Amex Credit Card Complaint

Amex Credit card department,

Identity theft / Fraud / Embezzlement Texas

I bought an online subscription to - for approximately $120.00 dollars. I had signed up with my personal email account which I had a non-subscription account with the same website for previously. In - 's system my subscription was then associated with the former/old username not my new username/account. When I contacted - Customer Support they were to contact me back in 48 hours and did not. I then called their Customer Service and was told I would not be issued a refund and that this problem was impossible. '' I then indicated that I would dispute the transaction with my credit card company, American Express. I opened the credit dispute with American Express eventually providing them with the Customer Support attempts at contact I had with - and a Screen shot of my account from -. This screen shot showed that I could not check my messages as my paid subscription was not recognized and for which American Express had record of withdrawal from my account for the transaction. I then called several separate divisions of American Express Customer Service and told them that was all the


lied and told me they could not put me in contact with the corporate office. I then found their corporate office number online and called the following day. I received a call back and explained the issue and again stipulated that American Express should follow through on my legitimate transaction dispute and resolve the matter in a timely fashion. I received a call back a few days subsequent to that call from another person in their corporate office. I missed this call due to work and when I called back I left a voicemail explaining my reason for calling and requesting callback. Yesterday marked a full calendar week and several business days between their last call back and my last request for a call back. I left a voicemail largely stipulating the same information as my - voicemail and this has not been returned.