AES/PHEAA Student Loan Complaint

AES/PHEAA Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Texas

I have reached out to my student loan servicer multiple times to have my payments drafted on the - of each month. My servicer keeps telling me the issue has been taken care of but when I log into their website it shows my payments will be drafted on two separate days. I would like this issue to be corrected so i can ensure I have money in my account on the - so all my student loans can be paid on time. When will my online account be updated to show that my payment will be drafted on the - of each month. This is the 6th time I have contacted you about this issue since my my original request to have my due date changed. I will be filing yet another


RE : Payments & Billing [ - ] Thank you for contacting American Education Services ( AES )! Your loans are due on the - of the month. I have submitted a request for your online account to be updated with the correct due date. Please allow up to ten business days for the request to be processed. I apologize for any inconvenience this issue has caused you. AES APPRECIATES OUR MILITARY MEMBERS! Based on your service, you may qualify for a lower interest rate and/or deferment of your student loans. For additional details, please visit -If you require further assistance, please visit www.aesSuccess.org and click the 'Contact Us ' link for information on contacting our Customer Service Department . The 'Contact Us ' feature also allows you to submit inquiries via secure email. Through your online account, you may view account details and access additional services. Sincerely, -American Education Services - - Original Message - -On - -, 2015 at - -, Account : -Date of Birth : -Email Address On File : Message : Reply My Existing Loans -I 'm replying to an inquiry that I recently put in and was given the response that my due date was changed to the - of each month. If my due date has changed to the - then why does my online account show that a payment will be debited from my account on -? I want my payments to be debited on the - of each month-This message contains privileged and confidential information intended for the above addressees only. If you receive this message in error please delete or destroy this message and/or attachments. The sender of this message will fully cooperate in the civil and criminal prosecution of any individual engaging in the unauthorized use of this message. Code : PHEAA