Banco Popular de Puerto Rico Debt Collection Complaint

Banco Popular de Puerto Rico Debt collection department,

Other (phone, health club, etc.) Improper contact or sharing of info Contacted employer after asked not to Puerto Rico

On - -, 2015 an employee of the Banco Popular de PR 's Consumer Credits Services Division called to my employer phone number requesting to talk with me related to the payment of a just a few days late '' monthly payment of a personal loan. The name of the employee is - - and he identified himself to the receptionit as an employee of Banco Popular. The same date, I wrote the enclosed letter to the bank ( Banco Popular de PR - Consumer Credit Services Division, - - -, - - PR ) notifying that that any debt collection call should be made to my cellular phone ( that already they have ) because my employer prohibit the origination and receiving of personal phone calls during duty hours and, they were calling me for a personal matter. A few days later, a supervisor of such division contacted me by phone to confirm that he had receipt my letter and provide appropriate apologies for - - 's actions. He also committed, in the name of the bank, to take my request in consideration


just a few days late '' monthly payment of the same personal loan. He directly identified himself as an employer of Banco Popular and use a phone number ( - ) that many people in - - recognized as the Banco Popular 's Collections Office phone number. So, the receptionist again recognized this phone call as a debt collection call and for a second occasion, no matter my - -, 2015 request, the collecting bank disclosure to a third party, not related to the business relation between the bank and I, that I own money and are late in my payments. This actions definitively affect my image and reputation in front of my employer and other co-workers.