AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New Jersey

I am the cosigner parent of a loan with - - - -/-/-. Loan agreement terms ended -/-/-. Payments began -/-/- to current. -/-/- I requested consideration for cosigner release. Request denied for insufficient payments. 48 are required. -/-/- I applied again. Request denied for forbearance applied. I submitted proof to AES of all payments from -/-/-,-/-/-,-/-/-,-/-/- and 18 month pay history for -/-/-. I sent all these bank statements which has only my name on the account and a copy of my loan agreement that i signed in - with -. No one requested a forebearance. I made the payments from my account. I identified my daughter had worked while attending college all of -/-/-, -/-/-, -/-/- and current. The forebearance could not apply in this case. AES forwarded a account transaction summary showing 3 cosigner payments applied in -/-/-, 4 cosigner payments in -/-/-, 10 cosigner payments in -/-/-. I handled these transactions from my account to ensure AES would receive payments while my daughter was building steady employment history. The payments came from one account, all. Checks. My contract with - was sold to AES in -/-/-. My contract does not say loan servicing agency reserves the


agree or decline. I found out the loan was sold when AES falsely denied my request for release. I spoke to a local - branch about this. I learned that - does not make cosigner release decisions because the loans were sold. The AES representative told me - decides because I challenged the incorrect forebearance denial & payment schedule denial. I 'm concerned both myself and daughter will be a financial hostage to AES. I forwarded my appeal to the VP of Compliance and VP of Loan Operations. The account transaction summary was the answer. I need a referral for consumer protection. Please advise. Thank you. - -