Review and analysis of over 34 complaints against Blackhawk Network Holdings Inc.
Blackhawk Network Holdings Inc. consumers have reported over 34 official complaints related to Managing, opening, or closing account. Out of the 34 consumer complaints against Blackhawk Network Holdings Inc., 21% were disputed by the consumer (i.e. the consumer was not happy with how Blackhawk Network Holdings Inc. responded to their complaint) and 100% were processed in a timely manner. 38% of consumer complaints against Blackhawk Network Holdings Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account October 24, 2016 - They closed my card account and did n't give me a reason. Now they are going to charge me money to send me a check for the remaining balance. They have not presented any other way for me to receive the money without paying them a fee.... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 16, 2016 - My account got locked because the company changed the policy and started locking accounts automatically for any transaction over a $1000.00. I have not been able to use the account for months. I requested the account to be closed and the funds to be returned to me. After submitting all the requested documents, the company representative gave me 30 day deadline before the check would be issued. It has been over 2 months since and the account remains open and the crooks continue charging me monthly fees.... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account May 12, 2016 - Today, - -, 2016, I bought what I thought was a prepaid - card to pay a bill online. I got home and realized it was n't a regular prepaid card. It was a - branded by a company called " PayPower ''. To access the funds and pay my bill, I " activated '' the card ( https : //www.paypower.com- ) and found myself being required to open an account. My cash was now locked into the card and I had to pay my bill so I continued the process, intending to pay my bill and then close the PayPower account. Once I had paid my bill, I logged back into PayPower. The site showed my payment... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 4, 2016 - My Tmobile Visa account was closed due to an " internal risk issue '' with $3000.00 in the account. I 've called multiple time with the first - people telling me the money is simply gone. The third time I called, I was told to send in a picture of my ID next to my face ( a ridiculous request ) as well as receipts from my last transaction ( over a week ago and those receipts are long gone in the trash ) They said there is not other way to get my money back. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account March 28, 2016 - I requested account closure via - mail -/-/2016, per the Terms and Conditions of the account, by mailing the card and a letter requesting closure. While not required per the t & c, I also included copies of my photo ID, as a courtesy and proof of my identity and address. My account balance at the time was -, and I asked that it be sent via check to my address on file, which matches the address on my photo ID. As of -/-/2016 I have still not received a refund. I was also charged a 'monthly maintenance fee ' of $5.00 on -/-/16, and again on -/-/16, indicating the ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account January 29, 2016 - On - -, 2016, I requested a refund of my prepaid card 's balance since I had issues using it at a merchant. The customer service agent said I should receive a paper check for $200.00 in 10 business days. On - -, 13 business days ( excluding the holiday ) later, I still have not received the refund check. Upon calling customer service, they said it may take up to 30 business days. The discrepancy between the original call on - - to what I was told on - - is alarming and give me great concern as to when I should expect to receive the check. It is a - Prepaid Visa G... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account December 22, 2015 - This T-Mobile card was advertised with various benefits for T-Mobile wireless customers. However, they were unable to verify my identity as a T-Mobile wireless customer despite many attempts. I am not told which information does not match up. Just that the " system '' can not verify my identity and that I should check " Public records '' to make sure everything is correct. Then I am told that if I want a refund of the amount on the card, then I would have to pay a check-issue fee. Otherwise, I can use the card as a gift card ( as a non-T-Mobile wireless customer ) with various fees attached to... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account October 19, 2015 - My account was closed and I am still waiting for the company to send me my money. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account September 22, 2015 - I have a paypower prepaid card. I loaded more than $3000.00 on the card. Now they hold my money and I can not use my card. I emailed the customer service and was told that they can not locate my account. I called the company and was informed someone will contact me. I never heard back from them. However, they kept charging my account after cancellation ( whatever you name it ). The latest Maintenance Fee was charged on -/-/2015. This company is just a scam. Please help. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account September 10, 2015 - I had a T-Mobile Prepaid Debit Card and was using it fine for almost a year. They summarily closed it about six weeks ago ( - - ) and accused me of not using it properly? I was very upset. I have a great deal of money in it and even though I submitted all the documents they requested for a refund, I still have yet to receive it, let alone any response from them. I 'm very worried and concerned about my money. Which, it should be noted, is diminishing since they are charging a monthly maintenance fee '' despite the fact that it 's a closed account!?! ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 30, 2015 - I purchased - reloadit packs, now I am unable to access the money on either card. The customer service of both reloadit and blackhawk are not providing any resolution. Reloadit is telling me to go buy a PAyPower card and then they can transfer it. The problem is I have to pay another set up fee, maintenance fee, and transfer fee if I do that. Both customer service are telling me they can escalate the issue which will take 1-3 business days to get a response. I feel like I am being taken advantage of. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 29, 2015 - - now been over a week that i bought some Relodit Packs ( https : //www.- ) from BlackHawk Networks ( http : //- ) and have not been able to load them to my - prepaid - Card. I called Relodit Packs customer support daily and still have not been able to access my funds i have stored on their cards. ... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account June 8, 2015 - I purchased a $500.00 load it pack for my paypower pre paid credit card on - -. With no prior notice to their customers they added a new level of security to their process called safe ''. The program was not ready to be implemented with all of the issues they were having accessing the safe program. I purchased this card to pay - bills that were due immediately so I closed my account with paypower and asked for a refund check for my $500.00 reload it pack and still have not received my refund check as of - -, - each time I call and speak with - she assures me the check... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 30, 2015 - Date : -/-/2015Background : We are victim of fraud /threaten scheme. The criminal specifically required '' us to purchase PayPower card, put money on, and told them the card number. Situation : After filing a police report, we called PayPower by the phone number listed on the back of the card. The representative picked up the phone, and we explained our situation. The following questions were all the card numbers. The - representative did not give us any information but transfer us to risk '' department. The risk department asked us again about the situation. After we explained about th... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 24, 2015 - I signed up for Pay Power - Visa card to get a refund of my tax return from - online and upon receiving my card and calling to activate it, I discovered they had a block on my card. I correctly verified all information and was advised my - - Visa card would take 3-5 days to release the block. Why when I verified all information accurately? I offered to send a copy of my ID and SS card to ensure I am the person I say I am and was told it would still take 3-5 days to release my funds and I would not be able to activate my card. I received the card in the mail on -/-/2015 and wa... |
Blackhawk Network Holdings Inc. Prepaid card managing, opening, or closing account April 6, 2015 - - has frozen my safe with $100.00 in it and is not allowing me to access my funds. I have been trying for 2 months to access my funds, but the account has been frozen. I have been trying to contact customer service, but have been unable to reach them. They are holding my $100.00, and I want to either load my card or have them mail it to me. My username on their site to access my safe is -- 'm attaching a picuture of what happens when I try to log in. There is $100.00 in the safe that is mine and they are holding. ... |