Banco Popular de Puerto Rico Mortgage Complaint

Banco Popular de Puerto Rico Mortgage department,

FHA mortgage Application, originator, mortgage broker Puerto Rico

I completed a Streamline Refinance application with Banco Popular de Puerto Rico and on - -, 2015 received the initial Loan Estimate. On - -, 2015 I personally signed the disclosures at the nearest branch ; this same day I was charged the origination fee. As requested by the loan originator, - -, I proceeded to gather various documents needed to complete the file, including copy of my drivers license, utility bill and copy of my Social Security Card, and all were sent by email on or before - -, 2015. On - -, 2015 I received a letter by regular mail from Banco Popular indicating that in order to submit the application for approval, I neede to send the same documents previously provided, the SS card, driver 's license and utility bill. The documents were emailed to loan processor once again. Afterwards, I have made various attempts to verify the status of my application without obtaining any decision from Banco Popular. More than 45 days have passed since loan application without a decision and I fear they will change the offer I received for this transaction.