Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Arizona

My father passed away on - -, 2016. He was a cosigner on my private student loans that paid for my - studies at - University in -. Navient called his number because I was approximately one week late on making the payment in -/-/- following his passing. I answered the call and informed them of his death. I made the payment over the phone and I was told to send in his death certificate to release him as a cosigner. On -/-/2016 I received an E-Correspondence from Navient stating that : " Your cosigned private loan has been referred to - - , -, to resolve the outstanding balance. They may attempt to contact the executor of the cosigner 's estate. If you provide a new, credit-worthy cosigner for your loan, we can recall the account from - -. If you do n't name a new cosigner ... - - - attempt to locate the executor to discuss the status of the estate and the procedures for filing a claim with the probate court where the estate will be settled. The promissory note you signed provides that the loan may be declared in default and due in full if any borrower or cosigner passes away ; however, we wo n't declare the loan in default as long as you continue to make regular, monthly payments. '' I 'd thought my father would be released from the loans, especially since my loans are in good standing and I fully intend to continue making monthly payments.