Ally Financial Inc. Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

Ally Financial Inc. Consumer Loan department,

Vehicle lease Taking out the loan or lease Virginia

- - I leased a - Jeep Wrangler from - - in -, -. The lease was through Ally - - - - - - -, - I went to - - in - and traded my Jeep for the Honda. Ally gave me a lease buyout figure of -. I made the deal with - and left with the Honda. The next morning I get a call from the - dealer telling me Ally told them they have to pay - to pay off the vehicle. They said the - number was only for me if I bought the vehicle. Needless to say I had to give the Honda back and come back to - with my Jeep. Ally also told the - dealer that I had to take the - back to the dealer I got it from, -, for the payoff to be the same as what it would be for me. - said they would give me a check to payoff the vehicle then when I got the title I could give it to them. Ally told them I could n't do that. So, I came back to -, went to - - ( since they said the payoff would be the same for them ) picked out another vehicle, made the deal and AGAIN Ally says the - payoff was only for me. - would have to pay -??? I came home and went to - because we were told their payoff would be the same as mine. Now, again, I could n't get the vehicle because of Ally. I 've read my contract over and over and nowhere does it say they can do this. Is this even legal?

Ally Financial Inc. customer in Virginia
May 03, 2016

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
[email protected]
P.O. Box 380901
Bloomington MN 55438

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more