Banco Popular de Puerto Rico Credit Card Complaint

Banco Popular de Puerto Rico Credit card department,

Identity theft / Fraud / Embezzlement Florida

I sent a payment of $300.00 ( $200.00 money order + $100.00 personal check ) and it was received by the bank and credited to my credit card on -/-/15. I received the monthly statement showing the payment was received on time by Banco Popular de Puerto Rico. Also, it said no payment was needed next month because of good payment history. On -/-/15 the bank sent me a letter explaining the $300.00 credited to my credit card was an error. The bank is alleging the $300.00 were for a different account. So, they withdrew my payment and credited the $300.00 to someone else credit card. The bank ends by saying all this will be reflected on your next month statement. This situation puts my account as no payment received, so the purchases I made ended up over drafting my credit card. The bank keeps calling me alleging that the payment was ''reverted '' when I asked them what that meant they say it had no funds. My check was chased and cleared by the bank and I doubt that a money order from - - had no funds. Even though they keep calling me, no one can explain clearly what happened, instead they keep asking me for a payment that I already made. Plus, in -/-/15 they received another payment I sent for $100.00 and it was chased and clear by the bank without trouble. My complaint is that someone is going through all this trouble to steal my money, alleged that no minimum payment was received, charging me late fees, and ultimately affecting my credit report by over drafting an account that should be in good standing.