Blackhawk Network Holdings Inc. Prepaid Card Complaint

Gift or merchant card Advertising, marketing or disclosures

Blackhawk Network Holdings Inc. Prepaid card department,

Gift or merchant card Advertising, marketing or disclosures Michigan

My prepaid Visa card ( issued by Blackhawk Network ) has a misleading " Funds Do Not Expire '' statement on the front of the pre-paid credit card. There is a " Valid Thru '' date that denotes when the card, in fact, deactivates. Once a card deactivates, the funds are not " gone '', but instead require egregious reactivation fees ( $15.00 fee for a $25.00 gift card ). The problem is that this is misleading consumers when Blackhawk Network says " Funds do not expire ''. It conflicting, confusing, and dangerous for consumers who depend on these prepaid cards.

Blackhawk Network Holdings Inc. customer in Michigan
Oct 21, 2016

* Source: CFPB Complaint Database

Blackhawk Network Holdings Inc. response to complaint:
Closed with explanation

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