Citibank Credit Card Complaint

APR or interest rate

Citibank Credit card department,

APR or interest rate New Jersey

I had received several cash advances from my credit card company - Citibank. For each $5000.00 cash advance withdrawal, I was charged ~ $350.00 from the cash advance company for the transaction, plus ~ $280.00 from my credit card company Citibank for transaction fee, plus ~ $70.00 interest from my credit card company as well, even though my account had a negative balance where I overpaid my account. This came to a grand total of ~- %. This is way excessive, given the amount of money, for each instance ( - ). When I asked my credit card company Citibank for a refund of my fees, they said that I could not negotiate a better rate till after being a customer for 6 months. When I told them that my account had a negative balance where they owed me money, they said, interest is charged on the amount, regardless if my account is negative. This is starting to sound like a new - - Scam.

Citibank customer in New Jersey
Sep 22, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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