General purpose card Managing, opening, or closing account
Blackhawk Network Holdings Inc. Prepaid card department,
General purpose card Managing, opening, or closing account New York
I requested account closure via - mail -/-/2016, per the Terms and Conditions of the account, by mailing the card and a letter requesting closure. While not required per the t & c, I also included copies of my photo ID, as a courtesy and proof of my identity and address. My account balance at the time was -, and I asked that it be sent via check to my address on file, which matches the address on my photo ID. As of -/-/2016 I have still not received a refund. I was also charged a 'monthly maintenance fee ' of $5.00 on -/-/16, and again on -/-/16, indicating the account has not been closed.
Blackhawk Network Holdings Inc. customer in New York
Mar 28, 2016
* Source: CFPB Complaint Database
Blackhawk Network Holdings Inc. response to complaint:
Closed with explanation
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