Ally Financial Inc. Consumer Loan department,
Vehicle lease Taking out the loan or lease Virginia
- - I leased a - Jeep Wrangler from - - in -, -. The lease was through Ally - - - - - - -, - I went to - - in - and traded my Jeep for the Honda. Ally gave me a lease buyout figure of -. I made the deal with - and left with the Honda. The next morning I get a call from the - dealer telling me Ally told them they have to pay - to pay off the vehicle. They said the - number was only for me if I bought the vehicle. Needless to say I had to give the Honda back and come back to - with my Jeep. Ally also told the - dealer that I had to take the - back to the dealer I got it from, -, for the payoff to be the same as what it would be for me. - said they would give me a check to payoff the vehicle then when I got the title I could give it to them. Ally told them I could n't do that. So, I came back to -, went to - - ( since they said the payoff would be the same for them ) picked out another vehicle, made the deal and AGAIN Ally says the - payoff was only for me. - would have to pay -??? I came home and went to - because we were told their payoff would be the same as mine. Now, again, I could n't get the vehicle because of Ally. I 've read my contract over and over and nowhere does it say they can do this. Is this even legal?
Ally Financial Inc. customer in Virginia
May 03, 2016
* Source: CFPB Complaint Database
Ally Financial Inc. response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.ally.com |
Phone | 704-444-7824 |
[email protected] | |
Address | P.O. Box 380901 Bloomington MN 55438 |
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