Review and analysis of 110 consumer complaints against Blackhawk Network Holdings Inc.
Out of the 110 consumer complaints against Blackhawk Network Holdings Inc. Prepaid Card, 23% were disputed by the consumer (i.e. the consumer was not happy with how Blackhawk Network Holdings Inc. responded to their complaint) and 99% were processed in a timely manner. 36% of consumer complaints against Blackhawk Network Holdings Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Fraud or scam | 37 |
| Managing, opening, or closing account | 34 |
| Unauthorized transactions/trans. issues | 25 |
| Adding money | 9 |
| Fees | 3 |
| Advertising, marketing or disclosures | 2 |
Blackhawk Network Holdings Inc. other transaction issues February 3, 2017 - Dear Consumer Financial Protection Board, On -/-/- I attempted to sell - - - E-Gift Cards to gift card reselling website Cardpool, with a total face value of -USD. Following the submission of my order, Cardpool marked my order as order as a " physical gift card sale '' and requested that I send them the gift cards via -. I then contacted the store and explained that I did not have a physical gift card and asked if they would process the transaction, as I had already submitted to them the gift card numbers and pin information. Since then I have sent several emails and have r... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues December 8, 2016 - I purchased - giftcards together valuing approximately $1500.00 from Giftcards.com of -. When I attempted to activate the cards, I was unable to do so and directed to contact customer service. I called and was told that they were unable to help me and would escalate it to their " second level department. '' They said it would take - business days to receive a response. That was on -/-/-. On -/-/-, I still had not received a response and am still out $1500.00 which I badly need. So, I called again. This time, I was told that they could offer me no information or help and ... |
Blackhawk Network Holdings Inc. fraud or scam December 4, 2016 - I purchased to 'Simon 5 % back ' Giftcards, with a balance of - on each card. The card has a promotion that if it is used at certain merchants, 5 % of the purchase will be refunded to the card. I made a large purchase at - for approximately -, using my - cards. - is one of the merchants included in the promo. So 5 % was refunded to both cards. I subsequently returned the merchandise to - and they credited the funds back to the cards. At this point Blackhawk Network ( BHN ) blocked my cards. It is very difficult to deal with them. It took a week for them to even do anything. T... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues November 10, 2016 - I was directed by the company that confirming funds with a 3rd party via their phone system would be safe and secure, as long as the card number was only keyed in and not spoken. As this seemed odd, I called back and another, different employee also assured me that it was safe and secure to key in the number. I followed the company 's official 's directions and keyed in the number as directed. As a result, the other party somehow obtained the number and withdrew $500.00, stealing the balance on the card. I record all such calls and have both agents as well as a supervisor assuring me that ... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues November 1, 2016 - I am trying to dispute a transaction with blackhawk network on a prepaid visa card. I have submitted the dispute form both via fax and email, but have not received any confirmation that the dispute form has been received and is being processed. I have called several times and spoke to several different departments and no one can get me in contact with the dispute team for a status of my dispute. Their terms state they can only accept disputes that are initiated within 60 days from the transaction, but fail to even provide a confirmation of receiving the dispute or the status of the dispute -... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues October 30, 2016 - myprepaidcenter.com declined a transaction before the card expired. Stole the $100.00 balance I had left.... |
Blackhawk Network Holdings Inc. managing, opening, or closing account October 24, 2016 - They closed my card account and did n't give me a reason. Now they are going to charge me money to send me a check for the remaining balance. They have not presented any other way for me to receive the money without paying them a fee.... |
Blackhawk Network Holdings Inc. advertising, marketing or disclosures October 21, 2016 - My prepaid Visa card ( issued by Blackhawk Network ) has a misleading " Funds Do Not Expire '' statement on the front of the pre-paid credit card. There is a " Valid Thru '' date that denotes when the card, in fact, deactivates. Once a card deactivates, the funds are not " gone '', but instead require egregious reactivation fees ( $15.00 fee for a $25.00 gift card ). The problem is that this is misleading consumers when Blackhawk Network says " Funds do not expire ''. It conflicting, confusing, and dangerous for consumers who depend on these prepaid cards.... |
Blackhawk Network Holdings Inc. fraud or scam October 7, 2016 - greetings, - ago, i recevied a prepaid visa card as a gift. it was issued by PAYPOWER/- : card no. - - - - ; expiration - ; security code, - i activated it last week and everything appeared fine until i attempted to make purchase. i was told there were NO funds in the account. i called PAYPOWER and was told that i had to give them the original amount loaded onto the card before it could be activated. well, since it was a gift, i 'm unsure if i ever knew the original amount, and if i did, i have long forgotten. these cards are usually affixed to a display card that shows... |
Blackhawk Network Holdings Inc. fees October 1, 2016 - I recently received a refillable prepaid - card in the amount of $25.00 as a gift from work. After 10 days I was billed $5.00 as " monthly management fee ''. My complaint is, how can a credit card company charge such high fees just for providing the card? On a $25.00 card that 's like 100 % interest per year ( maybe more )! This is on top of the fee that they charge the company where you use the card ( usually 2 percent I think ), and the fee charged when you purchase the card ( usually around - dollars ). How can the government allow such usury rates to be charged by creditors?... |
Blackhawk Network Holdings Inc. managing, opening, or closing account June 16, 2016 - My account got locked because the company changed the policy and started locking accounts automatically for any transaction over a $1000.00. I have not been able to use the account for months. I requested the account to be closed and the funds to be returned to me. After submitting all the requested documents, the company representative gave me 30 day deadline before the check would be issued. It has been over 2 months since and the account remains open and the crooks continue charging me monthly fees.... |
Blackhawk Network Holdings Inc. adding money June 12, 2016 - I bought a reloadit pack from Blackhawk network. I am trying to add $500.00 from their website to - of my netspend cards and both cards are coming up restricted on their end. I have a total of $1500.00 worth of reloadit cards that I need to use to put money on my netspend card. Both companies are saying it 's the other. I just need this figures out I leave for a vacation at the end of the week.... |
Blackhawk Network Holdings Inc. other transaction issues May 24, 2016 - On - -, 2016 I submitted a bill payment for $990.00 to a merchant through the reloadit safe ( www.reloadit.com ). When setting up the payee information, I entered the wrong account information. When the payee received the payment they could not match the account number and returned the payment to Reloadit ( through Reloadit 's vendor - ). I have been trying to work with Reloadit and their parent Blackhawk networks since that time to get a refund. On - - I was told that the case had been resolved and they would mail me a refund check in 30 business days. After several follow up... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues May 24, 2016 - Hello, I had an unauthurized charge on my prepaid gift card. HAve been going through the process with the company however they refuse to respond to my dispute or any phone calls anymore. They promised it would be reviewed within - days and it has been -months! The company is Intellispend.... |
Blackhawk Network Holdings Inc. fraud or scam May 21, 2016 - I purchased a Reloadit pack to load money onto my - card. Their website said they supported -. Tried to perform the load and got a message saying that my card had to be verified. Waited a couple of hours and the verification had n't yet occurred. Called customer service and was told that it would take 4 hours. This should have been mentioned on their website. Tried to perform the load the next day. Still did n't work. Found out through calling customer service that they only support certain - cards. Again this was not mentioned on their website. I asked how can I get my money back a... |
Blackhawk Network Holdings Inc. fraud or scam May 13, 2016 - Consumer Financial Protection Board Complaint : OmniCard Reward Debit Card # - I purchased kitchen cabinets and was rewarded with a $500.00 reward card by the cabinet maker, -. It had a " good thru '' date of -. On -/-/2016 I attempted to use the card to purchase some car parts from - at their web site. I entered the card information and the card was accepted for the charge in the amount of $57.00 at the web site on -/-/2016 @ - pm as evidenced by the date stamp on the invoice. The card number and expiration were noted on the invoice. On - -, 2016 I receive... |
Blackhawk Network Holdings Inc. managing, opening, or closing account May 12, 2016 - Today, - -, 2016, I bought what I thought was a prepaid - card to pay a bill online. I got home and realized it was n't a regular prepaid card. It was a - branded by a company called " PayPower ''. To access the funds and pay my bill, I " activated '' the card ( https : //www.paypower.com- ) and found myself being required to open an account. My cash was now locked into the card and I had to pay my bill so I continued the process, intending to pay my bill and then close the PayPower account. Once I had paid my bill, I logged back into PayPower. The site showed my payment... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues April 29, 2016 - I paid a merchant for an item I never received. The online merchant was - / - aka -. I had to dispute this transaction with the company that handles the - gift card, Blackhawk Networks. I have faxed them twice and called them 3-4 times and they have not yet assisted me. It has been 90 days since their letter and they have not yet resolved my dispute and can not even tell me if they received the documentation that I sent to them. All of this info will be included in the attachment that I am uploading.... |
Blackhawk Network Holdings Inc. fraud or scam April 20, 2016 - This is my second complaint. My first ended up being Case number : -. Blackhawk provided a weak partial response saying they were investigating over two weeks ago, and my money is still locked up. I can not access any funds in my account, and this has been the case for over - months now. ... |
Blackhawk Network Holdings Inc. adding money April 9, 2016 - I purchased a ReloadIt pack and loaded $240.00 on it to put on my prepaid debit card. After loading the pack it was said that I had to open a safe on Reloadit.com and add the card that I want to load in the safe. After adding the card and the reload pack to the safe, I attempted numerous times to load my card to get a message that says card is being verified. On the pack it says instant load. I called Reloadit and the representative says it takes 4hrs and its a federal government regulation. I asked for where it says that and she said in the terms and condition, when asked what part she hang... |
Blackhawk Network Holdings Inc. managing, opening, or closing account April 4, 2016 - My Tmobile Visa account was closed due to an " internal risk issue '' with $3000.00 in the account. I 've called multiple time with the first - people telling me the money is simply gone. The third time I called, I was told to send in a picture of my ID next to my face ( a ridiculous request ) as well as receipts from my last transaction ( over a week ago and those receipts are long gone in the trash ) They said there is not other way to get my money back. ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account March 28, 2016 - I requested account closure via - mail -/-/2016, per the Terms and Conditions of the account, by mailing the card and a letter requesting closure. While not required per the t & c, I also included copies of my photo ID, as a courtesy and proof of my identity and address. My account balance at the time was -, and I asked that it be sent via check to my address on file, which matches the address on my photo ID. As of -/-/2016 I have still not received a refund. I was also charged a 'monthly maintenance fee ' of $5.00 on -/-/16, and again on -/-/16, indicating the ... |
Blackhawk Network Holdings Inc. fraud or scam March 23, 2016 - A vehicle was advertised on -, supposedly by a - - -, -. The purchase was to be made following receipt of an " - '' invoice and deposit of cash into a REloadit Safe account. The vehicle would then be shipped by the " - - '' at - - MD. There was supposedly a seven day trial period upon arrival of the vehicle. Communications between the potential buyer and the impostor were by internet text and email. Research indicated a cyber crime scan.... |
Blackhawk Network Holdings Inc. fraud or scam March 21, 2016 - On - -, 2016 i loaded $500.00 to my account ending in -. My account has since been frozen, with no ability to use the card for debit transactions, no bill pay functions, no ability whatsoever to transfer money off the card. ... |
Blackhawk Network Holdings Inc. account opening, closing, or management February 16, 2016 - Previous case number is -. Blackhawk Network Holdings Inc owes me $5700.00. I submitted all necessary information on - -, - to receive the refund owed to me and I have the email to prove it. They claimed to have sent me a check on - -, - which I have not received. After filing a complaint with the CFPB, on - -, -, they stated they will reissue a check and I should receive it in 7-10 business days. I have not received it. Furthermore, I called today ( - -, - ) and confirmed that the last time they issued a check was on - -, - and that the case... |
Blackhawk Network Holdings Inc. managing, opening, or closing account January 29, 2016 - On - -, 2016, I requested a refund of my prepaid card 's balance since I had issues using it at a merchant. The customer service agent said I should receive a paper check for $200.00 in 10 business days. On - -, 13 business days ( excluding the holiday ) later, I still have not received the refund check. Upon calling customer service, they said it may take up to 30 business days. The discrepancy between the original call on - - to what I was told on - - is alarming and give me great concern as to when I should expect to receive the check. It is a - Prepaid Visa G... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues January 27, 2016 - I attempted to use - Gift Cards : ( - ) - ( 2 ) - - 3 - - valued at $500.00, $500.00, and $42.00 remaining from a $200.00 gift card at a - on - -, 2016 ( Ref # 's - ). All - rang up as unauthorized. I was told it was a glitch in the system and that the money should have still been left on the cards. I then called the number on the back of the card and was told that the cards had been charged by - when in reality they all - came up as unauthorized and not used. I was told to fill out a form and wait - to 90 days. I ca n't wait - to 90 days... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues January 19, 2016 - I ordered - $300.00 visa prepaid card on - ( order # - ) on -/-/15. The order is supposed to be fulfilled by -. I called - on -/-/15 because I did not receive the prepaid cards. Agent requested me to wait until -/-/15. I called again on -/-/15, and agent agreed to void the old cards and ship - new cards ( Call Reference # - ). I called - again on -/-/-, agent said that they have not resent the prepaid cards, but they agreed to send it soon ( Call Reference # - ). I received a phone call from - on -/-/-, and they stated that thos... |
Blackhawk Network Holdings Inc. managing, opening, or closing account December 22, 2015 - This T-Mobile card was advertised with various benefits for T-Mobile wireless customers. However, they were unable to verify my identity as a T-Mobile wireless customer despite many attempts. I am not told which information does not match up. Just that the " system '' can not verify my identity and that I should check " Public records '' to make sure everything is correct. Then I am told that if I want a refund of the amount on the card, then I would have to pay a check-issue fee. Otherwise, I can use the card as a gift card ( as a non-T-Mobile wireless customer ) with various fees attached to... |
Blackhawk Network Holdings Inc. money was not available when promised December 18, 2015 - I purchased and placed $100.00 onto a " Reloadit '' card. In going to access my already established 'safe ' account, the site states that it can not connect to the service at this time. ( www.reloadit.com ) I have been trying this since -. I also tried to call the number listed and get nothing but 'dead air ' ... no ringing, no anything. ( - ) I am needing to transfer this cash to a pre-paid debt card to do as I need ... like buy xmas presents! ( and bills, -, etc ... ) ... |
Blackhawk Network Holdings Inc. fraud or scam November 22, 2015 - I purchased Reloadit brand reload packs for a - prepaid card. This company requires you to load these packs into an online 'safe ' and then from there you can load your card. The website allowed me to load these packs into my safe, then would n't let me load them to my card. I logged out and came back later to find the company had locked me out of my own safe. I called their customer service line numerous times. I was accused of stealing these packs and was told I must provide proof that I bought them. They considered it suspicious to have purchased these packs from more than - location ... |
Blackhawk Network Holdings Inc. using a debit or atm card November 17, 2015 - Dear Sir/Mdm, -/-/-, I submitted my complaint against Paypower ( case number : - ). On -/-/2015, the company replied through your agency stating " Blackhawk will need - - to send in proof of identity ( state issued ID ) and a copy of a utility bill proving an accurate address. Once we receive this information, Blackhawk will issue a full refund check to - - at the address he confirms with his utility bill. Further, as a courtesy, Blackhawk will also credit the current monthly maintenance fee that has been assessed. " However, after sending all the documents, the comp... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues November 4, 2015 - I purchased visa gift card labeled as debit from giftcardmall, but they are sending product incapable of handling debit transactions. The major issue is that this specific debit product I received does not come with PIN ( in violation of federal reserve board regulations ), therefore, it can not be processed as debit card even though it has the word of DEBIT on the card. Additionally, they deliberately mixed the " terms and conditions '' of different products ( issued by different banks ) for the same item, so that consumers are unable to tell which product we are actually purchasing. Th... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues November 3, 2015 - I purchased - gift cards from -. When I tried to use them later my purchases were declined. I checked my balance on each card and they had all been used up. I immediately contacted - for assistance and they told me they would take 4-6 weeks to investigate and get back to me. They also asked me to send in multiple documents and proof of purchase. I did all that. As of now I 've only received the funds back on only - of the cards. I 've tried asking for updates on the other - cards but I still get quoted the same line : " please wait 4-6 weeks for our investigation to finish. ''... |
Blackhawk Network Holdings Inc. fraud or scam October 30, 2015 - - refunded a transaction for $68.00 back to my GoWallet VISA. The money has not shown up in my GoWallet balance. When I called GoWallet they said that they do not have my refund and - was lying. They said I had to start a recovery process with GoWallet that would take 90 days to process. When I asked to start that process to recover my missing refund they said they could not because the support people do n't have time. This seems to be a scam service that is hoping I will give up. Please help me. I can not afford to loose my money. ... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues October 21, 2015 - - - Offered us a $100.00 - card if we switched our cable and internet from - - to them. We changed and they sent us a card, but it had zero dollars on it. When we called - - they said we had to call a third party vendor for the card, Blackhawk -. Blackhawk - said the card was used for fraudelant charges - and the card had never been activated. They told us to send in a dispute form, we did, and they sent us another zero balance Pre-Paid card. ... |
Blackhawk Network Holdings Inc. fraud or scam October 19, 2015 - I completed my tax return using - online service. On the last page, there 's an inquiry as to how I 'd like to receive my funds. It also advertised a quicker way to receive my funds by receiving it on a debit prepaid card, PayPower. This prepaid visa card is powered -. I went with this option. The - deposited $9.00, - into my account with these people and I have yet to receive my funds. PayPower claims that they 've returned the money to the -. The - confirmed that - received the funds on my behalf and has cashed it. PayPower confirmed receipt of said funds ; however, ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account October 19, 2015 - My account was closed and I am still waiting for the company to send me my money. ... |
Blackhawk Network Holdings Inc. adding money October 15, 2015 - I put money on a card and she took my money ... |
Blackhawk Network Holdings Inc. account opening, closing, or management October 6, 2015 - I have tried unsuccessfully to correct my date of birth on my PAYPOWER DEBIT VISA CARD and can not get the card company to make this change. My card will expire at the end of - 2015. ... |
Blackhawk Network Holdings Inc. fraud or scam October 5, 2015 - On - -, 2015, I purchased a Reloadit Pack and loaded - onto the card to later transfer onto my son - - card the Only- Visa loadable card. I contacted the Reloadit customer service at -. I spoke with the first person out of at least - foreign speaking reps., they gave me the run around like I have never experienced. I contacted the company - - and asked what I needed to do if anything on my end. - - told me that they are no longer doing business with Reloadit. I called Reloadit back and asked to speak with a supervisor. Supervisor denied knowing anything abou... |
Blackhawk Network Holdings Inc. unauthorized transactions/trans. issues September 22, 2015 - PayPower has failed to provide credit. Case number - states that Pay Power is waiting for proof of purchase, submitted proof of purchase along with this statement. Create a dispute on - and still no resolution and it is -. Pay Power card number is **************** exp date ; -. ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account September 22, 2015 - I have a paypower prepaid card. I loaded more than $3000.00 on the card. Now they hold my money and I can not use my card. I emailed the customer service and was told that they can not locate my account. I called the company and was informed someone will contact me. I never heard back from them. However, they kept charging my account after cancellation ( whatever you name it ). The latest Maintenance Fee was charged on -/-/2015. This company is just a scam. Please help. ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account September 10, 2015 - I had a T-Mobile Prepaid Debit Card and was using it fine for almost a year. They summarily closed it about six weeks ago ( - - ) and accused me of not using it properly? I was very upset. I have a great deal of money in it and even though I submitted all the documents they requested for a refund, I still have yet to receive it, let alone any response from them. I 'm very worried and concerned about my money. Which, it should be noted, is diminishing since they are charging a monthly maintenance fee '' despite the fact that it 's a closed account!?! ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account June 30, 2015 - I purchased - reloadit packs, now I am unable to access the money on either card. The customer service of both reloadit and blackhawk are not providing any resolution. Reloadit is telling me to go buy a PAyPower card and then they can transfer it. The problem is I have to pay another set up fee, maintenance fee, and transfer fee if I do that. Both customer service are telling me they can escalate the issue which will take 1-3 business days to get a response. I feel like I am being taken advantage of. ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account June 29, 2015 - - now been over a week that i bought some Relodit Packs ( https : //www.- ) from BlackHawk Networks ( http : //- ) and have not been able to load them to my - prepaid - Card. I called Relodit Packs customer support daily and still have not been able to access my funds i have stored on their cards. ... |
Blackhawk Network Holdings Inc. fraud or scam June 29, 2015 - On -/-/15 I loaded $50.00 ( cash ) on to a Reloadit pack. ( This is one of the companies that offers reloads for - Prepaid Mastercards, which is the card I have,. They, Reloadit, are backed by Blackhawk Network California ) I then followed the directions on the pack to open a Reloadit Safe on their website. After I completed the information the website requested, I received a popup message that said I would receive an email of how to complete the activation of my Reloadit Safe. I kept checking my email account ... no email from Reloadit. - hours + later I called them, this would ... |
Blackhawk Network Holdings Inc. adding money June 28, 2015 - I tried logging into my Reloadit Safe account last night and was not able to gain access so I could unload a card I purchased earlier. Now after 24 hours of trying still no access to my account. Reloadit Safe says they sent a email to verify my device but the email never arrived. Made several additional attempts but still no email.Very poor service. This has happened on several occasions in the past by usually resolves in a few hours but not this time. Attempt after attempt just fails. Very dissatisfied with the lack of response and ability to contact Reloadit services. ... |
Blackhawk Network Holdings Inc. money was not available when promised June 28, 2015 - My sister in Iowa purchased a reload it money pack in the amount of $150.00 to be transferred to my - card. Reloadit.com requires customers to establish what they call a safe '' for fast secure money transfers. It has now been 48 hrs and I have yet to receive access to my funds. I have rudely been advised by reloadit.com 's customer service that they are experiencing technical difficulties with no ETA of when it will be resolved. This was an emergent situation and my family has had to suffer without food and now possibly electricity because of not receiving timely funding. ... |
Blackhawk Network Holdings Inc. managing, opening, or closing account June 8, 2015 - I purchased a $500.00 load it pack for my paypower pre paid credit card on - -. With no prior notice to their customers they added a new level of security to their process called safe ''. The program was not ready to be implemented with all of the issues they were having accessing the safe program. I purchased this card to pay - bills that were due immediately so I closed my account with paypower and asked for a refund check for my $500.00 reload it pack and still have not received my refund check as of - -, - each time I call and speak with - she assures me the check... |