AES/PHEAA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Indiana

I went to - Univeristy in - -, IN. I took out private student loans to help pay for school and immediately began repaying them when the loans went into repayment. That was -/-/-. It has been nearly 5 years since I made my first payment and my balance has n't been touched on the largest loan I have through AES/PHEASS. When I applied for these loans I was barely working full time for $ -/hour and supporting myself on my own ... very meagerly. However, the lender informed me that if I qualify for $1000.00 loan then I also qualify for a $30000.00 loan. That was -/-/-. How can being credit worthy for $1000.00 mean that I 'm equally as creditworthy for $30000.00 especially at that income? While I was in school it capitalized until it totaled $45000.00. I 've been paying more than my statement says I owe, sometimes by as much as $300.00 ... yet the principal on the large loan still never goes down.


) and if I pay half what my loans were for ... their lawyers will prove the loans are invalid and will have them dismissed. Has anyone heard of - - -., - -, or national legal staff support? These are the people claiming to handle my case, and I just recently was sent a power of attorney form to have notarized in case lenders refuse to release information. I am afraid to go forward any more than I already have until I know this is n't a scam. How do I fix the damage I may have already caused myself by following their directions and not paying the lender? I feel like without doing something, I will never pay these loans off. Until last month, I 've paid faithfully, and usually more than I owe. I do n't understand how I 'm not getting anywhere when the bill says I owe $95.00 but I have paid $400.00. Where is my money going and if I owe it, why is n't it on my bill!?

AES/PHEAA customer in Indiana
Nov 14, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
In progress

Created with Highcharts 4.2.3AES/PHEAAComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/201610/201611/201612/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AES/PHEAADealing with my lender or servicer82.2%3.9%9.6%4.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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