Review and analysis of over 322 Vehicle Lease complaints against Ally Financial Inc.
Ally Financial Inc. consumers have reported over 322 official complaints related to Vehicle lease. Out of the 322 consumer complaints against Ally Financial Inc., 20% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Ally Financial Inc. Consumer Loan managing the loan or lease January 27, 2017 - On -/-/- I scheduled a payment online to Ally Bank. I had done one payment for - and then scheduled another payment for - at the same time because I was going to distribute the payment over - different accounts. I went back in and edited the payment back to my original account after receiving my - bonus. I tried logging on -/-/- to check and make sure everything worked out and could not log into my account because Ally was updating their website and no one could access their account online nor were any representatives available from -/-/- through -/-/- because o... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 20, 2017 - In regards to my closed, paid in full Ally Financial LEASE account. I contacted this company several times regarding an error that was placed on my credit reports. Initially, Ally Financial was reporting this account derogatory information on a account that was in excellent standings. When they corrected the retail account they inaccurately added information on my lease account. I contacted Ally and informed them of their error. This time they removed the lease account from credit report. Note : Ally removed the account not the credit bureaus. A - months later the negative account was added... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay January 20, 2017 - Where do i start. I called ally spoke to - people before actually speaking to a rude supervisor- After asking - - is her employee number she claimed to be a supervisor- When i asked her why her employees put me on a hold for more than 15 mins after advising me they will be back in 1 minute. They are already violating. I will be placing a compliant to the cfpb for poor collection practices. I was on the phone for over 1 hour. One person in the company is saying i am past due on my account. They transfer me to collections i wait another 10 mins i speak with the collections representativ... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 18, 2017 - I returned my leased -. - to the dealer 1 day before the lease expired. The car was in perfect condition inside and out with only - miles. It received a minor fender bender ( dent ) in the left rear fender which I had repaired. It was a excellent repair job and the only repair on the car. Several days after I returned it I received a bill from Ally Financial ( the lessor ) for a charge of $580.00 for excessive wear. They claimed I owed ; $120.00 for previous repair, front bumper previous repair $140.00, right fender dented $160.00, and fender left $110.00 grind M?. All of th... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 17, 2017 - I returned a vehicle at the end of a lease agreement. The finance company is now claiming excessive wear of all - tires, and they are now billing me for the cost of - new tires. I dispute the objectiveness of their appraiser and the accuracy of the measurements. The tires were within reasonable wear, and I do n't owe them the cost of replacing the tires.... |
Ally Financial Inc. Consumer Loan managing the loan or lease December 29, 2016 - Ally Auto has reported a - day late payment for the -/-/2016 payment. The payment was made online -/-/2016 on the -/-/- day. I have asked Ally to review and correct and had no response. Below is the online confirmation of the payment made -/-/2016 : print View details : Make a Payment Account Account Number Login Date/Time Requested By Transaction Date/Time ( ET ) - - -/-/2016, - am thomasgirard -/-/2016, - am Note : Transaction Date/Time shown is Eastern Time Zone Payment Confirmation Number : - Payment Type : online Total Amount Paid : $370.00 Payment D... |
Ally Financial Inc. Consumer Loan managing the loan or lease December 24, 2016 - The bank listed in this report continiously calls my parents landline telephone number. My parents landline has NEVER been given to this bank nor has it ever been authorized for them to call.... |
Ally Financial Inc. Consumer Loan managing the loan or lease December 21, 2016 - THIS COMPANY DOES NOT LISTEN. I HAVE SAID TO PLEASE NOT CONTACT MY FAMILY, RELATIVES, ETC. AND THEY STILL DO. THIS IS EMBARRASSING AND CONTINUES TO OCCUR.... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay December 3, 2016 - On - -, - at - - repossessed my - - - under the direction of - - . When I called ally I was redirected to the accounting department. There I spoke to - - In the accounting department. She advised me. Ally wanted my exsize taxes early. They did not want to wait until the end of the lease, and since they could not legally hit my credit ; they held my payments for ten days, and rejected them. If I wanted to retain my vehicle I had to pay the excise taxes and the cost of repossession. When I reminded - - of my lease agreement, section - paragraph -, ... |
Ally Financial Inc. Consumer Loan managing the loan or lease November 24, 2016 - I had a lease with Ally Bank. - - of -, - sent me a notice that I could get my lease pulled forward 4 months and they would pay for it. I agreed to this arrangement. I then bought a car from them. Two weeks later I had $270.00 taken from the account set up to pay the lease to Ally. I immediately called them and asked them to return the money to my account. They told me I would have to get my bank to send the proper paper work to have them return the money. I called my bank. They told me to have them put the money back. After an hour and a half of talking to both banks my bank sai... |
Ally Financial Inc. Consumer Loan managing the loan or lease November 22, 2016 - I had a lease with Ally Financial for a 2012 -. The lease payments were made in a timely manner and the vehicle was returned. There was damage and that was paid timely. There arose a dispute about the return of headphones with the vehicle in the amount of $110.00. That dispute continued for months with correspondence being exchanged. Eventually it wasnt worth it so the balance was paid. Ally reports now the $640.00 was charged off, while at the same time saying that the account is paid in full. The charge off is affecting my credit. I have disputed it with - but they have denied it b... |
Ally Financial Inc. Consumer Loan taking out the loan or lease November 20, 2016 - What Happened? I signed an Auto Lease with -, Ohio, dated -/-/-, that was instantly assigned to Ally Financial, the writer of the lease. The lease was a preprinted Ally SmartLease. At Lease End, Ally 's Appraiser allegedly appraised the vehicle and determined there was excessive wear and tear ( Paragraph 25 ) of $290.00 because there was a large paint run and excessive bondo on the right front fender. PLEASE NOTE : The vehicle had not been painted and no bondo had been applied to the car. Per Paragraph 35 ( b ) Ally was required to sell the vehicle. No Sale Occurred. Instead Ally t... |
Ally Financial Inc. Consumer Loan managing the loan or lease September 30, 2016 - At lease end, I turned in my leased - - -, through Ally Bank, to the - dealer. It was a 39 month lease and the car was was is very good condition with leads than - miles on it. Prior to turn in the dealer manager and I throuroughly examined it and estimated repair costs for scratches and I decided to turn it in as is. When Ally sent the the repair bill, it included a dent that myself nor the body shop manager saw, I washed waxed and went over the car with extreme care and there was no dent. I called Ally to complain and was told a rep would ( and did ) contact me. The rep said ... |
Ally Financial Inc. Consumer Loan managing the loan or lease September 16, 2016 - I leased a vehicle from Ally Finanical. I never missed a payment, nor was I every even late with a payment. At lease-end, I was told I the vehicle inspection would occur at a later date and I would be informed of the findings. Due to the inability of the company to inspect my vehicle at the time that I was returning the vehicle, I was not able to correct one small issue with the return, the charger was not in the vehicle. In fact, I was not notified until I received a bill for the charger. I had returned the vehicle days before my required date, therefore, if the inspection had occurred in a t... |
Ally Financial Inc. Consumer Loan managing the loan or lease August 23, 2016 - I leased a 2003 Chevy Malibu from Ally Bank. The lease was for a three year period and - miles. Upon returning the vehicle at the designated time at lease end and dealership, it was inspected by the dealer and found to have normal wear and no damage to either the interior or exterior and approx. - under in allotted mileage. Ally Bank was notified of the return. The car remained at the dealership for an undetermine amount of time until a bank representative was sent to do an inspection. This inspection also noted normal wear with the exception of a so called crack in the side of driver 's... |
Ally Financial Inc. Consumer Loan managing the loan or lease July 26, 2016 - In - of 2015, I ( my son ) returned a Buick Enclave that i had leased in -, Delaware at - - -. Ally Financial was the banking organization utilized by the Dealership. The lease had expired in - 2015. Turnover of the car to the dealership went well. The car was physically inspected by employees of the car dealership and found to be in acceptable condition-no damage. All financial aspects were found to be acceptable and no additional payments were due. Three months later the bank, Ally Financial, threatened to repossess the car since the lease payments had not been paid. We e... |
Ally Financial Inc. Consumer Loan managing the loan or lease July 25, 2016 - I leased a - Jeep Cherokee through Ally Bank on - -, -. The Capitalized Cost Reduction, as shown on the lease contract, was $7000.00. The Adjusted Capitalized Cost at the beginning of the lease, and the total amount financed by Ally Bank, was $26000.00. On - -, - the vehicle was stolen and was later recovered with damages. The vehicle was then taken to - - in - - to be repaired. On - -, -, the vehicle was involved in a fire at - - and was deemed a total loss. The lease contract clearly defines the Unamortized Capital Cost of the vehicle a... |
Ally Financial Inc. Consumer Loan managing the loan or lease July 25, 2016 - I returned a lease car to Ally Financial / - dealer on time after 3 years in excellent condition and low mileage. Always on time with payments. I received $1300.00 bill for excess wear which are completely unfounded and fabricated. They did not give me a chance to fix what-ever they claim and did not inspect the car while we were present. They do not respond to my letter disputing the charges and say " either you pay or else ''. This practice is absolutely unethical and as far as I am concerned a consumer fraud. I also plan to file a claim with the Attorney General Office as well as filin... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay July 10, 2016 - Case number : -. This is a follow up complaint to the Case number - sumbmitted to CFPB on -/-/2016 - Here a summary of Complaint ( Ally Financial has continue to list incorrect and incomplete information on my credit file, I have disputed this account several times with - credit reporting agency Ally financial has continue to list incorrect and incomplete. For example date of first delinquency and date of major delinquency is incorrect with is making the negative account stay on my credit file longer ). As of today -/-/2016 the account has not been corrected and still reported as ... |
Ally Financial Inc. Consumer Loan managing the loan or lease July 8, 2016 - Received - statement with an amount due that was - - - less than the - payment of - ). I Payed the - amount and thought the lesser amount was due to a tax rate change. I did not receive a - bill however I payed the account on time, paying the same - that I was billed for in -. In -, I received a collections call from Ally, saying I owed -. I attempted to state the above to the representative however, the individual only wanted to focus on the -. I payed the - after the call was ended on-line that day. I placed a call to Ally to inquire and the represen... |
Ally Financial Inc. Consumer Loan managing the loan or lease July 6, 2016 - I leased a vehicle through Ally Financial. Immediately upon leasing the vehicle I turned on the auto pay feature through Ally 's website to play the bill in full every month, Subsequent to that, the sales tax increased, increasing the amount due on the bill. However, Ally never informed me of the increase nor changed the amount the automatic payment feature offered by their website paid. So now, a year and a half later when I am getting ready to turn the vehicle in, I am finally informed that their is a past due balance. Ally will not give me any information on any penalties or interest charge... |
Ally Financial Inc. Consumer Loan managing the loan or lease June 16, 2016 - I leased a - - - from Ally Auto. At the end of the lease, I opted for the buyout option. At Ally 's direction, I secured financing and sent payment to them for the buyout amount, they deposited the funds. A couple weeks later they called me and advised they made an error and illegally sold me the - as they are not licensed in the State of Florida to sell cars and they would have to reverse the transaction. They sent the funds back to my credit union. Afterwards they instructed me to take the vehicle to a local dealer in Florida. At the dealership, we decided to lease a newer vehicl... |
Ally Financial Inc. Consumer Loan managing the loan or lease June 14, 2016 - yes i have a car loan out with ally.on my credit reports does not show im makng on time car payments??? like too know whynot???? should show on - reports... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay June 7, 2016 - Originally I leased my Dodge Charger from Ally financial the terms seemed pretty reasonable. That is when Ally stopped being customer friendly. I had gone through a financial tough spot in 2013, I was in constant contact with Ally about the payments making sure the lines of communication were up and payments were being made in a timely fashion. After I has sent in close to $2000.00 towards my lease payments, Ally had my car repossesed out of my driveway!! I was in complete shock, thinking that Ally was a reputible company. NOT SO! When I finally got a customer service manager on the line, s... |
Ally Financial Inc. Consumer Loan managing the loan or lease June 6, 2016 - yes i was able too get a defred car payment - month from ally bank/my regular payment was - a month??? they told me i could pay late fee which was half my car payment????? thry exstented my contract from - 2018 too - 2018???? i dont feel they gave me much of a break??? deffred mean skip the whole payment?????? they charged me late fee??? which is half my car payment?????? im hoping too get late feee credit too my account on next months payment??? -... |
Ally Financial Inc. Consumer Loan managing the loan or lease June 6, 2016 - Back on Sunday - - - our leased auto was totaled in a car accident. Our insurance company paid the monies owed on the lease. According to an investigation by the State of New Jersey Department of Insurance Division of Insurance Consumer Protection Services Dated - - -. " The driver of the vehicle that pulled out directly in front of us was found to be - liable for the accident and damages sustained due to his failure to yield the right of way of traffic. '' It also appears that you have GAP insurance on your lease so you would not have incurred any additional fees. '' On -... |
Ally Financial Inc. Consumer Loan taking out the loan or lease May 23, 2016 - At the termination of my lease, when I return the car to the dealer later I received the letter for ally financial charging Excess wear for the tire. I do n't agree to pay for this because I return the car - Cadillac SR- with - miles and total mileage allowed is -.so when I return the car the tire has in good condition and normal wear for the mile it has, not excessive wear like they said.... |
Ally Financial Inc. Consumer Loan managing the loan or lease May 19, 2016 - - leased a - from - - - in -, NJ. Ally Bank financed the lease. - turned the car in to - - - in - -, NJ because I leased another car. Sales person checked the old car out for damage and called Ally for payout figure. I agreed to damages totaling - for the front bumper and on -/-/14 my daughter sent a check for that amount to Ally Bank. Ally is looking for an additional - for damage to the left front fender that was not there when I turned the car in. My daughter, - -, has made numerous attempts to resolve this issue but Ally refuses to spea... |
Ally Financial Inc. Consumer Loan managing the loan or lease May 11, 2016 - The FINANCE CHARGE that Ally is charging is OUTRAGEOUS! ... |
Ally Financial Inc. Consumer Loan managing the loan or lease May 10, 2016 - After turning in a lease on our Chrysler 200 that was in good condition and - miles under the mileage limit we were given a bill for $1000.00 for excess wear .... wear consisted of small scratches that the photos on the inspection report show that are diet that could be wiped off with your hand. In addition the car looked like the inspector purposely made the car dirty and even charged for a windshield Crack that was less than half an inch and repaired same day from saflight. The chip had mysteriously grown to just over the - limit. Lastly the - key fob was missing, which was our fa... |
Ally Financial Inc. Consumer Loan taking out the loan or lease May 3, 2016 - - - I leased a - Jeep Wrangler from - - in -, -. The lease was through Ally - - - - - - -, - I went to - - in - and traded my Jeep for the Honda. Ally gave me a lease buyout figure of -. I made the deal with - and left with the Honda. The next morning I get a call from the - dealer telling me Ally told them they have to pay - to pay off the vehicle. They said the - number was only for me if I bought the vehicle. Needless to say I had to give the Honda back and come back to - with my Jeep. Ally also told the - dealer tha... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 29, 2016 - My name is - - -, current address : - - - - - -, -, Fl -. I am filling a complaint for the past due dates reported to the Credit Bureaus from Ally Bank on account # -. My credit score went from - ( checked on -/-/- ) to - ( checked on -/-/- ). This negative reports from Ally is unfair and done in error. I will explain to you what happened : I first went to this dealer ( - ) on -/-/- and I leased a - Buick Enclave for 39 months with Ally Financial as the bank. My lease was about to expire and I visited the dealership on -/-... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 11, 2016 - I recently had my - cars, leased through Ally Financial, come to term. With each lease that ended, I experienced problems. On my first lease return, I will not say there was fraud but, there is definitely a policy of collusion and steering by the bank. I was told my buy-out/payoff of the existing lease was $ -. In this car there was a little equity. When I tried to buy a new car from a non-Ally affiliated company, we were told the buy-off amount was $ - more than the original agreed residual amount. After discussing this with Ally, I took my vehicle to an Ally affiliated dealer and th... |
Ally Financial Inc. Consumer Loan managing the loan or lease April 8, 2016 - Company keeps calling and harassing me even though I have made arrangements for my 1 month late payment. They also are leaving voicemail 's on my family 's house phone stating that " - needs to call them back ASAP regarding a very serious debt ''. This company is now calling me and hanging up on me repeatedly throughout the day disturbing me. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 7, 2016 - The interest rate which I am charged is through the roof!!!!!!! I know my credit score was not the greatest but the amount of interest they are charging me is going to end up passing the amount of what the car is worth. ITS ABSURD!!!!!!!!! ... |
Ally Financial Inc. Consumer Loan managing the loan or lease April 7, 2016 - I keep receiving harassing phone calls and very personal questions from there workers. I made arrangements to pay last months bill which was due on -/-/16 over 2 weeks ago for the date of -/-/16. I keep getting calls from a man named " - '' who is telling me - - is too late to pay. I told him it is a week away and I already made arrangements to make the payment. He then told me that they were going to take my vehicle. I find this hard to believe when my payments not even 21 days late and is set up for an autopay on -/-/16. " - '' as he said his name was kept aski... |
Ally Financial Inc. Consumer Loan taking out the loan or lease April 2, 2016 - Dear Sir or Madam : I am writing to dispute the following information in my file. I have circled the items I dispute on the attached copy of the report I received. This item Ally Auto Fiancial is inaccurate because of the following reasons ; Kindly take a moment to review the enclosed copy of the letter sent to the above named agency on -/-/-, which they have yet to respond to. As illustrated in such letter addressed to Ally, I am being held responsible for a balance I am no longer responsible for due to negligence on their behalf in many dimensions. To begin, the mentioned - Maz... |
Ally Financial Inc. Consumer Loan managing the loan or lease March 28, 2016 - GMAC refuses to explain or show that the debt they have been reporting since -/-/- is accurate. I have amicably tried to resolve this matter however GMAC has refused to answer any of my questions or show me proof that I owe them any money. They have gone as far as removing my good GMAC accounts from my credit reports and leaving the one trade line which is reporting in error. I have tried the - but they never responded I have tried writing letters certified to their legal counsel in New York to no avail. I want them to remove the negative reporting off my report which is due to come of... |
Ally Financial Inc. Consumer Loan taking out the loan or lease March 22, 2016 - Hello - - complaint Ally inspected my Blue - car and wants $180.00 dollars for a scratch that is definitly under 2 ''. See Pic. Me and the dealer walked all around the car and did not see anything. I even bought the touch up paint the day before and fixed a larger scratch that they did not even make thier wear list. I would have fixed this if I saw it. I did check. The dealer did not mark up a inspection sheet like the rental agreement I found in the new car. This should be standard procedure for leesee turn in. It is for rentals. This is a big hole in the system I can send picture... |
Ally Financial Inc. Consumer Loan taking out the loan or lease March 16, 2016 - I leased from Ally a Hummer from -/-/- to -/-/-. Towards the end of my lease [ I believe about 2 months before ] I took the vehicle to - - in -, PA to attempt to purchase the vehicle. My contract allowed me to purchase the vehicle. - said that the windshield was broken and it had excessive miles. They agreed that if I purchased the vehicle then the excessive miles was not a factor. So I left and I then had the windshield replaced. I then took the vehicle back to - - to purchase the vehicle per the terms of my lease. - then refused to allow me to purchase the vehi... |
Ally Financial Inc. Consumer Loan managing the loan or lease February 15, 2016 - Ally Auto has billed me on numerous occasions for summons I have not received. When asked for a copy of the summons they claim they do n't have access and give you a summons number to look up on the DMV website. When you log into the website the number does not appear in their records. I have called the DMV several times and the summons number provided by Ally is never on file. They bill me for a summons they claim I received and add additional fees but can not provide documentation of the summons. ... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay February 9, 2016 - - is saying I returned the vehicle back in - 2009 if I returned the vehicle back in - 2009 that means I would be six months delinquent so my first delinquency would be in - of 2009 and if I was six months behind on a car lease GMAC would have came and repossessed the car but they did n't or my payment history would show when my last payment to - was made be it do n't because GMAC is not showing any Payments made of my credit report or any payment history on my credit so they are reporting inaccurate information to - on my credit report and this should be deleted because it 's... |
Ally Financial Inc. Consumer Loan taking out the loan or lease February 9, 2016 - I turned in my leased ATS Cadillac to the dealer on - -, 2016 at the end of the lease in impeccable shape. The inspection from Ally was done 3 weeks after I turned it in. I have gone around and around with Ally several times why I feel the charges are not accurate and request that a manager call me - which to this date has never happened. I want them to give me an explanation on what these charges are for and why they are refusing to dismiss - since the car was parked in the lot 3 weeks in a super tight lot - who knows who dinged the car in that time period. The car was sold at auction... |
Ally Financial Inc. Consumer Loan managing the loan or lease February 6, 2016 - I am writing to report that neither - nor Ally Financial did n't work on my dispute case properly. - did not remove wrong information from my credit report after filling in a dispute. This was a leased vehicle through Ally Financial which was terminated earlier and paid in full - accordingly - directly with Ally Financial. The vehicle was returned to a - dealer. Subsequently, I have received a letter from Ally with the remaining balance and paid in full immediately. ... |
Ally Financial Inc. Consumer Loan managing the loan or lease February 3, 2016 - I feel I was advised by an Ally Financial employee named - around - -, 2015 tht that I could turn my lease in 4 months early and be done with the lease free and clear. I called Ally and spoke to - after I had received a letter from Ally asking me essentially how would I like to end the lease. When I spoke to - I reiterated with her several times " are you sure all I have to do is turn the lease in early? '' and she reaffirmed that was the case several times or at least that was my perception. I have contacted Ally several times and spoke to many people to just listen to the tap... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 29, 2016 - In -, i signed an agreement to be a coowner on a auto loan with someone. The original lender was - Bank. They are now Ally Bank. I 've paid this car note on time - the term period which ended in -. The primary borrower on this loan made an agreement to keep the leased vehicle and convert it into a loan with only the primary borrower on it. This agreement was made when the company was -. This request was not honored and the vechile was returned to Ally Bank. Without my knowledge or consent, the primary borrower made an agreement with Ally bank concerning the surplus charges that ... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 28, 2016 - . I have a disagreement with - - over a collection matter. I traded in my - Chevy Cruize Lease on a - Chevy Cruise. Ally Bank financed the - Cruize - - - - in -, Pa. In short Ally has recentlt sent correspondence that I owe for Damages on my return car. Both I and the dealer had verified that they saw no damages. I contacted Ally and they said i could see Damages on line. As sheets attached show I was unable to get on line. They do not show My car in the section that they claim I can see the damages. I explained that the DEALER SAID THERE WERE NONE AND ASKED THEM ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease January 26, 2016 - I wish be part of the Ally settlement which ended on -/-/15. I contacted the settlement administrator at ( - ) via email at ( -- ) and informed them that I just learned about the settlement and never received a package because I moved from the addresses it would have been mailed to. They told me there was nothing they could do and I think this is unfair and should be reconsidered based on my circumstances. My husband and I had several loans with Ally and wish to be compensated. I have written proof my - loans with Ally and they will be attached to this complaint. ... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 11, 2016 - I have - issues with Ally financial. First, I turned a a - vehicle -/-/2015 and they finally sold the vehicle -/-/2015. They are now looking to me for a shortfall that they helped create by letting the car sit in their possession without any activity. I am told be several - salesmen that the company makes a practice of this - letting cars sit, allowing for further depreciation and creating a larger shortfall than necessary - then they go after the lessees for the self-created shortfall. Additionally, Ally is calling my cellphone - times a day without leaving a message. I think ... |
Ally Financial Inc. Consumer Loan managing the loan or lease January 8, 2016 - I have a dispute with Ally Financial over a lease for vehicle that has ended. Ally is demanding payment of $640.00 because of scratches on a vehicle I returned to the dealership at the end of the lease. The term lease was for three years and - miles. I took very good care of the vehicle throughout the three year term of the lease, and returned it with - miles, - - less than I essentially paid for. Ally Financial is claiming that the - scratches ( mainly on the roof and hood of the car ) amount to " excess wear and tear '' because the - scratches are more than - inches in... |
Ally Financial Inc. Consumer Loan managing the loan or lease December 28, 2015 - In - of 2015 I returned my leased vehicle to an authorized dealer ( - - - - ) because my lease had ended. I complied with all instructions in the " turn in '' kit from Ally Financial and from the dealer. At that time I explained that I had misplaced one of the keys and was aware that I would need to pay for the cost of the key. A few weeks later I received a letter from Ally Financial outlining multiple charges related to the condition of the car. - was for a dent and - was for excess wear on the tires and as expected the missing key. I called Ally Financial immediately to... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay December 23, 2015 - I resently had to pay some unnexpe ted legal fees over $6000.00 i had to miss two payments with i made a small payment one week witch i started tp make small payments so i would not get behind, finally i started getting back on track, my accountant tried to make a payment off $100.00 they told her that the could not accept a payment of that low amout and that i would personally had to call them, their offices are closed early evening, i got up extra early to contact them oddly enough a tow truck was in front of my house talking my car at - - taking my car, without any notice from the... |
Ally Financial Inc. Consumer Loan problems when you are unable to pay December 22, 2015 - I leased a vehicle in - of -. In - of - I began having difficulty making the lease payments. GMAC worked with me to turn the vechicle in early and terminate the lease early. The car was dropped off at our local GMAC dealership in - CA where it was purchased in - of -. This account was later included in Bankruptcy that was filed in - - and Discarged in - -. The issue I am having is that GMAC is still actively reporting this account currently each and every month, which is causing it to apprear on my credit report as a currently derogatory account which is clearl... |
Ally Financial Inc. Consumer Loan managing the loan or lease managing the loan or lease December 14, 2015 - On or about - - 2011 we sent certified letters to Ally Financial to dispute the end of lease charges via certified mail, which have never been answered to date. Since Ally never answered we decided to make the payment as the company said it would be charged off and sent to collections plus also place a negative file on my credit. The amount was paid in full and they still place a negative mark on my credit report. The 39 monthly payments have all been made timely, all extra charges at lease end were disputed as it is my right. for your help with this matter. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease December 13, 2015 - As part of a new lease agreement that I made through my dealership, I agreed to pay the remainder of my lease payments on my existing lease to the dealer. I signed the documents, furnished a lump sum for the remaining payments, and took delivery of the new vehicle and returned my old vehicle the next day. At the end of that week, I received a notification that my payment on the previous lease had been taken out of my bank account. I called Ally Financial, explained to a customer service representative that I had returned the vehicle under that lease to the dealer at the beginning of he week,... |
Ally Financial Inc. Consumer Loan managing the loan or lease December 11, 2015 - I was late for the months of -/-/-, -/-/-, -/-/-, and -/-/- the late fees are $87.00 dollars per month. In -/-/- I paid the balance and paid extra I have not been late since. The late fee was still showing in -/-/- and I called and they said they would apply the over payment to the late fee. Why is the late fee still on my account? Why would n't it ever be applied to my account unless I call. Why are the late fees so much money? Why do I still owe my regular monthly car payment when I keep paying extra? The late fees are excessive and the way you have to call an... |
Ally Financial Inc. Consumer Loan managing the loan or lease managing the loan or lease December 7, 2015 - I have been in contact with Ally Financial 's overseas customer service department, then their fraud department, then several supervisors, and never received several return phone calls as promised about the fact that they have erroneously reported that I paid - payments thirty days late to the credit bureaus, when even by their latest missive that is INCORRECT. A single car payment was $660.00 per month at that time. Many attempts to have this rectified have them ascertaining that they reported it correctly ; when from what they 're saying and what they sent to all of the credit bureaus ... |
Ally Financial Inc. Consumer Loan managing the loan or lease managing the loan or lease December 2, 2015 - At the end of my lease in 2014, I turned in my car to the dealership when I picked up my new car. After Ally Financial picked up the car from the dealership, they assessed lease-end fees of $ -. I was able to settle with them for a lesser amount, which I paid in the time requested to settle the account. Due to a system error on Ally 's part, they reported that negotiated difference as outstanding and it was sent to collections. I was able to get this corrected with Ally, but my credit report still shows that as a serious delinquency, even after it was corrected. ... |
Ally Financial Inc. Consumer Loan taking out the loan or lease taking out the loan or lease November 23, 2015 - My father had a car lease through Ally bank. He expired on -/-/15 - approximately 20 months prior to the end of his lease. He paid his - lease payment. I am his son and co-executor of his will. I contacted Ally bank in the days after his death and was instructed to FA- his death certificate and proof of executorship, which I did. After confirming receipt of these documents Ally stated that further payments would not be automatically withdrawn from my father 's accounts. I returned the car to the dealership, returned the plates to the DMV, and contacted the auto insurance company... |
Ally Financial Inc. Consumer Loan managing the loan or lease managing the loan or lease November 16, 2015 - I am asking for your assistance with this matter of relinquishing me from this loan for this leased vehicle. Please understand, I was coerced in this process. Being in an abusive situation for four years I did n't have any rights or choices for myself. There was no option for me to say no I am not co- signing, I chose to LIVE as the option when I signed my name. Now that I 'm free from my abuser I still am unfortunately binded in a situation with coerced debt. I have never driven the car, do not have a key, the car is not in my possession, I ca n't make any transactions with - -, collab... |