Iowa Student Loan consumers have reported over 46 official complaints. Out of the 46 consumer complaints against Iowa Student Loan, 15% were disputed by the consumer (i.e. the consumer was not happy with how Iowa Student Loan responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Iowa Student Loan resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Dealing with my lender or servicer | 19 | 11% |
| Repaying your loan | 11 | 18% |
| Can't repay my loan | 9 | 11% |
| Problems when you are unable to pay | 4 | 25% |
| Communication tactics | 1 | 0% |
| Disclosure verification of debt | 1 | 100% |
| Improper contact or sharing of info | 1 | 0% |
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File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsIowa Student Loan Student loan dealing with my lender or servicer need information about my balance/terms January 19, 2017 - I want to receive in the mail, all information pertaining to my loan from its inception in 2004 through today. Fees charged, interested charged, payments made, etc in chronological order. Please include a legend so I can understand your abbreviations.... |
Iowa Student Loan Student loan can't repay my loan can't decrease my monthly payments October 8, 2016 - I recently came out of bankruptcy and began making payments on my loan for almost a full year. The loan company, Aspire, keeps adjusting my variable interest rate upwards. I have called and spoken with them about my monthly payments and keeping it affordable, as well as paying them off as soon as I can. I have begun paying my loans a little earlier to help with paying it off sooner. However, my interest rate has steadily increase and make it difficult to lower my principal. I am the mother of a child with a -, and I can not afford for the company to keep raising my interest rate and making ... |
Iowa Student Loan Student loan dealing with my lender or servicer July 15, 2015 - This complaint is for how the customer service of - - - handled a recent issue with their online payment system. Payments made online during the date of -/-/15 faced system issues where the payment was triplicated instead of processed only once. I became aware of the issue only after checking my online bank account ( -/-/15 ) and saw the reoccurance of the transaction and the overdraft they were causing. In following up with Aspire customer service on -/-/15, they informed me that they knew of the problem and were working hard to correct it. During the conversation, ... |
Iowa Student Loan Student loan dealing with my lender or servicer April 21, 2015 - Iowa Student Loans ( now Aspire Servicing ) is harassing myself, my family, & friends even though I am up to date on my payments. They are currently calling anyone I have ever put as a reference in a very creepy manner, refusing to say why they are calling. This is scary to my loved ones as I am currently going though a custody battle & they have been worried for my son & I 's safety. I am personally receiving calls up to - times per day on my phone while I am at work. I had to block their phone number as the constant calls was disrupting my life. I do not see the need for constant calls wh... |
Iowa Student Loan Student loan dealing with my lender or servicer March 30, 2015 - Iowa Student Loans, now Aspire, has consistently called us and our daughter regarding her outstanding loan from - College. As was necessary, she obtained several loans over the period of four years. As her parents, we co-signed her loans. After college we made repeated attempts to consolidate her loans. The response was not possible ''. The result was - loans, each due on different time of the month, all accruing interest. We attempted to set up a regular schedule, and, new to the workforce, she did her best to meet the loan payments. We helped as we could to offset the payments. Since ... |