Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Texas

The following statement cites and corresponds with a previous report filed against Navient Solutions , Inc. as of - -, 2016. The issues that will be addressed are in regards to the inaccuracies of Navient 's online account information, and the conflict of information and instruction to clientele between company representatives and paper documentation. Navient Solutions , Inc. is requiring three qualifying payments to be made in order to qualify for the Rate Reduction Program. " The Rate Reduction Program you were approved for requires three qualifying payments to be made before you are officially enrolled into the program. Your third qualifying payment is scheduled to post on - -, 2016. '' Recent phone calls from representative - - of the Collections Department of Navient Solutions , Inc. have instructed that these three qualifying payments are set to the amount of $350.00, with the program to be successfully initiated after the third qualifying payment,


to process, though no further information is stated to constitute or define the exact specifications qualifying payment. Conflict of interest is also revealed in the recent response made by Navient Solutions , Inc., in reference to to previous Case Number - : " It is important to note that your enrollment into the Auto Pay Program is not set to begin until - -, 2016 when you have successfully completed enrollment into the Rate Reduction Program. The three qualifying payments you had set up over the phone on - -, 2016 for enrollment into the Rate Reduction Program are recurring payments and not payments initiated under the Auto Pay Program. '' This information does not provide clarification for the current conflict of the correct payment amount, which has been previously agreed by both parties to be set to $350.00 for three qualifying payments. " You qualified for a reduced interest rate of 7.00 percent under the program, which would reduce your monthly payment from $430.00 to $350.00 under the program. The Rate Reduction Program requires three qualifying payments to be made for the modified payment amount before your loan is officially enrolled into the program. Your third qualifying payment is scheduled for - -, 2016. Assuming the payment clears, you will then officially be enrolled into the program retroactively, effective from the date you were initially approved for the program. ''