Banco Popular de Puerto Rico Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Banco Popular de Puerto Rico Mortgage department,

Other mortgage Loan modification,collection,foreclosure Puerto Rico

In - 2015 I requested and signed with Banco Popular of Puerto Rico to enter the Loss Mitigation Program since I was having some difficulties to pay my monthly mortgage payment. I submitted the documents to the bank as they requested, including - financial statements prepared by an Accountant. Surprisingly when I was in good faith negotiations with the bank, I received a letter from a - attorney and his - Firm that my file was sent to them in order to file a foreclosure lawsuit against me. My attorney called them and explained that there must be a mistake since we were negotiating with the bank under the Loss Mit Program and never received a communication from the bank denying my request. The file was sent back to the bank to continue the Loss Mit Process. I also tried to pay the due amount of the mortgage payments but the bank conditioned the payment that I also pay $500.00 for the previous lawyer services. I have email evidence of this. The bank sent me an invoice of this legal fees from - - - - a company in the U.S. My attorney called the bank 's - attorney that


to me. To this day I 'm under the Loss Mit Program in good faith negotiations, sent already a THIRD financial statement three weeks ago since they wanted - updated and by my surprise I was summoned today with a Foreclosure Lawsuit from Banco Popular of Puerto Rico even when the bank never sent me any type of communications denying my application under the program. I have evidence of the communications by email with the bank, the invoice from - - - -, the application I signed to enter the Loss Mit Program, among other documents. Today I called the bank and the employee that is working my case told me that being under the Loss Mit Program does n't protect me from being sue by the bank in foreclosure. I understand that the Federal Laws and Regulations require that I first need to be notified with a communication from the Loss Mitigation Program denying my case before being sue in foreclosure.

Banco Popular de Puerto Rico customer in Puerto Rico
Dec 01, 2015

* Source: CFPB Complaint Database

Banco Popular de Puerto Rico response to complaint:
Closed with explanation

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