Banco Popular de Puerto Rico Mortgage Complaint

Banco Popular de Puerto Rico Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Puerto Rico

I 've been for more than one year now in loss mitigation process initially through Doral Bank ( -/-/- ) and after Doral Bank takeover, now with Banco Popular de PR, with no results nor alternatives for my situation. The original Loan was made through Doral Bank ( Loan # - ) in -/-/- and currently handled by Banco Popular de Puerto Rico ( Loan # - ) since Doral Bank 's takeover. Therefore Banco Popular is presently Servicing Mortgage Loan # -, as servicer for - - Bank, NA. At the same time I was in the Loss Mitigation Process I was sued and summoned for foreclosure by Banco Popular de PR. As Banco Popular explained to Mediation Court, they work both processes simultaneously. Also Banco Popular informed at the Court, that they can not provide any alternatives for my case because - - does n't provide any alternatives for Loan modifications or Deed in Lieu for - - area. Therefore I wrote a letter to - - directly because I want to confirm that - - does n't offer any Loan modification alternatives for - - as it does in the -. I contacted by email - -


've never received any written decisions on my case although I 've been constantly supplying and updating requested forms and documents. Now that I 've been in court for the last four months, Banco Popular informs the mediation court that - - do n't offer Loan modification alternatives. I 've been trying to sell or rent the property for the last - years through Realtors with no success. Loss mitigation has appraised my property in - different occasions ( every six months ) but I 've never received any information about the property value. Realtor 's inform me that comparable sales in my area are very far under my outstanding balance, due to the high increased in real estate owned properties in my neighborhood. I proposed a Deed in Lieu or a Loan modification increasing my term to 30 years ( presently I owe 14 years ) reducing my monthly interest at 6.5 % and forbearance in balance in arrears, but unfortunately Banco Popular informs the court they can not help me because of - -.