Blackhawk Network Holdings Inc. Prepaid Card Complaint

Gift or merchant card Unauthorized transactions/trans. issues

Blackhawk Network Holdings Inc. Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Tennessee

I attempted to use - Gift Cards : ( - ) - ( 2 ) - - 3 - - valued at $500.00, $500.00, and $42.00 remaining from a $200.00 gift card at a - on - -, 2016 ( Ref # 's - ). All - rang up as unauthorized. I was told it was a glitch in the system and that the money should have still been left on the cards. I then called the number on the back of the card and was told that the cards had been charged by - when in reality they all - came up as unauthorized and not used. I was told to fill out a form and wait - to 90 days. I ca n't wait - to 90 days to have $1000.00 be placed back on the cards. This was not my fault and I would like immediate action in having this cards replaced or the money being placed back on them. These cards are backed by - and distributed by Gift Card Mall/Blackhawk Network California

Blackhawk Network Holdings Inc. customer in Tennessee
Jan 27, 2016

* Source: CFPB Complaint Database

Blackhawk Network Holdings Inc. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Blackhawk Network Holdings Inc.Complaint HistoryComplaints11/20142/20153/20154/20155/20157/20158/20159/201510/201511/20151/20164/20165/201610/201611/201612/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Blackhawk Network Holdings Inc.Unauthorized transactions/trans. issues56.0%44.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.1%48.3%25.0%3.2%23.0%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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