Review and analysis of over 25 complaints against Blackhawk Network Holdings Inc.
Blackhawk Network Holdings Inc. consumers have reported over 25 official complaints related to Unauthorized transactions/trans. issues. Out of the 25 consumer complaints against Blackhawk Network Holdings Inc., 32% were disputed by the consumer (i.e. the consumer was not happy with how Blackhawk Network Holdings Inc. responded to their complaint) and 100% were processed in a timely manner. 44% of consumer complaints against Blackhawk Network Holdings Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues December 8, 2016 - I purchased - giftcards together valuing approximately $1500.00 from Giftcards.com of -. When I attempted to activate the cards, I was unable to do so and directed to contact customer service. I called and was told that they were unable to help me and would escalate it to their " second level department. '' They said it would take - business days to receive a response. That was on -/-/-. On -/-/-, I still had not received a response and am still out $1500.00 which I badly need. So, I called again. This time, I was told that they could offer me no information or help and ... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 10, 2016 - I was directed by the company that confirming funds with a 3rd party via their phone system would be safe and secure, as long as the card number was only keyed in and not spoken. As this seemed odd, I called back and another, different employee also assured me that it was safe and secure to key in the number. I followed the company 's official 's directions and keyed in the number as directed. As a result, the other party somehow obtained the number and withdrew $500.00, stealing the balance on the card. I record all such calls and have both agents as well as a supervisor assuring me that ... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 1, 2016 - I am trying to dispute a transaction with blackhawk network on a prepaid visa card. I have submitted the dispute form both via fax and email, but have not received any confirmation that the dispute form has been received and is being processed. I have called several times and spoke to several different departments and no one can get me in contact with the dispute team for a status of my dispute. Their terms state they can only accept disputes that are initiated within 60 days from the transaction, but fail to even provide a confirmation of receiving the dispute or the status of the dispute -... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues October 30, 2016 - myprepaidcenter.com declined a transaction before the card expired. Stole the $100.00 balance I had left.... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues May 24, 2016 - Hello, I had an unauthurized charge on my prepaid gift card. HAve been going through the process with the company however they refuse to respond to my dispute or any phone calls anymore. They promised it would be reviewed within - days and it has been -months! The company is Intellispend.... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues April 29, 2016 - I paid a merchant for an item I never received. The online merchant was - / - aka -. I had to dispute this transaction with the company that handles the - gift card, Blackhawk Networks. I have faxed them twice and called them 3-4 times and they have not yet assisted me. It has been 90 days since their letter and they have not yet resolved my dispute and can not even tell me if they received the documentation that I sent to them. All of this info will be included in the attachment that I am uploading.... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues January 27, 2016 - I attempted to use - Gift Cards : ( - ) - ( 2 ) - - 3 - - valued at $500.00, $500.00, and $42.00 remaining from a $200.00 gift card at a - on - -, 2016 ( Ref # 's - ). All - rang up as unauthorized. I was told it was a glitch in the system and that the money should have still been left on the cards. I then called the number on the back of the card and was told that the cards had been charged by - when in reality they all - came up as unauthorized and not used. I was told to fill out a form and wait - to 90 days. I ca n't wait - to 90 days... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues January 19, 2016 - I ordered - $300.00 visa prepaid card on - ( order # - ) on -/-/15. The order is supposed to be fulfilled by -. I called - on -/-/15 because I did not receive the prepaid cards. Agent requested me to wait until -/-/15. I called again on -/-/15, and agent agreed to void the old cards and ship - new cards ( Call Reference # - ). I called - again on -/-/-, agent said that they have not resent the prepaid cards, but they agreed to send it soon ( Call Reference # - ). I received a phone call from - on -/-/-, and they stated that thos... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 4, 2015 - I purchased visa gift card labeled as debit from giftcardmall, but they are sending product incapable of handling debit transactions. The major issue is that this specific debit product I received does not come with PIN ( in violation of federal reserve board regulations ), therefore, it can not be processed as debit card even though it has the word of DEBIT on the card. Additionally, they deliberately mixed the " terms and conditions '' of different products ( issued by different banks ) for the same item, so that consumers are unable to tell which product we are actually purchasing. Th... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues November 3, 2015 - I purchased - gift cards from -. When I tried to use them later my purchases were declined. I checked my balance on each card and they had all been used up. I immediately contacted - for assistance and they told me they would take 4-6 weeks to investigate and get back to me. They also asked me to send in multiple documents and proof of purchase. I did all that. As of now I 've only received the funds back on only - of the cards. I 've tried asking for updates on the other - cards but I still get quoted the same line : " please wait 4-6 weeks for our investigation to finish. ''... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues October 21, 2015 - - - Offered us a $100.00 - card if we switched our cable and internet from - - to them. We changed and they sent us a card, but it had zero dollars on it. When we called - - they said we had to call a third party vendor for the card, Blackhawk -. Blackhawk - said the card was used for fraudelant charges - and the card had never been activated. They told us to send in a dispute form, we did, and they sent us another zero balance Pre-Paid card. ... |
Blackhawk Network Holdings Inc. Prepaid card unauthorized transactions/trans. issues September 22, 2015 - PayPower has failed to provide credit. Case number - states that Pay Power is waiting for proof of purchase, submitted proof of purchase along with this statement. Create a dispute on - and still no resolution and it is -. Pay Power card number is **************** exp date ; -. ... |