Ally Financial Inc. Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

Ally Financial Inc. Consumer Loan department,

Vehicle lease Taking out the loan or lease Pennsylvania

I leased from Ally a Hummer from -/-/- to -/-/-. Towards the end of my lease [ I believe about 2 months before ] I took the vehicle to - - in -, PA to attempt to purchase the vehicle. My contract allowed me to purchase the vehicle. - said that the windshield was broken and it had excessive miles. They agreed that if I purchased the vehicle then the excessive miles was not a factor. So I left and I then had the windshield replaced. I then took the vehicle back to - - to purchase the vehicle per the terms of my lease. - then refused to allow me to purchase the vehicle. I then left and telephoned Ally. Ally said they would extend the lease and allow me to contact - to attempt to purchase. - again refused to allow me to purchase the vehicle. The payoff on the vehicle was only $16000.00 more or less which was far less than the value of the vehicle. I believe that they wanted my vehicle so that could then sell the vehicle for its true fair market value of $24000.00. They then charged me for a cracked windshield [ which I had fixed ], a non existent roof debt, an alleged tear in the interior headliner and excess mileage. - - and Ally failed to comply with the terms of the lease and refused to allow me to purchase the vehicle. I believe - - sold the vehicle for substantially more than I owed and did not allow me to mitigate my damages. I believe I do not owe them any money. They have not sued me, I wish they would so that I can prove that I do not owe them any money. What they have done is report this alleged debt on my credit report. I want them to remove this from my credit report.

Ally Financial Inc. customer in Pennsylvania
Mar 16, 2016

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with explanation

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Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
[email protected]
P.O. Box 380901
Bloomington MN 55438

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