Review and analysis of over 326 complaints against Amex
Amex consumers have reported over 326 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 326 consumer complaints against Amex, 22% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Amex Credit card identity theft / fraud / embezzlement January 9, 2017 - I have a balance of - plus dollars on my account and there should be a - dollar balance currently as all transactions were fraud on the account since -/-/-. I filed multiple claims multiple times but they never got back to me or recredited my account. I do n't even see credits from large fraud charges to merchant named -. There are many more charges of all kinds that I have not received credit for even though I claimed them as fraud and the investigations are now all complete. I should get all my credits valuing to the amount of my current total balance. I can not even see the st... |
Amex Credit card identity theft / fraud / embezzlement January 5, 2017 - AMERICAN E-PRESS : My card was stolen -/-/2016. I immediately notifed AME- and received a new card. However, when I received the next billing statement there were charges amounting to $1800.00 that I did not make. I immediately called AME- and they said they would take care of it and send it to their fraud claim department and that was it. ( I went through the whole list of charges and a person checked them off. ) Since then I have received endless number of communications from American Express stating they were looking into it, in some instances they credited me for $8.00 which was a ch... |
Amex Credit card identity theft / fraud / embezzlement December 8, 2016 - That complaint is American Express keeps opening and closing and reopening the disputes without giving me an opportunity to respond. I do not get that chance until they close the dispute. Then they re-open the dispute and close it again BEFORE giving me an opportunity to respond to the merchant 's lies. They keep bouncing me back and forth. They also refuse to allow me to speak with a supervisor, and have refused to provide me with all communications from their merchant, and have refused to provide me with my AME- chat transcripts that show that everything I am saying is accurate, they keep ma... |
Amex Credit card identity theft / fraud / embezzlement December 4, 2016 - Since - was canceled - - - by -, GA -. - - - company ; for most - -, continues to charge my American Express Credit Account with American Express ( AME- ) permission. American Express has ignored & declined my requests to stop - - deduction from my account. $ - Monthly Deductions starting - - -, were increased to $10.00 Monthly deductions starting on - - - ( without authorization ). AME- Account was charged $29.00 for - Transfer Fee denied by the -, AZ location, anct of FRAUD by - -. As of - - to - - - ... |
Amex Credit card identity theft / fraud / embezzlement November 29, 2016 - - card was used to purchase gift cards from -, when they cards were checked they were all empty had - balance, reported to - and -. - sent me emails from the - unit which stated they attempted to contact the people who used the cards both on line and in the stores but have not received any response. They know I did not use any of the gift cards, they have also stated they know everyone who used the cards by date and time but can only share the information with law enforcement, I tried to file with - Metro PD but they said it was a Federal issue as - is located in -... |
Amex Credit card identity theft / fraud / embezzlement November 25, 2016 - Never and I mean never use - Payments contractors, we are a contractor and got - big time. Bogus chargeback dispute started by American Express and sent to - Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we did. Amex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of $770.00 he paid us with, but when they did n't reach him after calling what ... |
Amex Credit card identity theft / fraud / embezzlement September 12, 2016 - I received a call from American Express about - - 2016. The agent asked me if I had applied for a credit card. Turned out American Express on - - had issued a card in my name to an unknown ( to me ) individual in -. The person had already expended $2000.00. I also checked my - - Account and noticed a credit card had been issued to someone other than myself. It had not yet been activated so was cancelled. Again, I had not been contacted regarding the address different than the one on record at the bank. Obviously my personal information has been stolen and I am taking ne... |
Amex Credit card identity theft / fraud / embezzlement August 24, 2016 - American Express has been charging my credit card $14.00 a month for the past 6 years for a product named - I have a serious Identity Theft issue that has resulted in me being reported as deceased on all - credit bureaus and a company with a data breach that exposed all of my personal information. I contacted - who informed me to contact - - company to get a copy of the policy and proceed with a claim only to learn months later that my claim was denied and I still have these score of - on my credit report stating that I am deceased. I 've had to retain an attorney on my own... |
Amex Credit card identity theft / fraud / embezzlement August 23, 2016 - In - 2016, it came to my attention via my credit monitoring with all - credit reporting bureaus ; -, - and - that ( - ) credit cards had been opened and utilized in my name with American Express. I notified American Express both via the phone and by filing a complaint with the CFPB regarding these accounts. On - -, 2016 I received a response from American Express REF # : ( - ) concerning my case. In the letter American Express acknowledged that - of the - accounts was in fact deemed fraudulently opened where as the other - were still under investigation. It ... |
Amex Credit card identity theft / fraud / embezzlement August 21, 2016 - My card was charge unauthorize. but credit card company is not willing to correct this charge.... |
Amex Credit card identity theft / fraud / embezzlement August 18, 2016 - I used my credit card with - yesterday. I was scammed. They got into my computer and locked it up. I called the no. on the computer and they said I had viruses on my computer and I had been hacked my foreign countries. Said they were the only ones that could fix it. Dumb me, fell for it to the tune of $290.00. -. is what is showing up on my credit card, but I was talking to someone who said they were - -, tele # -. I researched them, and they are definitely a scam company. Hope they have not ruined my computer. I need your help.... |
Amex Credit card identity theft / fraud / embezzlement August 3, 2016 - - fraudulent credit cards were opened in my name. I have filed a dispute with the credit bureaus and filed an ID Theft report with my local police department. - company, - - closed the account. The - other companies, - and American Express, are refusing to close the account. They continue to harass me and are asking me to pay for a debt that I did not incur nor give permission to open. When I asked them for a copy of the application with my signature, American Express sent an affidavit to be notarized. These are stall tactics that American Express is using to continue to leav... |
Amex Credit card identity theft / fraud / embezzlement July 11, 2016 - Someone tried to charge $35.00 on my American Express credit card on -/-/2016. This same person has hacked into - computers, changed my passwords and stalks me via computer and android cell phone. Places false website businesses about me using my email addresses which were hacked and are controlled by someone else.... |
Amex Credit card identity theft / fraud / embezzlement June 24, 2016 - COSTCO - & OPM SECURITY FAILURE. As a federal employee affected in the Cybersecurity Incident - - - notice I was supposed to have a lock on credit. In - - I closed my COSTCO - - account. I asked at the - - store and was assured they would not issue another card. I am in receipt of a Citi COSTCO VISA card valid to -/-/-, credit limit $9300.00, ending in -. How was my credit report available to Citi VISA? Did - violate my privacy and give my closed AME-P credit information to Citi -? How did the OPM cyber watch dog program fail? Did the lock ( -... |
Amex Credit card identity theft / fraud / embezzlement June 8, 2016 - I have an American Express credit card before, during I travel out of the U.S., someone stole my credit card information and use my credit card in U.S. After I found the fraud transactions, I reported to American Express . However, they just blocked my account and finally sold to a debt collector. This has great impact in my credit report. I called them so that we can resolve the problem, but they just asked me to call the debt collector. When I called the debt collector and told them the situation, they ask me to call American Express. Then I called American Express again and wanted to negoti... |
Amex Credit card identity theft / fraud / embezzlement May 23, 2016 - I recently learned that ( - ) credit card accounts with American Express were recently opened in someone else 's name with my social security number and Date of Birth this past - of 2015. I also know that this was originated with a - address ; - - - - -, - -, -- to which I have never resided. I have now lived - for the past - years. I have since filed a complaint now with the CFPB with the credit reporting companies and felt it is necessary to also single out the individual creditor.... |
Amex Credit card identity theft / fraud / embezzlement May 10, 2016 - I have been trying to resolve an American express fraud case since -. I am hearing impaired and can`t hear the people that don`t speak my same language. I was told by an American express supervisor to ask for - supervisor but they keep giving me someone I can`t understand even though I am - and did what I was told to do. I keep getting rebilled for unauthorized charges and now they sent me a letter saying they can`t find the charge for -.see attachments. It is clearly stall tactics so you will give up.I have tried repeatedly. some customer service reps say the fraud claim was not e... |
Amex Credit card identity theft / fraud / embezzlement May 10, 2016 - I received an American Express/Skymiles card in the mail which I did NOT apply for, but which used my correct first and last name, although I always use my full name on any official document or contract. On the same day, an additional notice from AmEx came in a separate envelope which stated " We received your request to update your email address to -- '' ( this is NOT my email address ). Obviously, the individual who opened this fraulent card account is the same individual who changed the email address ( which he/she did so before even receiving the actual card ), which might be ind... |
Amex Credit card identity theft / fraud / embezzlement May 6, 2016 - American Express has a credit card issued under my SSN with a $22000.00 limit. It appears in my credit report. I had never applied for this account and its a fraud account. The name/address/dob on the account does not match mine. I have sent Amex a notarized affidavit of Identity, a copy of SSN card, Driver 's License, FTC report, Receipt of police case and an affidavit stating that I have no - - checking/saving account which they claim I have used to pay for this fraud Amex Credit Card Account. I have raised this issue FIVE times and every time they say " Thank you for bringing to our... |
Amex Credit card identity theft / fraud / embezzlement April 26, 2016 - I have a fraudulent charge that American Express has yet to take off. It is from - - - for $8100.00. This charge is not mine. I will NOT pay for it. ... |
Amex Credit card identity theft / fraud / embezzlement April 22, 2016 - American Express sent me a copy of another person 's driver 's license complete with their name, address, date of birth, signature and license number. When I called them to tell them they tried to tell me that I was mailed a scam letter and it was not from them. It was clearly from them since I accessed it directly through their " secure '' site. I called multiple times to resolve this issue and they hung up on me or put me on hold and never came back. I cancelled my card to hopefully protect my identity however I am not sure where / who has my personal information. They would not offer any as... |
Amex Credit card identity theft / fraud / embezzlement April 15, 2016 - On - -, I received an alert from American Express that they will send a new credit card to me. I called that same day to say I did not order a new card and was told that someone requested that my current card be cancelled and a new card be sent to an address that is not on my card. Amex said they would not send the card, yet the next day I received an email that said they sent a new card to -. For at least - hours I spoke to many supervisors and managers all over the world who would not tell me how this happened. They said that whoever called knew enough about me to be identified a... |
Amex Credit card identity theft / fraud / embezzlement April 5, 2016 - I RECEIVED A LETTER FROM AME- DATED -/-/2016 ADVISING ME THAT A 3RD PARTY AME- USED CHANGED MY SSN WITHOUT CONTACT INGTING ME AT ALL? HOW CAN A 3RD PARTY LIKE - BE AUTHORIZED TO CHANGE A SSN WITHOUT THE PARTY 'S KNOWLEDGE, AND ON TOP OF THAT THEY GAVE AME- A WRONG SSN?? ... |
Amex Credit card identity theft / fraud / embezzlement March 22, 2016 - My deceased father 's American Express Credit Card was fraudulently used in the State of Michigan by unauthorized users ; a - - and - -. Now, - - - is contacting the Estate of - - and demanding payment. BTW, Amex also has an incorrect address for my Dad 's account. Somewhere in -, MI -. My Dad lived nowhere near -, MI. ... |
Amex Credit card identity theft / fraud / embezzlement March 15, 2016 - - - - - - - # - - VA - SS # - - -/-/1962 American express send me this letter about an account and a request for a second card. I NEED THIS TO BE CLEAR I DO N'T HAVE AN AMERICAN E-PRESS CARD AND AND NEVER REQUESTED AN AMERICAN E-PRESS CARD. someone has stolen my id and applied for a card in my name see attached doc I need for this to be stopped and some - call me at - to get this resolved. i have been on the phone of over an hour and was transferred to - THREE TIMES THEN TO - THEN TO THE - AND NO ONE COULD HELP ME!!!!!!!! ... |
Amex Credit card identity theft / fraud / embezzlement March 8, 2016 - My American express serve card was stolen from my home, the card was then used to withdraw the entire balance of my account from $420.00 down to $0.00 with in hours. I contacted American express to dispute these transactions, as I ( the card holder ) did not preform or authorize these transactions. American express declined the dispute for these transactions, claiming the transactions were valid. ... |
Amex Credit card identity theft / fraud / embezzlement March 2, 2016 - Amex Every day Credit card sent replacement card -/-/- for an Additional Card Member - other than the my billing addres to - FL - - post office.-/-/- I do no know who charge card - shoping $630.00 USD and -/-/- in - -FL $75.00 USD. I am call Amex customer service more time about fraud my card, but from my last statements Amex not fixed this charge.I am so upset about that. ... |
Amex Credit card identity theft / fraud / embezzlement February 26, 2016 - My credit cards were cloned and stolen in -. While most of my credit cards handled the situation fine, American Express has been a nightmare to work with. I 've called dozens of times, received dozens of erroneous letters from them, they 've hung up on me countless times, and they even called my wife a - and mocked her sarcastically. ... |
Amex Credit card identity theft / fraud / embezzlement February 1, 2016 - Early Tuesday morning, I received a " Card Not Present '' email notice from Amex o Merchant was - o Charge was $490.00 o Card number ending in - was one I did n't recall o Called my wife - asked her what did she buy at - - ( woke her up, that did n't go so well ). Asked her to read me her card numbers, no match. Called Amex, spoke with - ID - - told me our card ending in - was canceled in 2013 ; there may be some continuity accounts, I formally disputed the charge, she said they would monitor the pending transaction. Only be concerned if the $490.00 charge posts... |
Amex Credit card identity theft / fraud / embezzlement January 28, 2016 - I booked a trip on - - - to sail from - -, 2015 through - -, 2015. My family and I waited in line for over 3 hours, by the time we arrived at the ticket counter we were hot, tired, and frustrated. We also had problems with our paperwork that added to the frustration of the boarding process. I was asked to give them a credit card for on board purchases, which I did, and also told them that the limit for my American Express card $4500.00. I then signed and finally we were able to board. During the cruise some purchases were made and signed for. However on - - there w... |
Amex Credit card identity theft / fraud / embezzlement January 18, 2016 - I AM WRITING ABOUT AN UNAUTHORIZED UNSIGNED FOR CHARGE TO MY CREDIT CARD WITH AMERICAN E-PRESS CARD # -, MY NAME IS - -. THE REASON FOR THE COMPLAINT IS I RENTED A CAR FROM - FOR THE TIME PERIOD - FOR A WEEK THROUGH -. I WAS DONE WITH THE CAR A DAY EARLY AND RETURNED IT ON -, A DAY EARLY. WHEN I RETURNED THE CAR A FRIEND WAS THERE TO PICK ME UP, THE CLERK THOROUGHLY INSPECTED THE CAR INSIDE AND OUT, SAT IN THE DRIVERS SEAT AND SPENT A GREAT DEAL OF TIME INSPECTING ALL ELEMENTS OF THE CAR, THE CONDITION, INSIDE AND OUT. AFTER ABOUT 10 MINUTES HE SAIDTHE CAR WAS FINE, I WEN... |
Amex Credit card identity theft / fraud / embezzlement December 11, 2015 - AME- accepted a charge from a merchant against my account. I disputed it, as the merchant was a third party ( - Mortgage ), did not have my authorization to charge my account, and the party that I had a relationship ( - ) had indicated to me that no charges would be made, partially due to malfeasance by the third party and its agents. To respond to the dispute, the third party provided written documentation to AME- stating that they were a telemarketing firm and had to charge people to stay in business, and provided a copy of my agreement with - as proof. AME- accepted that assertion ... |
Amex Credit card identity theft / fraud / embezzlement December 11, 2015 - I had fraud on my American Express Credit Card and I cleared it with them on - -, 2015 with a confirmation number and was told they would take care of it and cancel my card. Fraud person had changed my address from - - -, -, - - twice. On -/-/2015 to - - -, - - - and -/-/2015 to - - -, -, - - and charged over $9000.00 to my account with the names of the places that charges were made. I paid the - charges that were mine with - - after I was told by my local banker of the charges on my card. Five months later I am receivi... |
Amex Credit card identity theft / fraud / embezzlement December 9, 2015 - My wife asked at a hotel desk for a cab to go to the local - - in - - MD. The desk clerk told her, " We have our our own service '' The boss of the limo service she called knew when the clerk called him that my wife wished to go to the - -, a $24.00 fare with tip. Without asking permission to do so, the driver of the limo which the boss assigned took my wife all the way by side streets to - for $84.00 including tip. She was unfamiliar with the area. As she was alone in the car, she paid with a credit card in order to avoid confrontation. We are nit disputing that she ... |
Amex Credit card identity theft / fraud / embezzlement December 7, 2015 - I have a - account and always have had a credit card in file. Once I was purchasing online and went to revise my - account. Suddenly, a window popped up asking me to accept a - - account. It did n't let me go further until I accepted the - -. In addition, There was not link in small font saying " no thanks, take me to my account ''. After accepting the - - I was finally able to pass that window and do whatever I was going to do with the account. After that, essentially a - - was created on my behalf. I called - and cancel the - - on - 2015. Everything... |
Amex Credit card identity theft / fraud / embezzlement November 22, 2015 - I have reported American Express several timeshere. This time I am upset because I have askedthem to cease and desist and three days laterI was sent another threatening email. Also thecyber fraud issues have been going on sinceDecember 2013, which is way longer than 30 days. I have told them I feel threatened and asked forproof of investigation and this is finally supposedto be in their fraud department, but they still tryto collect what we allege we do not owe. They saytheir attorney investigated this, but if this is true, then why have we received absolutely no proofof the line item charges... |
Amex Credit card identity theft / fraud / embezzlement November 17, 2015 - A credit card was made out in my name and former company and mailed to my former address. A man claiming to be me knocked on my neighbor 's door and requested the credit card envelope. Simultaneously, all of my mail at my current address had been put on hold for two weeks by an unknown source. ... |
Amex Credit card identity theft / fraud / embezzlement November 15, 2015 - While reviewing my - credit report ( -/-/2015 ), and, - ( -/-/2015 ), I noticed that an unauthorized and fraudulent inquiries were conducted on my personal file by AMERICAN E-PRESS employees. I did not authorize this inquiries at any time relevant period. This inquiries were as a direct result of ID THEFT, thus, were fraudulent and without my permission and/or consent. American E-PRESS must know that such conducts by it`s employees were in clear violation of my Privacy Right and FCRA.This has continued to adversely affect me obtaining credit ; housing and meaningful employmen... |
Amex Credit card identity theft / fraud / embezzlement November 5, 2015 - Hi, i had an American Express Gold card that I closed ( with - balance on the card ) about 4 years ago. On - - I got an email stating that my account was past due. I immediately called American Express customer service and told them this card has been closed for years and there is no way it can have a balance. That I have not used the card in years and any thing reflecting on it is unauthorized. I was assured my account was " impeccable '' and it must be a spoof email. i was asked to forward that email to their spoofing dept which i did. A week later I recd a letter in the mail statin... |
Amex Credit card identity theft / fraud / embezzlement October 31, 2015 - I applied for and received a business credit card from American Express for a professional limited liability partnership. I specified in the application and was advised that this credit card was not a personal card, but for the business only, for business use only. I disassociated from the business and the business continued with the other - owners. - of the other - owners who continued to operate the business cut up the card in front of me and advised that it would not longer be used. Over a year later, American Express sought payment for overdue balances from me personally. I reques... |
Amex Credit card identity theft / fraud / embezzlement October 22, 2015 - American Express phone application omitted many key elements of the terms and conditions when applying. 1. They did not inform me of the balance transfer terms and limits while making the application. 2. They could not tell me at what point in the application process that my credit was checked, so I had no way of knowing when to cancel the application. 3. They could not tell me the amount of credit I was issued, however wanted me to transfer balances immediately. 4. They attempted to charge me a - % balance transfer fee when I called in, regardless of the sole purpose of the card is... |
Amex Credit card identity theft / fraud / embezzlement October 6, 2015 - My business partner, - -, had opened up an American Express credit card sometime -/-/- last year, -/-/-. The CC was opened without my consent but included my name and my business name on it : ( can not include my name per instructions above ) and - ( my business ). I hold 50 % of the business and I am the full investor of the business. I was aware of the card because it was presented to me - after it was issued but I never approved of the card/credit. I do not understand how AME- allowed to issue a credit card with my business name and my personal name on it without speak... |
Amex Credit card identity theft / fraud / embezzlement September 17, 2015 - i do not have any credit cards in my name i lost my wallet back in 2012 and i get on - - to apply for a credit card and i was declined so i went to - and it shows that i have - credit cards that has been used in restraunts clothing stores and other places like - and never got anything from - ive always used go phones and now i have bad credit for something that i never did ... |
Amex Credit card identity theft / fraud / embezzlement July 19, 2015 - On - -, 2015 I noticed an unauthorized and unrecognized charge on my American Express account which posted - -, 2015 in the amount of $2300.00 by a company named - - - -. On - -, 2015 I initiated a dispute with American Express related to this charge. I received correspondence from American Express on - -, 2015 stating that the merchant had submitted a market analysis report as evidence that the charge was valid along with a typed message on the back which contained a one-sided conversation by the merchant. Upon closer inspection of this merchant it appear... |
Amex Credit card identity theft / fraud / embezzlement July 6, 2015 - American Express is not reporting consistent information after I 've left their company with a - balance and closed the account. The account still reflects an outstanding balance of the entire credit limit plus residual interest which has since been wiped from the account. Please explain to this company that they should not be reporting FALSE information after a customer pays the remaining balance off and closes an account. Please refer to the images which go into detail on the payment information as well as the account closed listing. This particular listing indicates that I closed the acc... |
Amex Credit card identity theft / fraud / embezzlement June 27, 2015 - American Express is claiming I owe them for a card. They have reported this on my credit report. I have never opened, or requested a card to be opened with them. The have not provided me anything with my signature showing i requested a card, they have not provided any proof showing where this card we deliveredd to, nor have they provided anything showing who signed for the card. they refuse to remove the reporting from my credit report. and - and - refuse to remove it. claiming it was verified. this is impossible As I did not open any account with American Express. ... |
Amex Credit card identity theft / fraud / embezzlement June 26, 2015 - Bogus charges from - appeared on our AME- card. - month was for + $600.00 ; - month was for + $3500.00. We do not know who they are, nor were we ever contacted by them by phone or e-mail. We always use a virtual keyboard when ever we enter sensitive data. We did not pay any of these charges and feel that this is fraud. ... |
Amex Credit card identity theft / fraud / embezzlement May 27, 2015 - on -/-/2015, I contacted American Express and tried to resolve of issue. But I could n't american Express has pulled my credit report without my consent. This company has engaged in fraud and indentity theft. I did not give this company the right to pull my credit report. When I called the fraud department on -/-/2015, i was hanged up on phone, and it was almost like the rep, did n't want me to talk to the fraud department. What american express suppose to do is send me a fraud affavadit in the mail. but the company still refuses to so. American Express is asking for too much addit... |
Amex Credit card identity theft / fraud / embezzlement May 24, 2015 - American Express Centurion Bank has obtained a judgment against me in case - on -/-/2010 in - -, CA - Court. I do not have details as to facts they claim since I was never served and did not have such account. After I advised them that I was never served and I was victim of Identity Theft, they advised me that entire case is promptly going to be dismissed. However, case is continuing to show in my credit reports and in the records of the Court. ... |
Amex Credit card identity theft / fraud / embezzlement May 15, 2015 - On - -, 2015 I received a letter from American Express Co - AE -. dated - -, 2015. The letter states A merchant where you used your AE Card detected unauthorized access to its data files. '' I called AE to inquire as to what merchant was involved and when the breach was found, but AE told me they were not given that information, so we closed the account. I believe that AE, and all credit card companies, should receive full details of data breaches and be allowed to pass that information along to affected card holders so they may be better aware of impacts to their personal c... |
Amex Credit card identity theft / fraud / embezzlement May 8, 2015 - Last - my wife applied for an American Express card through -. Instead of assigning her name to the card, American Express assigned my name and information. I did n't know about this until I reviewed my credit report earlier this year. This impacted my credit rating in - ways ; ( 1 ) a hard credit inquiry, ( 2 ) an impact to the amount of my outstanding credit, and ( 3 ) a reduction in the average age of my credit cards. I submitted a complaint to the Oregon State Atty. General, and have received a reply from American Express ( Amex agent - -, - ), but am not satisfied with t... |
Amex Credit card identity theft / fraud / embezzlement May 8, 2015 - I bought an online subscription to - for approximately $120.00 dollars. I had signed up with my personal email account which I had a non-subscription account with the same website for previously. In - 's system my subscription was then associated with the former/old username not my new username/account. When I contacted - Customer Support they were to contact me back in 48 hours and did not. I then called their Customer Service and was told I would not be issued a refund and that this problem was impossible. '' I then indicated that I would dispute the transaction with my credit ca... |
Amex Credit card identity theft / fraud / embezzlement May 7, 2015 - I received a debt collector letter states I own them money from - mastercard. However, I never apply and use this credit card before. I called debt collector, - - and - - and they do n't have any detail since they bought this debt. I called - mastercard and they said they do n't have any detail either since they sold the debt. ... |
Amex Credit card identity theft / fraud / embezzlement May 4, 2015 - I HAVE BEEN DISPUTING - - BUSINESS - ACCT ENDING IN - WITH - - FRAUD DEPT - ID # - PHONE # - E- - - ON -/-/- HE INFORMED ME THAT A BALANCE TRANSFER FROM THIS FRAUD - - BUSINESS - ON -/-/- $4100.00 WAS PAID TO AN AMERICAN E-PRESS ACCT ENDING IN - IN MY NAME. I CONTACTED AMERICAN E-PRESS AND WAS INFORMED THAT AN ACCOUNT WAS NOT OPENED IN MY NAME AS THE CARDHOLDER - BUT AS AN ADDITONAL CARD. I REPORTED THIS AS FRAUD. I NEVER KNOWINGLY APPLIED OR ASKED TO BE ADDED AS AN ADDIONAL CARD HOLDER. THIS NEW INFORMATION IS NOW UNDER INVESTIGATION. ... |
Amex Credit card identity theft / fraud / embezzlement April 9, 2015 - I am attaching a spam/malware/bogus email '' I received. I am NOT a credit card holder, I am NOT an American Express customer. And, of course, I did NOT open/ download the email attachment. email : '' Dear American Express customer, We have recently detected that a different computer user has attempted gaining access to your online account and multiple passwords were attempted with your user ID. Hence it is necessary to re-confirm your account information and complete a profile update. You can do this by downloading the attached file and updating the neccessary fields. Note : If this process ... |
Amex Credit card identity theft / fraud / embezzlement April 4, 2015 - on - -/-/2015, i have noticed that American Express has been reporting inaccurate billing information on my credit report. I am disputing a amount of -, the company is reporting 30-90 days late on my credit report for which I have no knowledge of. I have contacted the company and the company is still reporting a balance that is under investigation. By law the company is not suppose to report a dispute amount on a person credit report untill the investigation is fully been resolved. The company did not address the problem. I told this company that I have no knowledge of the balance and ... |