Review and analysis of over 58 complaints against AES/PHEAA
AES/PHEAA consumers have reported over 58 official complaints related to Trouble with how payments are handled. Out of the 58 consumer complaints against AES/PHEAA, 22% were disputed by the consumer (i.e. the consumer was not happy with how AES/PHEAA responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against AES/PHEAA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 21% resulted in non-monetary compensation.
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AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled December 16, 2016 - The payment website for servicer, American Education Services " AES '', is confusing and when you pay it is not clear how your payment is being allocated to the various loans that they have under their servicing scope. This has majorly impacted my credit reporting as I have struggled to keep up and often would pay intending to have the payment applied to the appropriate loan to avoid adverse credit reporting. Additionally, I just received error notices on the handling of the account from AES and have uploaded copies for your reference. Lastly, I received conflicting information regarding worko... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - I took a student loan through American Education Services while I was going to college at - -/-/--/-/-. The original loan balance was $11000.00. I started paying the loan in -/-/- over 8 years ago and my current balance is still $9200.00. I have not missed a payment in 8 years. I receive notices several times a year that my monthly payment amount is changing though there is never an explanation as to why. I have called to request overpaying the principal each month in order to pay down the loan faster and that was denied. They said I would have to mail a separate check e... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - By - -, 2016, I wanted to pay my student loan in full. I went on the loan company 's website and logged into my account to establish my payoff amount and find a date when I could get a cashier 's check to mail to the loan company. I called the company and talked with a customer service representative. I discussed with the representative about sending the check overnight an the rep. said I could send the check through the mail and the company would date the payoff to the postmarked date. She gave me an address for where paid-in-full payments are received. It was American Education Service... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : 30 days past due as of - -, - -, - - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was supposed to be in deferment and it did not get processed correctly or the payments I sent in were not registered.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 31, 2016 - I am currently in - so my loans are in repayment. I have both federal and private loans I 'm trying to get ahead and have been putting any extra money towards my loans. AES manages my - private loans. While examining their payment history tab I 've discovered that all my payments have been going towards interest. As you know interest payments are useless. It 's principle payments that help get the balance down on loans and save you interest. In the payment screen there is no option to direct your payment whether it be interest, principle, or mix. The only option is to direct which loan y... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - My loan servicer AES Success, has processed double payments without my knowledge. I have contacted their customer service only to be led in circles even when asking for a supervisor, a rep literally told me " No one is available '' when I asked for her supervisor. When I inquired further she said " They are all in meetings '' I was willing to wait or leave a voicemail on their phone however the rep told me I could n't wait because " I ca n't tell you how long they will be in meetings and you can not leave a voicemail on their phone. '' I then asked for their extension so I could call myself an... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled July 2, 2016 - I 've received a bill from American Education Services that states to date I 've paid on my private loan $43.00, - yet still owe - on a loan I pay $460.00 per month on for the past 10 years. If this were a federal loan I 'd have had it paid off by now however because it 's owned by American Education Services they can charge both interest rates and payments and thus I 'll be in debt for the next 40 years. - I have paid my debt on time every month however, if there has been a delay in their processing they have been threatening via email, and phone to myself and my mother and have ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled June 30, 2016 - American Education Services ( AES ) is reporting inaccurate derogatory information on my credit reports. AES is reporting that I was late on my student loan from -/-/2013 to -/-/2013. This is inaccurate because my loan was in a forbearance period during that time. I respectfully request that AES remove this inaccurate derogatory information from my credit reports.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled June 6, 2016 - I have - private loans where I co signed for my daughter with American Education Services. They continue to misapply our payments as well as report is late to credit bureau. To make matters worst every time we call to resolve the issue the give me a difference payment amount that needs to paid as well as a different amount of days that I 'm past due. For example I called on Thursday - -, 2016. I was told that if I pay $2200.00. I 'll be current. I called back Friday, - -, 2016 to confirm amount and was informed that I was told that I 'm 109 days past due and I need - to be ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled June 5, 2016 - I am in the process of paying off my student loans. I went to setup an auto deduction for loan with AESSuccess and I was prompted that I could not setup an auto debit of more than $1000.00 more than my minimum monthly payment. I wanted to pay an extra - so I could pay it off by -/-/-. I find not being able to pay as much as I want over the monthly minimum very disturbing as now I have to make two payments and they get to accrue more interest.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 23, 2016 - I originally borrowed a total of $7500.00 ( $2500.00 on -/-/- and $5000.00 on -/-/- ). These loans were serviced through AES ( American Education Services ). As of -/-/- I have paid a total of $6600.00 and the loan balance is $6000.00.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 18, 2016 - American Education Services refused to defer my loans while attending - school. This led to them turning - of - loans over to a collections agency resulting in a default status. I have had to continue making payments on the -, which are not defaulted, while attending school.... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 10, 2016 - I have made my student loan payments on time for the full amount since I got out of school. I have several different student loans based on the years in school and I have - loans being serviced by AES ( American Education Services ). The loan issue that I am complaining about is being serviced by AES. On -/-/15 I went on their website and submitted an ACH payment change request. The notice that was on the change request says the following " Your existing Direct Debit agreement will be stopped. By submitting a new agreement, we will not debit your monthly installment until the new agre... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled May 6, 2016 - On - - 2016, I recieved a statement from AES whom is servicing my student loan from - - -, the statement stated that total balance was $360.00. Past Due of $280.00 current due of $80.00. Balance of the loan $12000.00. On -/-/2016 they received a payment from me for $120.00, I then wrote a check to make the full payment due of $360.00 prior to the - - 2016 due date. On - - 2016, the money had not been removed from my account. I then contacted AES -/-/-. They stated to me the loan had defaulted, to call -, when I called this number it was a co... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 30, 2016 - I had - separate private, student plus loans, through - - -. - loans are current and never carried a missed or late payment status. - loan carrier a $ - balance at 2.5 % AND the other loan a $ - balance at 7.3 %. I saved the money to pay off the 7.3 % Loan. The payment was made with sufficient documentation to direct payment to the correct outstanding balance and credit the correct loan for repayment. The payment was $ - directed to the 7.3 % loan. Instead the payment was redirected to the lower interest rate loan and the over payment only was credited to the higher ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 28, 2016 - upon investigating the issue with - -, I discovered that the loan was brought by FED loan servicing around that time frame and was advised by the representative not to make a payment because they were buying the loan at that time. well now FED loans is giving me a hard time about getting this information which could clear this issue on my credit report. I need them to get me that information. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 27, 2016 - PHEAA had my wages garnished from my pay leaving me with less than $ -/month to provide for myself and my child. I made several attempts to talk to their loan default department and stated that I fell below the Federal - and was making it impossible for me to care for my child. They refused to help me. My Federal Income Tax return was offset by over $4000.00 on top of the wage garnishment. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 25, 2016 - I was awarded the - Loan repayment grant. I used a lot of it to pay ahead on my Private Loan to AES servicing. I wanted to be paid ahead 10-15 years on the private because my federal loans will be forgiven after 10 years. Well they now transferred my loan to -, and now I lost all of that. I now owe a payment each month I was not anticipating paying. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 23, 2016 - I had a loan from - Student Loans which I was making monthly payments via direct deposit. I received notification that my loan would be serviced by American Education Services starting in - -. American Education Services would continue to withdraw money via direct deposit until - -, when I would have to set up a direct deposit with AES directly. AES continued to withdrawal money from my account until - -, without any noticed or notification they stopped withdrawing money from my account. They also stopped contacting me by mail. I received no communication from AES via mail... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 16, 2016 - I have been making payments on a private loan serviced by PHEA ( AES ) and I have been making them faithfully without a missed month in years. However I have been paying MORE on interest than anything, AES is gouging it 's borrowers and I 'm not able to negotiate through PHEA or - who owns - of my loans. This is ridiculous. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled April 5, 2016 - This matter is about a Private student loan ( I am the co-signer for my son, who defaulted on it, so I have been making payments via automated payment through - - for several years now ). The loan provider is : American Education Services ( AES ) Current Situation : - - proof of payment copy shows payment sent on -/-/2016 ( delivery : -/-/2016 ). On -/-/2016 I received notice of delinquency on account. I called AES and spoke with operator. They confirmed that payment was received, however it was in " suspended '' status, but they had no knowledge of why it was in this status... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - I took out - loans in - and - to supplement my federal loans. The total was $8100.00. My Dad helped me out and paid the set payment fee for two years ; this was approximately $80.00 a month split between the - loans. The interest rate has constantly changes around - depending on which loan. It has now been 10 years and I have barely made a dent on the loan. As of - - I was told I would have - more months of repayments-14.5 more years at $65.00 a month. I am not the best at math but with an interest rate at 4 % I would have $230.00 in interest a year, $19.00 a ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled March 10, 2016 - In roughly - I was having problems making the increased payment amount of my private student loan serviced by American Education Services. I contacted them on multiple occassions to request assistance to modify my loan so that I could manage the payment. I was repeatedly told I had exhausted all options. So even though I was making payments, I was not making the " increased payment '' and would get charged late fees. At this point I accrued about $800.00 is late charges even though I was consistent on my payments. I contacted a debt counseling services in late -. They have been making... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled March 8, 2016 - I missed a few payments on - private loans managed by American Education Services ( AES ) while I was sick. When I was told the - loan would default, I began making payments and quickly paid off the past-due amount. However, by that time, - of the loans had already been placed into default. For that loan, I received no communications - at all - about past due amounts or a warning that it would be put in default. I confirmed with AES that there was no communication received regarding that loan. I contacted AES in writing to request the loan be taken out of default, because I was not no... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled February 23, 2016 - I have a student loan from -/-/- ( from 20 years ago ) and have paid many - of dollars towards it. This past year alone, I paid nearly $4000.00. Last year I paid over $5000.00. The servicer is American Education Services. The principal balance is almost exactly the same since it was originally issued. This means that all that I have paid ( $ - ) has gone towards interest and not the principal balance. The interest rate is quite high, 7.625 %, and with a large principal balance ( $ - ), the monthly payments are high and I have done my best to pay them every month. However, som... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled January 29, 2016 - My online account access with American Education Services ( AES ) was blocked due to - returned payments within 12months. It was recommended to me to set up an automatic bill payment through my bank, but I could not do that until my account/loans were paid up-to-date. I was told I could not make a payment over the phone for that payment because my account was not up-to-date, so I needed to mail a payment in, but that I could make payments over the phone after the initial mail-in payment bringing the account current. I mailed in the payment and planned on paying over the phone the next month... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled January 22, 2016 - After multiple attempts to resolve this issue with the loan servicers, American Education Services and National Collegiate Trust, by presenting a reasonable repayment option that would allow for a full repayment of the loan they have illegally defaulted on. Their actions have been in direct violation of multiple federal laws. I am providing 30 days for these companies to agree to my terms of a full repayment of my student loans under the condition of a complete reversal of all illegal negative credit reporting against myself and my co-signer, as well as reasonable monthly payments. If no attem... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled January 20, 2016 - I attempted to pay off my loan on -/-/2016. I received an email -/-/2016 that the bank was unable to find the account and my payment had not been processed. I called American Education Services to resolve the issue on -/-/2016. I was told although i had been paying for my loan for years with - account, they had tried to charge an old bank account and that was why it did not process. After being on hold for thirty five minutes, I was told there was nothing they could do I would just have to wait for their system to clear the incorrect payment. I was told this could take a c... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled January 7, 2016 - Hello, I submitted a report on - ( complaint ref # - ) about - student loan otherwise known as - - - ( - ) about reducing my student loans. Recently, I was awarded a short-term payment for - for three months. When I agreed to the short-term agreement terms I was informed by an - representative that I could apply for a long term agreement, which I did. Furthermore, I was awarded the long-term agreement on -, but I was only awarded for - of my loans and not the other - due to my cosigner income. To be awarded for the long-term agreement, I submitted document... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled December 14, 2015 - Re : American Educational Services ( AES ) - - - - -, PA - School : - University -, Texas I am the co-signer ( father ) of a student who took out - - educational loans from -. Recently, - 2015, - contracted with American Educational Services ( AES - a -. ) to service the loans. From the beginning AES has not, in my opinion, correctly applied loan payments paid monthly to amortize the loans when such payment ( s ) includes extra funds above the required payment amount. I have contacted - directly and provided copies of such correspondence from - ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled December 9, 2015 - I recently consolidated my student loans with another bank/loan servicer. The loans after a lot of time in between were finially listed as paid in full. However there is a credit attached to my previous account. That credit has been on my account for well over 30 days and I believe American Education Services is purposely holding onto my credit as a way of punishment for leaving their company and add extra unnecessary interest charges to my new loan. I believe their response time to refunding this credit to me or my new lender is completely unethical and want this credited to me or my new loan... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 14, 2015 - I went to - Univeristy in - -, IN. I took out private student loans to help pay for school and immediately began repaying them when the loans went into repayment. That was -/-/-. It has been nearly 5 years since I made my first payment and my balance has n't been touched on the largest loan I have through AES/PHEASS. When I applied for these loans I was barely working full time for $ -/hour and supporting myself on my own ... very meagerly. However, the lender informed me that if I qualify for $1000.00 loan then I also qualify for a $30000.00 loan. That was -/-/-. How... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 7, 2015 - I have reached out to my student loan servicer multiple times to have my payments drafted on the - of each month. My servicer keeps telling me the issue has been taken care of but when I log into their website it shows my payments will be drafted on two separate days. I would like this issue to be corrected so i can ensure I have money in my account on the - so all my student loans can be paid on time. When will my online account be updated to show that my payment will be drafted on the - of each month. This is the 6th time I have contacted you about this issue since my my original... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 6, 2015 - American Education Services of -, PA had been servicing my private student loan until I paid it off in full in - of 2015. This loan was paid off many years ahead of schedule, I never missed a payment, nor was I ever late with a payment throughout the entire history of this loan. I know this as fact since I am in the military and my payments were made through my financial institution before the loan was paid and closed out. I have monthly bank statements to prove all of my payments were made in full and on time. After producing a payoff amount of over $62000.00 which is over twice the a... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled November 3, 2015 - During my - and - programs at University - in -, Texas, I received several private student loans to fund my tuition and expenses. Upon graduation, I began paying back my student loan debt through the company I borrowed the money from, -. Earlier this year, - began having American Education Services manage/service all existing student loans and - discontinued providing private loans to students. While - was servicing my loans, I never had any problems/issues with how my payments were handled/distributed among the different loans that I was paying towards. I was able to ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 23, 2015 - American Education Services has given me false information, charging me more than what is due, their website is not updated or organized, each representative gives students different information. Due to all of their fraudulent practices and false information, I have had multiple loans default now. I have tried working with them, I make payments because they tell me I have no options whatsoever even though I am in - school and do not have a job. They have destroyed my credit and made my life miserable. ... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 22, 2015 - I am having serious concerns regarding a student loan I have through American Education Services. Loan information is as follows : Disbursement date:10/28/2004. Loan Program : -Current Balance : $13000.00. Original Balance : $16000.00. Interest Rate : 5.130 % I have been in repayment for over 10 years and have paid $15000.00 since I began repayment and my balance has barely lowered. According to the standard repayment plan it should be completely paid off by now. Even more concerning is the repayment schedule seems to be moving backwards. Every month the principle portion lowers while... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 19, 2015 - The loan was paid off in -/-/-, by me refinancing the loan soley in my name with - - -. - - advised me that the amount they were going to send to AES was about - over the payoff amount, just to make sure the loan is paid off and the remandier shoud be sent back to them. I called when the account reflected the account was paid in full. They stated that the check will be sent in 30 days. A few weeks later that told me that they had a invlaid address for me and that they needed my address to send the check, however, every time I call I verify my address. I re-verified my ad... |
AES/PHEAA Student loan dealing with my lender or servicer trouble with how payments are handled October 17, 2015 - I am the cosigner parent of a loan with - - - -/-/-. Loan agreement terms ended -/-/-. Payments began -/-/- to current. -/-/- I requested consideration for cosigner release. Request denied for insufficient payments. 48 are required. -/-/- I applied again. Request denied for forbearance applied. I submitted proof to AES of all payments from -/-/-,-/-/-,-/-/-,-/-/- and 18 month pay history for -/-/-. I sent all these bank statements which has only my name on the account and a copy of my loan agreement that i signed in - with -. No ... |