Amex Credit Card Complaint

Amex Credit card department,

Identity theft / Fraud / Embezzlement Ohio

I have been trying to resolve an American express fraud case since -. I am hearing impaired and can`t hear the people that don`t speak my same language. I was told by an American express supervisor to ask for - supervisor but they keep giving me someone I can`t understand even though I am - and did what I was told to do. I keep getting rebilled for unauthorized charges and now they sent me a letter saying they can`t find the charge for -.see attachments. It is clearly stall tactics so you will give up.I have tried repeatedly. some customer service reps say the fraud claim was not even filed yet I have letters from the fraud dept- was supposedly blocked from billing me yet there it is -/-/-. how do I know it isn`t an - employee or American express employee frauding this card? it should not be this difficult to rsolve. I contacted the fraud dept via fax -/-/- as I was told to do by - an employee in the fraud dept. still no response