Review and analysis of over 865 complaints against Citibank
Citibank consumers have reported over 865 official complaints related to APR or interest rate. Out of the 865 consumer complaints against Citibank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 20% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Citibank Credit card apr or interest rate April 4, 2017 - - NJ - - Corporate Office : To whom it may concern, Grievance : Home depot customer service representatives failed to provide information for the hardship program when I was unable to make payments. I was unemployment, divorced and subsequently developed a -. During this time I responded to several phone calls from customer service representatives when payments were late or no payment was able to be made. I provided the representative with the reason for the inability to may monthly payments. No discussion other than when can you make a payment was the prevailing factor and conce... |
Citibank Credit card apr or interest rate March 18, 2017 - I have been a costumer with best buy for many years lately I have noticed that even buy doubling my minimum payment the balance did no budge much I went to take a look at where my interest rate was and I found out the interest rate was no were to be found on the credit card website all what is shown is my minimum payment and the balance. I called Citi as they are the ones who issue the best buy credit card, they told me that my interest rate was in the statement if i chose to download it. After I downloaded the statement I found out to my surprise that my interest rate was not there either. I... |
Citibank Credit card apr or interest rate March 12, 2017 - Dear Sir/Madam, In -/-/-, Costco terminated their relationship with - - and required use of a Visa credit card. Citi offered a New Costco Anywhere Visa Card and with it advertised rewards which included 0 % Intro APR on Purchases for 7 months. I signed up for the card but noticed that Citi applied late interest in month 4 which I refused to pay, so the interest charges continued for 3 additional months despite paying off the balance of my merchant charges. I sent Citi several letters detailing the interest error, but they replied the charges were correct. Ultimately, I stopped using... |
Citibank Credit card apr or interest rate March 10, 2017 - I received a bill from Macy 's Store Credit Card on -/-/2017 with a total new balance for that statement in the amount of $300.00. The payment due date listed on the statement was -/-/2017. I made a payment in the amount of the full balance of $300.00 on -/-/2017 bringing the account balance to zero. According to the card-member agreement included with the bill, interest will not be charged if you pay your new balance by the payment due date each month. On -/-/2017, I received an email notification stating my Macy 's card balance was overdue. I pulled the statement and it showed I ... |
Citibank Credit card apr or interest rate March 9, 2017 - Macy 's has adopted a " minimum interest charge '' of $ -/month - regardless of the balance due at the time interest is calculated. If the balance due is $0.00, for instance, the $2.00 minimum would reflect a??? insane rate of interest. Does n't seem fair.... |
Citibank Credit card apr or interest rate March 2, 2017 - Below is the essence of my complaint, extracted from a letter I wrote - - CEO of Citicards, division of Citigroup. I am writing to you about the usury -level interest rate Citicard is charging me. My interest rate prior to and including - was 10.46 percent -high enough - For some reason, I do n't recall ever giving consent or receiving any information about the change - my interest rate was raised to % 26.74. Let me say I would never ever agree to an interest rate of % 26.74, which my rate was raised to. I am a -, with fluctuating income, and always busy, as - - said " ... |
Citibank Credit card apr or interest rate February 28, 2017 - I purchased a riding lawn mower from Home Depot using the Home Depot Credit card with no interest if paid in full within 24 months. The lawn mower was defective and caught fire. The company reimbursed Home Depot the full amount, Home Deport credited the account $1800.00 on -/-/2015. However Citibank who is the card issuer did not apply the amount to the no interest purchase and have now added the full interest amount to my credit card.... |
Citibank Credit card apr or interest rate February 25, 2017 - I purchased a new washer and dryer from Home Depot and took out a new credit card issued by Citibank. The terms were any purchase of $1900.00 or more would be 24 months of no interest if paid in full. I contacted customer service on -/-/2017 and was told that they have me on 6 months of no interest. I asked the representative to make the correction to 24 months and they said they could not help me. I need this corrected to match the terms I agreed too and its the sole reason I opened the credit card.... |
Citibank Credit card apr or interest rate February 24, 2017 - I own a Macys/star rewards credit card. The card carries an interest rate of 25.74 %. I recently had a balance of $340.00 on the card. Macys received payment of the balance in full on -/-/17 per my - credit statement. On the same statement, Macys charged me 25.74 % interest on -/-/17 on a balance of $300.00. They added the interest total to new purchases ( made on -/-/17 ) due on -/-/17. I called Macys to question why they would charge me interest on a bill amount that was paid in full before interest was accrued. -, the Macy representative, I spoke with on -... |
Citibank Credit card apr or interest rate February 22, 2017 - I purchased a refrigerator at Best Buy and the customer representative set up the account for 18 months deferred interest. After 18 months over $1100.00 in interest was backed charged. I did n't receive any advance notice that the promotional interest free date was ending. Not one notice was emailed or mailed to me regarding the promotion ending and the charges that would occur. I did not receive any billing statements by email or postal mail in - 2016. I feel this a bait and switch tactic as there are no alerts or special notices emailed or sent to the customer after 18 months to indicat... |
Citibank Credit card apr or interest rate January 21, 2017 - CITI double cash card lied and they will not fix the account. They are charging interest on a card that is supposed to be 0 % on purchases and transfers, but they are trying to say it is only transfers. It is clear on the offer it is both, and I want my interest fees refunded.... |
Citibank Credit card apr or interest rate January 20, 2017 - I switched my Citi platinum card to a Citi cashback card. Shortly after switching, they offered me a 5.99 % APR on new purchases through -/-/17. I signed up for it, thinking that while I always pay off new charges every month, it would be nice to have a lower interest rate just in case. After sending an amount to cover last month 's new charges, plus an additional $100.00 to cover balance transfer amounts I had on the card at 0 % APR, I was surprised that I was charged an interest fee of $2.00. I checked Citi, and it looked as if the amount I put towards my new charges was not applie... |
Citibank Credit card apr or interest rate January 19, 2017 - On - -, - I contacted CitiCard regard ing my CitiForward to make inquiry on my Visa Signature Account. Upon inquiry as to the interest, I was advised that the account was in default status due to a payment received one ( 1 ) day late stemming from a one day late payment made in -, -. At that time I advised the representative that time due to death in my immediate family and being out of town I did not make the payment. Subsequently a payment was made, as well as a request for a one time waiver of the late fee. Same was granted based the account history. Additionally, I made inqu... |
Citibank Credit card apr or interest rate January 13, 2017 - When I made my purchases with best buy the customer service representatives never said anything about having a deferred interest promotion all they said was 12 months interest free ... NOTHING WAS E-PLAINED OR SHOWN TO ME ABOUT DEFERRED INTEREST!! I feel completely taken advantage of and abused by this bank because I have large payments I ca n't afford and did n't plan on having on my account. I want at least some of the interest waived and a payment plan that will help me get this account paid down or I will continue complaining to every agency I can find... |
Citibank Credit card apr or interest rate December 31, 2016 - This is, in regards, to the unfair practices completed by Best Buy. When a customer makes a 6 months no interest purchase with Best Buy, it may sound like a good deal until ... .We made several payments on the purchase. As a matter of fact, we paid over the amount of the promotional purchase. This is what Best Buy financing company does unbeknownst to customers. They do n't apply the payments to the promotional purchase to reduce the interest or show the promotional purchase as paid off. When I called them about this, they stated, " I had to notify the finance company how I wanted the payments... |
Citibank Credit card apr or interest rate December 29, 2016 - While in college I joined the - in -/-/-. I spent six years in the - before enlisting in the - -/-/-. Prior to me enlisting in the -/-/- I applied for a Sears credit card in -. After during some research on SCRA and reading the blogs, I decided to apply for my Servicemembers Civil Relief Act benefits with Citibank through their Military Response Unit. I faxed my Department of Defense Manpower Data Center certification which shows my - start date and my LES. On -/-/-, I received a notification from Citibank stating I was ineligible to receive those benefits be... |
Citibank Credit card apr or interest rate December 28, 2016 - Citibank raised the interest rate on my credit card from 13.7 % to 28.99 % on - -, -. This was done without notice and otherwise in violation of the CARD Act of - which requires payments to be made over 60 days late for the interest rate to be raised. Citibank says that it left a telephone message for me but I never received one. It admits that it did not send any mail, email, or notice on the online account. Citibank believes that it is immune to United States law and can set rules and regulations as it pleases. It says that its account disclosures when the account was opened in -... |
Citibank Credit card apr or interest rate December 27, 2016 - Citibank is charging " residual interest '' on a statement from - days go when the entire balance was paid in full. I paid $750.00 in -/-/- to bring the account to a - balance when the account statement was for $720.00. In -/-/- they billed me $24.00 in interest when I paid the previous statement in full. When contacted they said it was " residual interest '' from the -/-/- statement when I paid $500.00 and the bill was $550.00. I paid $4.00 of interest on the remaining $57.00 in -/-/-. I attached -/-/- 's bill to show that every month my bill was p... |
Citibank Credit card apr or interest rate December 19, 2016 - Hi, on -/-/-, I purchase new windows including their installations from my local - in -, pa ; the purchased amount was $7900.00. I choose to take advantage of the free - months credit that was offered at this time ; I therefore used my Home Depot Credit card to make the purchase. The Home Depot credit card is affiliated to Citi Cards to manage credit and payments. I had built in automatic monthly payments to repay the loan. The - months credit expired in -/-/- ; unfortunately because I am travelling extensively and I am not as alert as a younger person would be, I let... |
Citibank Credit card apr or interest rate December 14, 2016 - -/-/- or -/-/2016 I opened a new account with Citi through - -, it is a double cash card. I opened this account because they offered a 0 % interest on purchases and balance transfers for 18 months. I recently looked at my statements and noticed that they charged me interest. So I messaged them to inquire why they were charging me interest, and they told me the 0 % offer was only on transfers and not on purchases, that the 0 % offer for purchases ended -/-/2016. I asked how the offer could expire on the day I applied and was approved for the card, ( give or take a few days ) and ... |
Citibank Credit card apr or interest rate December 7, 2016 - I applied for a Home Depot Credit Card because it said that they offer no interest for 6 months on purchases over $290.00. I bought carpet for over $3000.00 and they are charging me interest even though I have made my payments. They say that I can not get the " no interest '' promotion because the store gave me a - % discount at the time of purchase. Their full page - ad and small print at the bottom says - about the fact that you ca n't have any additional discounts and the store did not advise me of this. Their practices are misleading and deceptive.... |
Citibank Credit card apr or interest rate December 3, 2016 - In - - the bank arbitrarily changed the interest rate on Purchases from 18.99 % to 29.98 %. This change had no immediate impact on my monthly payment, because in - - I had a zero balance for Purchases. My balance of around $12000.00 was composed entirely of - special offers with an interest rate of 1.99 % ( see - - Statement attached ). I did not notice this change because I rarely looked at the statements, was not using the card, and the monthly auto-draft payment was stable at less than $200.00. However, in the ensuing years as - of the special offers expired an... |
Citibank Credit card apr or interest rate November 27, 2016 - Citibank changed the APR on my card without warning or reason to 22.74 % from 3.5 %. I sent a message requesting an explanation and got no response. My APR was low because I was an employee, and for several years was not paid full wages. After the class action suit and final payment, I understand I 'm not entitled to this APR, however the rate changed immediately after I complained about a late fee. ( Was unable to pay on time because of the web site ) I feel the APR change was retaliatory and not based on my credit rating. No late or missed payments - I believe the person who got my message... |
Citibank Credit card apr or interest rate November 21, 2016 - My Citi Dividend credit card APR was raised from 9.99 % to 12.99 % after Citi had given me written notice to opt out of this increase. The increase was due to financial problems in the country. The notice stated since I accepted the increase by not opting out my APR would go to 12.99 % for only future balances. However it also stated that previous balances before opt out would continue at 9.99 % but Citi charged me 12.99 % APR for my whole entire balance, including the previous balance which was supposed to stay at 9.99 % as stated on notice. Basically over the years I paid 3 points more for p... |
Citibank Credit card apr or interest rate November 17, 2016 - The Home Depot offers consumer credit cards which are serviced through Citibank ( citiretailservices ). They periodically offer extended terms offers of no interest for six, twelve, eighteen, or twenty-four months on purchases of various amounts. I find that the deferred interest charges are being accumulated in an amount that exceeds the rate that is in the account agreement and that appears on the monthly statement. On my -/-/2016 statement, the deferred interest charges increased by $23.00 on the $1100.00 promotional balance and by $61.00 on the $2400.00 promotional balance. ... |
Citibank Credit card apr or interest rate November 16, 2016 - I have a Best Buy store card through Citi that advertises a " no interest '' promotional period. First, it was not at all made clear to me that the interest still accumulates unless you pay the balance in full. Secondly, I had requested and received alerts regarding promo-balances coming to the end of their designated time periods. In -, - promotional balances came up without notice and my balance more than doubled ( over $3000.00 in interest charges ). I ca n't imagine that they would have no obligation to actively notify me that I 'm about to incur a $3000.00 fee.... |
Citibank Credit card apr or interest rate November 16, 2016 - I did a kitchen remodel with the home depot, the designer told me I could open a home depot credit card interest free for 24 months. My interest free promotion ended in -/-/-. I have my credit card on autopay, as I do all my bills as not to miss a payment. The autopay on -/-/- was 7 times the usual amount so I looked up my account and saw that they added - in interest to my balance of -. After the shock I called them, furious, no warning from them about this and was told it was deferred for 24 months and had it explained to me. I wish it was explained to me when I signed everyt... |
Citibank Credit card apr or interest rate November 15, 2016 - I paid my balance on my Macys credit card in full. I now see that they have been charging me $2.00 a month for the past several months. They have also closed my account and I 'm sure this has affected my credit rating as I am showing a past due balance of $14.00 at this time.... |
Citibank Credit card apr or interest rate November 8, 2016 - I signed up for a 0 % APR interest credit card from Citibank. I was issued an 18 month 0 % credit card in late - / early -. I was given numerous interest fees. I called on - - express my frustration. Citibank stated " they would get back to me in - - 10 business days. '' They never did. I called on - -. And my second inquiry into the fees resulted in stating that I never signed up for a 0 % 18 month interest free credit card.... |
Citibank Credit card apr or interest rate November 4, 2016 - Sears Credit Cards is charging 21.99 % APR and this is excessive in light of todays interest rates. I pay between 14 % to 16 % on all my other credit cards and I think this is userous and predatory and unethical for them to be charging this much in interest. I pay $53.00 per month in interest on a balance of only $3300.00 so when I may a payment of $100.00 which is greater than the minimum I still am paying over 50 % of the payment in interest, This is just unfair.... |
Citibank Credit card apr or interest rate November 1, 2016 - CITI Credit card was closed on - -, 2016 and they are billing me for interest charges of a card that has been closed.... |
Citibank Credit card apr or interest rate October 17, 2016 - There has been an issue with my Citibank account that I 've had with them for 3 months. I was mailed this offer by them that clearly stated that there was 0 % Intro APR for 18 months on balance transfers and purchases, however, I 've been charged interest on the card for my purchases, when it, again, clearly states that I was to not be charged interest for 18 months. When I called them, I was told that no interest was only for balance transfers and not his purchases, and AGAIN, the mail that I was sent by them STATES " 0 % INTRO APR FOR 18 MONTHS on balance transfers and purchases ''. I was th... |
Citibank Credit card apr or interest rate October 15, 2016 - CITIBANK CREDIT CARD FAILED TO FOLLOW SERVICEMEMBER CIVIL RELIEF ACT 50 U.S.C. CH50 3937. Maximum rate of interest on debts incurred before military service ( a ) Interest rate limitation ( 1 ) Limitation to 6 percent An obligation or liability bearing interest at a rate in excess of 6 percent per year that is incurred by a servicemember, or the servicemember and the servicemember 's spouse jointly, before the servicemember enters military service shall not bear interest at a rate in excess of 6 percent - ( A ) during the period of military service and one year thereafter, in the case of an o... |
Citibank Credit card apr or interest rate October 15, 2016 - My Citi ( - ) - ( R ) Card charged me interest even though I paid my account in full. When I asked them about this, they said that with this particular card you are charged interest from the prior month on your daily balance, even if you pay your account in full.... |
Citibank Credit card apr or interest rate October 15, 2016 - I was deceived about a promotional rate via chat with Citibank. I was told the promotion for purchases was already available on my account and no other action was required. I have now received my first statement and I was charged at the standard APR. When I called I did n't get any resolution. I spoke with several managers who advised the rate did n't even exist. I explained numerous times that I had printed the chat transcripts and I needed them to be pulled as proof that I was offered the promotion. I was also told chat agents are not authorized to provide promos that consumers must call to ... |
Citibank Credit card apr or interest rate October 14, 2016 - On - -, 2016 I presented my Citi - card to - to pay for the - dollar ( $90.00 ) for my safety deposit box. Unknown to me the teller coded the - dollar charge as a " cash advance '' on my credit card instead of the anticipated normal credit card charge. Although I pay my credit card charges in full every month, Citi assessed a - dollar ( $5.00 ) fee for the cash advance and also charged - - cents ( $0.00 ) interest on the cash advance on the statement with period ending -/-/2016. And on my subsequent statement for the period ending -/-/2016 a interes... |
Citibank Credit card apr or interest rate October 5, 2016 - Upon reviewing my charges on my Citi Diamond Preferred Card, I noticed that my interest charge was higher than the previous months ' charges, despite any new significant purchases and the balance was being payed down. I sent a message via the online account managing center to explain the discrepancy. I promptly received a standard response on how interest on a credit card works with no attempt to even address my issue. I angrily responded, attempting to clarify my issue. I received another response, this time with only the last - digits of my credit card number and nothing else. I then cal... |
Citibank Credit card apr or interest rate September 30, 2016 - Citi AAdvantage Mastercard - 1. On -/-/-, Received email from -- offering a 1.99 % interest rate on new purchases until -/-/-. 2. Within a week of receiving that email, I clicked on the " enroll today '' button in the email, logged in, accepted offer, and the web site said that I was now enrolled. 3. Full interest was charged in the - cycle ( 22.24 % ). 4. -/-/-, called customer service, talked to manager " - in florida ''. She said that they have no record of me even being offered that offer, and that instead, I was already enrolled in a promo ... |
Citibank Credit card apr or interest rate September 27, 2016 - Citibank was charging me interest at a penalty rate when the account should never have been in penalty status. No payments had been missed. I was making payments weekly of $200.00 which was more than the minimum due however the system would show it as late. Even still after 1 year of the penalty rate they still charged it past the time allowed per the terms. I never was notified of the penalty rate and realized the interest rate when I was checking the statement as I noticed since the card had very little use and should be at a lower principal balance because of payments being made are well ... |
Citibank Credit card apr or interest rate September 22, 2016 - I had received several cash advances from my credit card company - Citibank. For each $5000.00 cash advance withdrawal, I was charged ~ $350.00 from the cash advance company for the transaction, plus ~ $280.00 from my credit card company Citibank for transaction fee, plus ~ $70.00 interest from my credit card company as well, even though my account had a negative balance where I overpaid my account. This came to a grand total of ~- %. This is way excessive, given the amount of money, for each instance ( - ). When I asked my credit card company Citibank for a refund of my fees, th... |
Citibank Credit card apr or interest rate September 21, 2016 - I applied for a Citi AAdvantage Platinum Select World Mastercard -/-/2016. I received my approval notice and initial disclosures dated -/-/2016. The disclosure indicates that I have an introductory APR of 0 % for 14 months, so when my first payment was due -/-/-, I only made the minimum payment of $45.00. On -/-/2016, I was charged nearly $55.00 in interest on the remaining $2900.00 balance. I contacted Citi via online message, and they messaged me back that the charge was valid and they 're not refunding my money. I checked my disclosures at home and called them, at which poi... |
Citibank Credit card apr or interest rate September 9, 2016 - recently i talk to best buy credit card about the interest charge.almost - dollars where from they say first i have a late charge i said i talk to your customer respentive they say will take care for me i say i pay full amount for last - statment why i have interest charge they said because the billing cycle i say every credit card i pay only pay for stament amount not worry about your billing cycle i ask them to to take care they refuse to take care you need to pay for billing cycle interest i feel that they are not honest to customer they are cheating.... |
Citibank Credit card apr or interest rate September 8, 2016 - I opened a credit card through Costco for my business. It was run by - -. It was a new credit card so the billing date was new to me and I was late in some of my payments by a day or maybe up to a week but I never missed a payment. They are now charging me an outrageous 29.49 % interest rate on my account balance of $24000.00. Now that Costco has purchased these accounts from - - and now run them through Citi Bank they are still insisting that I pay the 29.49 % interest rate. I thought that the new laws protected customers if they were a few days late on a payment?... |
Citibank Credit card apr or interest rate August 30, 2016 - I was automatically converted from my - Costco card to a Citibank - - card back in -. I received no communication from either company, other than a termination letter from - and a welcome packed from Citibank. The welcome packet contained the terms of the card, which clearly state that there are 12 months interest free on all purchases. There is no fine print stating that is not the case when the card was converted from -, and there was no communication from Citibank that they would not be honoring their own agreement that was sent to their new customers. Talk about starting ... |
Citibank Credit card apr or interest rate August 22, 2016 - i have home depot credit card, this credit card charge 26.99 % interest .is this legal .can they charge what ever interest they want. i cant charge what ever i want .please investigate this credit 26.99 %. this is highway rubbery.this is not right.where is consumer protection against loan shark.... |
Citibank Credit card apr or interest rate August 20, 2016 - Citibank - - has increased my interest rate to 29.99 %. I understand that this is their rules when someone pays late but I was only a few days late. I see this as unreasonable punishment since they also hit you with a late fee as well. My balance on my card is only $ - out of $ - credit limit. I have been a long time customer of Citi.... |
Citibank Credit card apr or interest rate August 11, 2016 - I received a direct mailer from Citibank offering a Costco Citi - with 0 % APR. In addition there is printed offers in stores and the offer is still on Citi 's website. I received my Costco Citibank card and discovered on the 1st statement that Citibank is not honoring the 0 % APR.... |
Citibank Credit card apr or interest rate August 6, 2016 - After over six years of timely payments, Citibank has my credit card in default status and has been billing me at an 29.95 % APR during this period.... |
Citibank Credit card apr or interest rate July 31, 2016 - I 've used the same AT & T Universal credit card for 15 years. Nine years ago, I was late on a couple of payments due to financial hardship caused when my ex-wife left me. As a result, the credit card company raised the interest rate to 29.99 %. I have since paid faithfully on time each month, and have patiently petitioned them to reduce my interest rate which, of course, they are unwilling to do. I complained to CFPB back in -/-/-, and the credit card company temporarily reduced my rate to 21 % until -. My rate is now back to 29.99 %. Today I requested a lower rate and was given the... |
Citibank Credit card apr or interest rate July 28, 2016 - I initially made purchases with an understanding that if balances are paid prior to special promotion ends, i would not get interest charges. I have made a total of $8100.00 in two years with promotional terms along the way. I have paid a total of $7400.00 which would leave a balance of $650.00 They have charged me a total of $4000.00 of interest! that is absolutely unacceptable. I have spoken to an attorney who has gone over every statement and has made sure that the balances that were carried over were all paid prior to promotional terms so they should n't have gotten any interest. I... |
Citibank Credit card apr or interest rate July 27, 2016 - CITI surreptitiously increased my interest rate in - from 15 % to 29 % and never told me about it. When I found out about it online 7 months later, they stalled when I asked for information and finally lied about whether I could close my account. After stalling initially and denying that my interest rate was a default rate, they finally admitted it was but would not advise of the default. When I reviewed every statement of mine since the rate increase, I found absolutely no delinquency. I told them I wanted to close my account. Citi said I would lose over - miles on - - if I did. I... |
Citibank Credit card apr or interest rate July 27, 2016 - Home Depot is charging me unfair finance charges every month. I have $600000.00 ready to pay and the bill is $6000.00. Everymonth is unfair charges of $120.00 and $110.00.... |
Citibank Credit card apr or interest rate July 26, 2016 - My husband and I purchased a credit card from Best Buy in - 2014. We used their 18 months no interest financing. We were charged $250.00 because we were $23.00 off in paying the total in 18 months. We asked for a refund on interest but were refused. We asked for statements to research the charge but were told to get them off their website. They only have 6 months of statements with limited information and any more statement will be mailed in 7 days. We also tried to file a disputed while we research the charge but are unable to do so according to the website and representative. We can e... |
Citibank Credit card apr or interest rate July 22, 2016 - I had - - Costco card from - until - - -, all these time my payment was on autopay and made all the payments on time without fail. Costco informed me that - - - onwards - will be the official credit card of Costco and - wo n't work after - - -. On - - - my - stopped working and I started using - for Costco purchases. On - - - Citi bank sent me a statement which also includes the purchase I made using - card with an interest due amount of $34.00. Since I had - on autopay I was not worried about paying - manually. Also,... |
Citibank Credit card apr or interest rate July 12, 2016 - Our Costco card was transferred from - to Citibank, all communication to us was that it should be 'seamless '. The card went active on - and the first time I signed in to set up the account was - ... only to find out that our due date for our first bill had already passed, no notification ... nothing! They transferred my account transactions, but my autopay that I had set up was not transferred. I immediately paid the full balance ( before the next statement came out ) and when I received my statement there was an interest charge of $12.00. I called their customer service and asked ... |
Citibank Credit card apr or interest rate July 5, 2016 - Account with ATT/Citbank Universal Card. I disputed receipt of statement but paid without but it was a few days late. They took away the promotional rate of 7.99 to 29.99 accessed fees. Despite all my attempts and payments to resolve this, they gave to attorney. I made agreement and paid the amount. My account was to be marked as closed/ paid. Attorney still filed judgement, but court also found that it was satisfied and paid. Citibank charged off " after '' I paid the agreed amount and is still trying to show it as an open balance. The account should show nothing owed. In the judgement they t... |
Citibank Credit card apr or interest rate July 4, 2016 - Between - and - -, I purchased furniture from - to take advantage of their two year zero percent program. My - American Express card did not have a high enough credit limit on it, so the sales representative helped me get the limit increased at the time of purchase. I noticed my -/-/- billing reflected total interest charged in - $380.00. I called - and reviewed my account with them. They agreed there was an error and that the account should not be charging interest. An adjustment was made in the amount of $480.00. This was the equivalent of five months interest t... |
Citibank Credit card apr or interest rate June 28, 2016 - I have had a credit card with CitiBank since -/-/-. Unfortunately, I missed the first payment because I was not accustomed to having another payment, and they raised the interest to the penalty rate 29.99 %. From that point -/-/-, I have had on time payments. They have only reduced my interest rate to 28.74 %. When I questioned them, they said it was their prerogative when to lower it. I thought after 6 months of consecutive on time payments they had to return it back to the pre penalty interest rate? They refuse to talk to me, and only direct me to " send it in writing '' to a gene... |
Citibank Credit card apr or interest rate June 16, 2016 - Macy 's is charging my credit card each month with a " $2.00 Minimum Monthly Finance Charge '' even when there is no balance on the account. I am being charged each month when there is a - balance. ... |
Citibank Credit card apr or interest rate June 15, 2016 - I purchased furniture from Macy 's in - 2015. They offered - months interest free financing. At the time of purchase, my credit card balance was -. My plan was to pay approximately $500.00 a month ( - months ) to pay in full. I got my - bill and sent in a payment. On my - bill, I noticed there were finance charges so I called the toll-free customer service #. I was told that yes, my purchase qualified for the - month interest free financing and it would take - billing cycles to be corrected. I asked if the finance charges would be credited and was told yes. The next b... |