Banco Popular de Puerto Rico Mortgage Complaint

Banco Popular de Puerto Rico Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Puerto Rico

I submitted a complaint on -/-/- case number ( - ) in which Banco Popular answered to - CFPB saying that they tried to reach me on several ocasions which is a lie. I called like they instructed me before -/-/- in which - - - who is encharge of my loss mitigation process told me to wait for his call that we were going to be signing the documents at the begining of -. Banco Popular has never contacted me. I was contacted by - - - from - - - - - - on -/-/- to be exact in concern with the loan modification papers because she is the loan officer from - and havent received the loan modification papers. Now the Court wants to remove me and my family from my house. I want CFPB to not accept any explanation from Banco Popular. Get from Banco Popular The name of the Manger of the bank and tell CFPB a date when I am suppose to be at the Banco Popular. For me to get a contact number in CFPB for that same date for me to call. Banco Popular hasnt allow me to keep on making my monthly payments.