Banco Popular de Puerto Rico Credit Card Complaint

Banco Popular de Puerto Rico Credit card department,

Customer service / Customer relations California

I filed claim case # - on CFPB addressed to Banco Popular de Puerto Rico. Banco Popular responded to that claim : " Relief We referred to the - and - Credit Agencies the removal of the additional inquiries to your credit report. '' I contacted - and - Credit Agencies today ( -/-/2017 ) and both of them advised me that Banco Popular de Puerto Rico had not referred any removal of any inquiries to my credit report. They advised me to contact Banco Popular so that they communicate - and - through their credit system the removal of the additional inquiries to my credit report. I then called Banco Popular at - on -/-/2017 as suggested on their response to my claim and the agent that took my call had no clue about my claim case # # - filed to the CFPB.


( 2 ) To bring to your atention that both - and - advised me that if Banco Popular would refer the removal of the inquiries through their credit communication system, the removal of the inquiries would be almost immediate. ( 3 ) To request once again that the additional hard inquires are removed from my - and - Credit Reports. ( 4 ) To report that Banco Popular was unable to assist me on the phone regarding this case in contrast to what was stated on their response. The agent had no clue about my case. He could not find it. This is unacceptable.