Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Virginia

I took out a loan for US $13000.00 from Sallie Mae to pay for my first year of - tuition at - and, after the semester started, requested a refund of the small cash difference. After much argument and delay, - 's sent me a refund. However, there is still roughly US $340.00 missing and unaccounted for, despite my formal -/-/2016 complaint [ attached to this CFPB complaint ] to - ( who had no response ), the Department of Education ( who had no response ), and Sallie Mae ( who claimed it 's not their problem ). At this point, I consider the money missing/stolen, yet I am still paying interest and principal on these missing funds. Moreover, the " it 's not our problem '' approach from Sallie Mae - my lender - is as wildly unacceptable as the non-response of - 's to inquiries from both myself and Sallie Mae.