico is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
BANCO POPULAR DE PUERTO RICO Mortgage struggling to pay mortgage May 3, 2017 - My name is - live en - - PR, Morgage complaint to Banco Popular PR and Loss Mitigation and the lawyer for Banco Popular PR send all documents in - and - - aprov modification and the lawyer he said no send me documents for pay trial period because pay your fee $18000.00 and montly pay more expensive fee, I explain my situation loss mitigation and retruture to $1300.00 fee lawyer, the issue is in - - - - - - De - explain a complaint and solution two parts and the bank fair resolucion for complete trial period an... |
Banco Popular de Puerto Rico Credit card closing/cancelling account April 11, 2017 - What has happened to common sense and integrity? I have an - miles card in my name opened in - 2017, through Banco Polpular de Peurto RIco. --, 2017 the risk control department placed a restriction on the card and requested a copy of my passport and - utility bills. I requested why and - explained the IT tech department can not identify my address provided on original application ( - Mi. -. ( This address does confirm on my credit reports as a current address ). - lied, she deliberately provided me with false information. However, I want to stress it is not - fau... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure April 10, 2017 - Let me start stating that this is the third time that I submit a complaint against Banco Popular de Puerto Rico. I own an apartment and unfortunately the financial institution that first gave me the mortgage does not longer exists. Because the economic situation in - my apartment cost less than the amount I own to the bank and they said they can not offer me a refinance option. I got a letter on -/-/2015 stating that the only option I had was to contact lost mitigation, which I did. The person that evaluated my case told me that I was not eligible for a modification to my mortgage because... |
Banco Popular de Puerto Rico Credit card other April 3, 2017 - Have a credit card from - opened in -/-/-. -/-/2017 Had issues from the start : Transactions denied, online website errors etc.. I initiated numerous calls whereas representatives could not provide reasons, there was tremendous inconsistencies. After having a dispute with a fraud investigator my account was immediately restricted. Denied more transactions and more calls. Fraud investigator - tried to convince me that a few cards have problems with addresses and requested proof of address along with my passport. - is not aware that my daughter is an it tech specialist and on... |
Banco Popular de Puerto Rico Credit card unsolicited issuance of credit card March 30, 2017 - I received a notice in the mail asking me to set up a pin for a credit card I did n't apply for or receive. I called and it was a very short message saying that I can validate the pin or request a new one. I ignored it. A few days later I received a credit card in the mail from Popular bank from - -. It was their - Visa card. It had a limit of $15000.00. If someone was simply trying to steal my ID they would n't have sent the card to me so I then questioned whether Popular Bank was behind this or someone at their bank was doing this in the hope that I would validate the card and the... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure March 21, 2017 - I ca n't pay no more the apartmente because of -. I want to deen in lieu the apartment but the bank do n't want to received it.... |
Banco Popular de Puerto Rico Credit card credit determination March 20, 2017 - I LIVE IN - AND FILED BANKCARUPSY ON -/-/1998, ONE OF THE CREDIT CARDS INCLUDED IN THE BANKRUPSY WAS WITH BANCO POPULAR OF PUERTO RICO. THE BANK WILL NOT E-TEND ME ANY TYPE OF CREDIT BECAUSE INTERNALLY THEY STILL HAVE THAT CREDIT CARD AS BAD DEBT EVEN IT WAS INCLUDED IN THE FILING. BANCO POPULAR PENALIZES YOU PERMANENTLY EVEN WHEN MY CREDIT RIGHT NOW IS COMPLETELY REHABILITATED.... |
Banco Popular de Puerto Rico Credit card customer service / customer relations February 27, 2017 - I filed claim case # - on CFPB addressed to Banco Popular de Puerto Rico. Banco Popular responded to that claim : " Relief We referred to the - and - Credit Agencies the removal of the additional inquiries to your credit report. '' I contacted - and - Credit Agencies today ( -/-/2017 ) and both of them advised me that Banco Popular de Puerto Rico had not referred any removal of any inquiries to my credit report. They advised me to contact Banco Popular so that they communicate - and - through their credit system the removal of the additional inquiries to my credit report... |
Banco Popular de Puerto Rico Credit card credit determination February 6, 2017 - YOU MUST REFER TO ATTACHMENT # - - FULL CASE to fully understand my case and request. PLEASE GO THROUGH THAT DOC BEFORE ANYTHING ELSE. On -/-/2016 at - PST, I applied online for the - card ( application ID # - ) issued by Banco Popular de Puerto Rico, using promotional code AVSPWE to receive a Welcome Bonus of - Lifemiles. After clicking on " - '' my application, a pop-up message displayed on the screen prompting me to confirm my identity by answering a few questions. Before showing me any question, the webpage kept " thinking '' for a while and then an error message disp... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure January 19, 2017 - On or around - Doral Mortgage Bank had an aggressive campaign for mortgage lending.Around -, - - I applied for a loan.I was awarded a - loan of - dollars at a 6.75 % APR.Around - when interest went down I applied for refinancing at a lower rate.They denied me refinancing because the house had to be totally built in concrete.This made me wonder because they awarded me the loan when the house was not finished and they new exactly the condition and the materials the house was made of.Soon after that the Bank Disappeared .Popular Bank took over it 's assets .Around - - I... |
Banco Popular de Puerto Rico Bank account or service making/receiving payments, sending money November 18, 2016 - Please inform status of check # -. The funds were sent on -/-/2016 through - account to Banco Popular .The payment appears to be completed, and the funds were withdrawn from the Pended account in the amount of $720.00 on -/-/2016. The funds were supposed to be applied to the checking account # xxx-xx - with Banco Popular. The check was cashed by Banco Popular and has n't been deposited yet. Attached is a copy of check # - on both sides cashed by Banco Popular. Sra. -... |
Banco Popular de Puerto Rico Bank account or service account opening, closing, or management October 26, 2016 - My late mother passed away a year ago. She left a creditcard with Banco Popular of Puerto in her name with a high balance. The credit card division has filed a lawsuit demanding payment. My Attorney - - - has approached the credit card division of the bank and negotiated an agreement to pay off the outstanding balance from $38000.00 to $24000.00. My surving father has two CD 's which add up to more than $100000.00. My Attorney suggested to the bank that one of the Cd 's be cash and the monies be applied towards the outstanding balance. The people at the consumer division of the ... |
Banco Popular de Puerto Rico Consumer Loan taking out the loan or lease September 29, 2016 - Now that the CFPB is proud of solving - - complaints I would like you to take a look to the complaint that I submitted back in 2012. ( - ). The complaint was closed without even provide a response. Please review the complaint... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure September 13, 2016 - The Servicer of my mortgage ( Banco Popular de Puerto Rico ) foreclosed my home. Banco Popular de Puerto Rico is only the servicer. Banco Popular de Puerto Rico bought the servicing rights on -/-/2008 to the original lender, - - - -. Banco Popular de Puerto Rico did not answered any of more than - Validation/Qualified Written Requests letters. - - is the owner of the Mortgage and the Note, according to the " Look-up Tool ''. A Validation letter was sent to Attorney - - -, when acting as a debt collector she did not responded and did not stop the collection ... |
Banco Popular de Puerto Rico Bank account or service using a debit or atm card September 12, 2016 - - Financial Abuse from Checking, Savings and CD, Manipulation of funds, disregard for Customer complaints policies and procedures. See attached... |
Banco Popular de Puerto Rico Credit card delinquent account August 23, 2016 - A credit card account went over the balance, I usually keep it high to make it gain interests, after the month 's end, the financial institution ( Banco Popular de Puerto Rico ( BBPR ) ) charged the usual monthly interest rates on the card, it goes over the credit Limit on -/-/-, by -/-/- - I 've submitted my payment. Today -/-/- I receive an alert from - that there is a negative report on my - - Credit Report. This financial institution after making my payment on time ( which I make multiple payments a month ) is targeting me from working at a local competitor com... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account August 15, 2016 - Since -/-/- I have been requesting a copy of my mortgage servicing file in accordance with Part 1024 of the Real Estate Settlement Procedures Act ( Regulation - ) - - Requests for information. Finally after several attempts, the bank responded improperly denying the requested indicating that was b overbroad and unduly burdensome. Based on that response I submitted a complaint through the CFPB and the bank responded providing limited information. However, their response provided false and misleading information that raises more issues than originally presented. I responded requesting ... |
Banco Popular de Puerto Rico Bank account or service problems caused by my funds being low August 8, 2016 - My father, - - passed away a year ago in - -. My sister - - was his care taker and had guardianship over my fathers affairs both financial and medical. Banco Popular, where my father maintained his account has refused to release the remaining funds to my sister. What are our options? My sister is single and makes minimum wage and could use the funds to help to support herself and her children. Who can we contact? Please help!... |
Banco Popular de Puerto Rico Consumer Loan problems when you are unable to pay July 27, 2016 - The Debt Collection Agency contracted by Popular Auto in charge of the repossession of my vehicle is charging me a service charge fee consisting of $300.00. Local regulations promulgated by the Department of Consumer Affairs of - -, especifically prohibits this practice. For that matter said regulation establishes in Rule 17 ( a ) of Regulation 6451 of the Department of Consumers Affair of - - that the Debt Collection Agency is prohibited from " collecting or requiring the debtor to pay additional charges on the amount owed and the costs incurred by the collection agency in its n... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account July 27, 2016 - I divorced in 2010 and by - 2010 a judge decided that my ex-husband pay the mortgage. - I lowered my punctuation in the credit for the delay that occurred since my ex-husband began paying the mortgage. They can verify that - - - - did perform those payments in arrears have even had to go bankrupt. I make all my payments on time I have no fault that a judge has authorized PR my ex-husband to pay the mortgage. I send you attached evidence of the judge 's order... |
Banco Popular de Puerto Rico Bank account or service deposits and withdrawals July 21, 2016 - My dear Mother passed away a year ago. Mom and Dad had a joint account at the time with the Banco Popular of Puerto Rico. The bank immediately froze both the savings and checking account. The Banks ' excuse was that they following Puerto Rico 's Inheritance laws. I contacted the banks ' legal division and spoke with the Attorney - -. She informed me that if I and my - sisters showed up in person the bank would unfreeze the accounts but she had to confirm if some documents were confirmed. Attorney - can be reached at - -, ext. - -.... |
Banco Popular de Puerto Rico Credit card billing statement June 9, 2016 - It 's been very difficult working with this bank. ( 1 ) As you may have on file, I previously reported their unfair fees and penalties to your agency. Your agency helped me with this. ( 2 ) It 's been months, if not years, that their online payment system has been strange. It used to ask questions that were nonsensical. I finally called them to get things straightened out, and made a payment online. However, they said it was entered with the wrong information. They never proved it. It may be fraud. Yes, they charged me penalties. ( 3 ) Most recently, their business changed in some way, and ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure June 6, 2016 - I was in the middle of a process of loss mitigation. On -, the Bank asked for some documents. On - -, 2015, I sent ALL the documents requested through email, and the Bank officer replied " Received. Thank You ''. On -, I got a letter closing my loss mitigation case because " I did n't send the requested documents '', and the Bank immediately referred my case to Executions. I reacted and proved that I had sent all the information requested. They apologized and continued with the case. They asked for more documents which I updated and provided. My case was open and ongoing when, to m... |
Banco Popular de Puerto Rico Debt collection cont'd attempts collect debt not owed debt was paid May 30, 2016 - Debt is over 7yrs covered by statue Of limitations. Previously disputed on the - credit bureaus. Debt dates back 1999 ... |
Banco Popular de Puerto Rico Bank account or service making/receiving payments, sending money May 25, 2016 - banco popular se quedo con $5,000.00 dolares de una compra venta de una casa en el 2012 me dijo que para regresar el dinero tenia que esperar 4 anos ya son los 4 anos y no lo quieren regresar nesesito su ayuda es el dinero producto de la venta de la casa .... |
Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker April 29, 2016 - IN -/-/2015 MY WIFE AND I TRIED TO REFINANCE OUR HOME WITH BANCO POPULAR OF PUERTO RICO AND AFTER RECIEVING NOTICE OF APPRAISAL FOR $- HAVING THE DEBT AT $- ($- EQUITY) AND HOUSEHOLD EARNINGS OVER $- FOR EACH OF THE LAST 3 YEARS. AFTER 6 WEEKS WE CALLED AND TO OUR SURPRISE WE WERE DENIED OF THE LOAN BUT THEY NEVER WROTE OR CALLED AND THEY NEVER PRESENTED A WRITTEN PROPOSAL FOR WHICH WE HAD A RIGHT TO SEE BEFORE WE WOULD ACCEPT THE PROPOSAL TO BE TAKEN TO THE DECISION MAKERS OF THE BANK STAFF. WE GAVE THE BANK $- DOLLARS FOR THE APPRAISAL AND DOCUMENTATION WHICH WE NEVER SAW. T... |
Banco Popular de Puerto Rico Money transfers fraud or scam March 10, 2016 - Our company - - - -, Receive customer that pay with stolen credit cards. For buy safe vault ( The Customer - - - ( phone - ) Ask for the service of pick up and delivery safe by the company -.contact person - - with phone - for the quantity of $26000.00. Banco Popular of Puerto Rico do the wire transfer from our account - to the Bank - - - on - with the account -. The transfer the money Knowing that until -/-/- this fraud scheme is occurring in Puerto Rico, with the banks. The send a Letter telling abount that., whatever do the transa... |
Banco Popular de Puerto Rico Credit card closing/cancelling account February 17, 2016 - I canceled a VISA card issued through Banco Popular because they are impossible to deal with including issues such as : you ca n't pay the credit card on line unless you have a checking account at Banco Popular, the wait time for their 'help ' line is always in Spanish first even though you press the number for English, and the wait time on the customer service lines is at least 20 minutes and many times up over one hour and many times they cut you off before finishing the call resulting in multiple calls. So, i canceled the card and destroyed the card as they indicated in the letter that I s... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account January 29, 2016 - Since - -, 2015 I have been requesting the bank to provide me a copy of my mortgage servicing file in accordance with the Real Estate Settlement Procedures Act ( Regulation - ) 1024.36 - Requests for information. I have submitted my request in writing as indicated by the regulation. The bank ignored all the requests made until the last request made on -/-/2015 which the bank answered on -/-/2015, but refusing to provide the information indicating that it is overbroad or unduly burdensome request for information. The bank is in violation of the applicable regulation since it f... |
Banco Popular de Puerto Rico Debt collection disclosure verification of debt not given enough info to verify debt January 21, 2016 - This is the third complaint written against this company. The responses received from the bank are contradictory to their own statements and provide no clarity as to the validity of the repeated inaccurate information on my report. 1- Bank has listed the account twice in the report, but cites in the response to the complaint it is only - account and - balance. 2-Bank has failed to provide any evidence as to the balances cited other than a statement provided in the response in which there is no explanation of how the balance got there. 2.a. An investigation was requested of the bank in... |
Banco Popular de Puerto Rico Bank account or service using a debit or atm card January 11, 2016 - My - debit card was mistakenly given to somebody else at a restaurant. My card was used by that somebody else to purchase $75.00 worth of shipping at the post office. My bank did not inform me that there would be a $50.00 surcharge added to my account for their " services ''. The investigation took two months and in the end only $25.00 was rebated back to my account. Does n't the bank have the obligation to inform me of this $50.00 surcharge that they claim is federally mandated? I would n't have wasted my time filing different claims and having the headache that I did, had I known ... |
Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker December 16, 2015 - I completed a Streamline Refinance application with Banco Popular de Puerto Rico and on - -, 2015 received the initial Loan Estimate. On - -, 2015 I personally signed the disclosures at the nearest branch ; this same day I was charged the origination fee. As requested by the loan originator, - -, I proceeded to gather various documents needed to complete the file, including copy of my drivers license, utility bill and copy of my Social Security Card, and all were sent by email on or before - -, 2015. On - -, 2015 I received a letter by regular mail from Banco Popu... |
Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker December 6, 2015 - I have tried several time to get this removed from my credit report IT IS NOT MINE, IT IS NOT MY NAME. - - - ACCOUNT # -, - REFUSES TO REMOVE. - - AND - - - IS not my name, so remove from my file ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure December 4, 2015 - I 've been for more than one year now in loss mitigation process initially through Doral Bank ( -/-/- ) and after Doral Bank takeover, now with Banco Popular de PR, with no results nor alternatives for my situation. The original Loan was made through Doral Bank ( Loan # - ) in -/-/- and currently handled by Banco Popular de Puerto Rico ( Loan # - ) since Doral Bank 's takeover. Therefore Banco Popular is presently Servicing Mortgage Loan # -, as servicer for - - Bank, NA. At the same time I was in the Loss Mitigation Process I was sued and summoned for foreclosure by B... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure December 1, 2015 - In - 2015 I requested and signed with Banco Popular of Puerto Rico to enter the Loss Mitigation Program since I was having some difficulties to pay my monthly mortgage payment. I submitted the documents to the bank as they requested, including - financial statements prepared by an Accountant. Surprisingly when I was in good faith negotiations with the bank, I received a letter from a - attorney and his - Firm that my file was sent to them in order to file a foreclosure lawsuit against me. My attorney called them and explained that there must be a mistake since we were negotiating w... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account November 19, 2015 - Since -/-/- we have been trying to get BPPR to make corrections to our credit reports. -/-/-, the bank made some corrections ( see letter to credit bureaus for a complete background ) to our credit report which we really appreciate, however, some errors remained uncorrected and despite repeated requests to the bank the errors have not been corrected. On a letter dated -/-/-, the bank indicated that the payment for -/-/- reported incorrectly as made over 30 days late was corrected ; however, no correction has been made as of the date of this complaint. No payments were repor... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure November 16, 2015 - I recently filed a complaint against Banco Popular de Puerto Rico regarding a mortgage modification ( - ). I received a letter from them stating that I should call the lost mitigation department in order to discuss my alternatives. I called today, - -, in order to submit the evidence of my income and expenses. When the person on the phone made the evaluation of my case, she stated that since the deficit between my income and expenses was for $700.00 the only alternative they could give me was to stop paying my mortgage for 3 months while my situation changes, and that I need to cut ... |
Banco Popular de Puerto Rico Money transfers money was not available when promised October 28, 2015 - On - - a wire transfer of $23000.00 was made through Popular Bank from a corporate account in - - to a supplier 's corporate account in - Bank, -. To this date -/-/2015 the funds have not been received by the beneficiary. After numerous contacts and follow ups with Popular Bank 's representative we have been provided with little information as to what is going on. The bank charged me $20.00 to do a TRACE on the transaction and 10 days later i still do n't have an official answer. after numerouse follow ups Popular Bank finally informed me that the funds were being w... |
Banco Popular de Puerto Rico Debt collection disclosure verification of debt not given enough info to verify debt October 23, 2015 - - - - listed an old ( un-owed and unsubstantiated ) debt in my report without any notice. The original claim was from 2008, and the orginal collector could never furnish any data to prove this. - - bought this debt and is listing in my credit report as new, has never contacted me, or provided evidence of what makes up this amount. This item should be removed from my credit report and this company should be fined. It now appears - times on my credit report, even though it ( 1 ) should not be there in the first place, ( 2 ) the debtor sold it to a third party, and the third par... |
Banco Popular de Puerto Rico Debt collection disclosure verification of debt not given enough info to verify debt October 23, 2015 - This matter pertains to four issues : ( 1 ) This company has placed multiple claims in my credit report for the same item. I have disputed this and all items below a number of times without a single response from the company. The company has now sold the account, yet continues to list it as a damaging item in my credit. ( 2 ) This company is falsyfing information about last payments to claim this needs to remain in my credit longer than it already has been. They first claimed delinquency in 2008, when contacted them about proof they were not able to provide any. ( 3 ) This company never provid... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure October 20, 2015 - My mortage comapany Banco Popular of -, refuses to modify my loan so I can keep my home. Investor is - - -. ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure October 19, 2015 - On - -, 2015, I visited Banco Populars Loss Mitigation offices to apply for an alternative [ toforeclosure ], since I was unemployed and my mortgage loan is in arrears, and I want to keep my home. To this day, - -, 2015, I havent received any notification from the bank. I didnt receivenotification within five working days of filing the application, and now more than 30 days have gone by, and I havent been informed of any decision. I am including a complete timeline of my case. I hope you can help me, because I dont want to lose my home, and I want banks to learn to treat theircusto... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure September 30, 2015 - I have a mortgage loan with Banco Popular for an apartment located in -, - -. My original mortgage loan was with - - but, a few years ago, Banco Popular became the loan servicing company. I originated my loan on -/-/2006 for $160000.00 and the outstanding balance to date is $140000.00. I am writing because the current loan balance appears to be greater than the appraisal value of the apartments in my complex, therefore, I am being unable to sell the property to cover the mortgage loan. When Banco Popular became the loan servicing company, I contacted them to try to red... |
Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker September 5, 2015 - I was denied the chance to continue an application with the - program, by Doral Bank - - -, which has dissapeared and was bought by - other - banks, because I have a HOME OFFICE in the lower floor of my house. I do not know it a - lender can really deny me this service. I really would like to refinance my mortage, so I can lower my mortage payments, just as - other - citizens have done. Please respond to my question, as I am very unknowledgeable of these complicated finantial issues and no one else has bothered to answer my question, here in - -. Thank you very... |
Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account September 3, 2015 - Banco Popular de Puerto RicoMortgageDespite being completely up to date, this bank has been harassing me since - 2015, every month by calling on the 1st, 2nd and 3rd day of each month to pressure me to pay and when they can expect payment. I repeat, the mortgage is not in arrears or default, it is completely up to date. ... |
Banco Popular de Puerto Rico Credit card identity theft / fraud / embezzlement August 19, 2015 - I sent a payment of $300.00 ( $200.00 money order + $100.00 personal check ) and it was received by the bank and credited to my credit card on -/-/15. I received the monthly statement showing the payment was received on time by Banco Popular de Puerto Rico. Also, it said no payment was needed next month because of good payment history. On -/-/15 the bank sent me a letter explaining the $300.00 credited to my credit card was an error. The bank is alleging the $300.00 were for a different account. So, they withdrew my payment and credited the $300.00 to someone else credi... |
Banco Popular de Puerto Rico Bank account or service deposits and withdrawals August 14, 2015 - The - is utilizing the banks of - - to wrongfully loot the accounts of taxpayers in the Treasury 's pursuit of efforts to mitigate their cash crisis. I have found - acquaintances in my small circle of fellow taxpayers who have had similar situations this year. My accountant tells me it is not uncommon : Filing my PR income tax for -/-/-, I went to the government office that collects taxes, fees, etc. and dutifully paid $240.00 on time. The clerk stamped my return paid. My check was processed. But, on the -/-/-, a certified letter was sent to me indicating that Treasury ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure August 5, 2015 - I purchased an apartment 7 years ago and I got a ballon mortgage. My mortgage was for $180000.00 USD. Now I want to refinance my mortgage and the bank told me that I can not do that because now my apartment cost a lot less that when I bought it. I called the bank to request a mortgage modification, and they told me that the modification will affect my credit because, even though the account is up to date, that arrangement was not accorded when I first took the mortgage. What are my options? Is that even legal? ... |
Banco Popular de Puerto Rico Debt collection improper contact or sharing of info contacted employer after asked not to June 2, 2015 - On - -, 2015 an employee of the Banco Popular de PR 's Consumer Credits Services Division called to my employer phone number requesting to talk with me related to the payment of a just a few days late '' monthly payment of a personal loan. The name of the employee is - - and he identified himself to the receptionit as an employee of Banco Popular. The same date, I wrote the enclosed letter to the bank ( Banco Popular de PR - Consumer Credit Services Division, - - -, - - PR ) notifying that that any debt collection call should be made to my cellular phone ( that alre... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure May 27, 2015 - I submitted a complaint on -/-/- case number ( - ) in which Banco Popular answered to - CFPB saying that they tried to reach me on several ocasions which is a lie. I called like they instructed me before -/-/- in which - - - who is encharge of my loss mitigation process told me to wait for his call that we were going to be signing the documents at the begining of -. Banco Popular has never contacted me. I was contacted by - - - from - - - - - - on -/-/- to be exact in concern with the loan modification papers because she is the loan o... |
Banco Popular de Puerto Rico Bank account or service making/receiving payments, sending money April 30, 2015 - I need your help because I understand I have been a scam victim of sales outboard - - with a bank account in the - - at -, -. On -/-/2015 I made a money transfer to - - head office location - - - - - -, - -, - related to a purchase of - engineer to sales outboard - -. This purchase has not been received by today. This purchase was performed with all customs fee included. However, new fees for the custom were requested per vendor due to change of - custom policies. These fees were pay with the warranty that if extra fees were ... |
Banco Popular de Puerto Rico Consumer loan taking out the loan or lease April 17, 2015 - I have a lease auto loan and I want to payoff the pending amount. The Bank ( Banco Popular de Puerto Rico / Popular Bank of - - ) is calculating my cancellation amount using the Rule -. In addition, they claim a cancellation fee. Therefore, I 'm receiving a double penalty ( using rule - + cancellation claim ). Does the federal code allow use of rule -? It is like a penalty for the consumer who want to pay off the loan before the loan time. Does using double penalty is allowed? ... |
Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker March 27, 2015 - MORTGAGE COMPLAIN FILED BY : - - - - : - TELEPHONE : - - - - : - TELEPHONE : - : Approximately around - -, my wife - and I, - -, applied for a re-finance loan with Popular Mortgage, a subsidiary of Banco Popular of Puerto Rico. This subsidiary currently manages the mortgage which we are currently holding for the house. Everything seemed to be going well ; we completed all the paperwork and paid the application fee of $570.00. Time began to pass and we lost all communication with Popular Mortgage. I sent multiple e-mails inquiring about the loan... |