Blackhawk Network Holdings Inc. Prepaid Card Complaint

Gift or merchant card Unauthorized transactions/trans. issues

Blackhawk Network Holdings Inc. Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Minnesota

I purchased - giftcards together valuing approximately $1500.00 from Giftcards.com of -. When I attempted to activate the cards, I was unable to do so and directed to contact customer service. I called and was told that they were unable to help me and would escalate it to their " second level department. '' They said it would take - business days to receive a response. That was on -/-/-. On -/-/-, I still had not received a response and am still out $1500.00 which I badly need. So, I called again. This time, I was told that they could offer me no information or help and that it could take an additional - hours to receive a response. So, I waited a third business day. On -/-/-, after receiving no contact, I called again. I spoke with a -, then a supervisor, then a -. All three told me that they could offer me no information or help and said that it would take another - business days to receive a response. It is -/-/-, and I have received no contact from -. I need this resolved immediately. - has wrongfully frozen my account for no explainable reason resulting in personal losses of time, frustration, and expenses.

Blackhawk Network Holdings Inc. customer in Minnesota
Dec 08, 2016

* Source: CFPB Complaint Database

Blackhawk Network Holdings Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Blackhawk Network Holdings Inc.Complaint HistoryComplaints11/20142/20153/20154/20155/20157/20158/20159/201510/201511/20151/20164/20165/201610/201611/201612/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Blackhawk Network Holdings Inc.Unauthorized transactions/trans. issues56.0%44.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.1%48.3%25.0%3.2%23.0%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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